Author Topic: Avast Icon Missing from my Toolbar  (Read 2765 times)

0 Members and 1 Guest are viewing this topic.

Offline nigelrmscott

  • Newbie
  • *
  • Posts: 3
Avast Icon Missing from my Toolbar
« on: January 16, 2018, 12:37:57 PM »
Hi for a few weeks now the Avast Icon has been missing from my Toolbar.  It is not in the hidden section and I have it set to show in the Avast program settings.  When I launch Avast it shows everything is good and running.  As far as I can see via Task Manager the program is running but it would be a comfort to see the icon like I used to.  Any ideas?
Nigel

Offline pixel01

  • Newbie
  • *
  • Posts: 7
Re: Avast Icon Missing from my Toolbar
« Reply #1 on: January 16, 2018, 06:55:11 PM »
Can I confirm. First the animation was broken, now also the symbol disappeared.
The Angels Have The Phone Box

Offline nigelrmscott

  • Newbie
  • *
  • Posts: 3
Re: Avast Icon Missing from my Toolbar
« Reply #2 on: January 17, 2018, 12:00:54 PM »
As far as I can remember I did not have the animation set to run.  The icon used to sit in my task bar and I could click on it to open the main program interface and see other information like whether it was up to date or not.

Offline pixel01

  • Newbie
  • *
  • Posts: 7
Re: Avast Icon Missing from my Toolbar
« Reply #3 on: January 17, 2018, 01:01:14 PM »
Since today the symbol is visible to me. The animation does not work.
The Angels Have The Phone Box

Offline ManasJ

  • Avast team
  • Newbie
  • *
  • Posts: 9
Re: Avast Icon Missing from my Toolbar
« Reply #4 on: January 18, 2018, 10:32:57 AM »
Hello nigelrmscott,
if this issue persist can I ask you to collect and send me application logs? Specifically, I need this file "C:\ProgramData\AVAST Software\Avast\log\AvastUI.log". You can attach the file to your message here on our forum.

Also, I am gonna need Avast application version you have installed (Settings > About Avast) and which OS you are using.

Thank you

Manas from
Avast UI team

Offline nigelrmscott

  • Newbie
  • *
  • Posts: 3
Re: Avast Icon Missing from my Toolbar
« Reply #5 on: January 18, 2018, 02:22:21 PM »
Hi Manasj

I attach 2 documents which should give you the info you need.

I am using Windows 10 with all the latest updates.

Thanks

Nigel