Author Topic: Install Error  (Read 2248 times)

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Offline Peter564

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Install Error
« on: January 11, 2018, 09:56:07 AM »
Hi,  I am trying to install Avast for Business Basic Antivirus on our office PCs, which are all Windows 10. I managed the first 10 or so with no issues, but this morning I am trying to install it on an additional pc and it is reporting an 'Error during setup' and not allowing me to continue. I'll paste the error log below. Can anyone tell me what this means and how I can resolve it?

Thanks very much,

2018-01-11 08:49:30.209Infoinstup[9676,6756]Command: '"C:\Users\DA_PET~1\AppData\Local\Temp\_av_iup.tm~a03976\instup.exe" /bconfig:C:\Users\DA_PET~1\AppData\Local\Temp\_av_iup.tm~a03976\bcc.cfg.tmp /bpubkey:C:\Users\DA_PET~1\AppData\Local\Temp\_av_iup.tm~a03976\bcpub.key.tmp /edition:14 /ga_clientid:f73a2971-cad6-43ab-b794-3c2fafd3b18f /guid:528e530e-a91d-4e11-a155-608b9fc1b6e9 /licfile:C:\Users\DA_PET~1\AppData\Local\Temp\_av_iup.tm~a03976\license.avastlic /prod:ais /sfx:lite /sfxstorage:C:\Users\DA_PET~1\AppData\Local\Temp\_av_iup.tm~a03976'
2018-01-11 08:49:30.209Infoinstup[9676,6756]CPU: Intel(R) Core(TM)2 Duo CPU     E7500  @ 2.93GHz,2
2018-01-11 08:49:30.209Infoinstup[9676,6756]OS: Windows 10 (10.0.16299) x86
2018-01-11 08:49:30.209Infoinstup[9676,6756]Memory: 68% load. Phys:967924/3109872K free, Page:3592592/4194303K free, Virt:1947816/2097024K free
2018-01-11 08:49:30.209Infoinstup[9676,6756]DISKs: C:\ - 198GB free / 289GB total
2018-01-11 08:49:30.209Infoinstup[9676,6756]Running module version: instup.exe - '17.8.3705.0'
2018-01-11 08:49:30.209Infoinstup[9676,6756]Running module version: Instup.dll - '17.8.3705.0'
2018-01-11 08:49:30.220Infomutex[9676,6756]The ownership of the fallback mutex has been successfully taken.
2018-01-11 08:49:30.355Warningsettings[9676,6756]Did not find any values in file 'programData\avast5.ini'
2018-01-11 08:49:30.402Infoshepsync[9676,6756]Trying server IP address '5.62.40.21'
2018-01-11 08:49:30.519Infoshepsync[9676,6756]Config file successfully updated
2018-01-11 08:49:30.520Infoshepsync[9676,6756]Postpone interval was reset
2018-01-11 08:49:30.530Warningsettings[9676,2256]Did not find any values in file 'programData\burger_client.ini'
2018-01-11 08:49:30.627Infowizard[9676,6756]Running module version: HTMLayout.dll - '3.3.2.1'
2018-01-11 08:49:30.637Infowizard[9676,6756]Loaded module version: C:\Users\DA_PET~1\AppData\Local\Temp\_av_iup.tm~a03976\HTMLayout.dll - '3.3.2.1'
2018-01-11 08:49:30.722Infowizard[9676,6756]Setup gui was successfully started.
2018-01-11 08:49:30.722Infoinstcore[9676,6756]Sfx setup update has started.
2018-01-11 08:49:30.734Infoservers[9676,6756]Server definition(s) loaded for 'C:\Users\DA_PET~1\AppData\Local\Temp\_av_iup.tm~a03976\servers.def': 29 (maintenance:0)
2018-01-11 08:49:30.734Infoservers[9676,6756]ChooseServer: selected server 'Download r9967638 ABS Server' with current url 'http://l1191407.iabs.u.avast.com/iabs' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2018-01-11 08:49:30.835Infodldwrap[9676,6756]HttpGet: 'servers.def.vpx' was successfully downloaded (ip: 23.55.58.211, size: 2337 bytes).
2018-01-11 08:49:30.850Infodldwrap[9676,6756]HttpGet: 'servers.def.vpx' was successfully verified.
2018-01-11 08:49:30.879Infoservers[9676,6756]ChooseServer: selected server 'Download j2705941 ABS Server' with current url 'http://l1191407.iabs.u.avast.com/iabs' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2018-01-11 08:49:30.926Infodldwrap[9676,6756]HttpGet: 'prod-pgm.vpx' was successfully downloaded (ip: 23.55.58.202, size: 423 bytes).
2018-01-11 08:49:30.940Infodldwrap[9676,6756]HttpGet: 'prod-pgm.vpx' was successfully verified.
2018-01-11 08:49:30.962Infoprod[9676,6756]LoadPartInfo: program = prg_ais-110909e0 returned 0x00000000
2018-01-11 08:49:30.962Infoprod[9676,6756]LoadPartInfo: setup = setup_ais-110909e0 returned 0x00000000
2018-01-11 08:49:30.962Infoprod[9676,6756]LoadUatInfo: uat.vpx returned 0x00000000
2018-01-11 08:49:30.962Infoengine[9676,6756]LoadLatestProdAndParts: product file 'prod-pgm.vpx' was successfully loaded.
2018-01-11 08:49:30.963Infoservers[9676,6756]ChooseServer: selected server 'Download r7387902 ABS Server' with current url 'http://l1191407.iabs.u.avast.com/iabs' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2018-01-11 08:49:31.009Infodldwrap[9676,6756]HttpGet: 'uat.vpx' was successfully downloaded (ip: 23.55.58.211, size: 1627 bytes).
2018-01-11 08:49:31.017Infodldwrap[9676,6756]HttpGet: 'uat.vpx' was successfully verified.
2018-01-11 08:49:31.074Infodldwrap[9676,6756]HttpGet: 'uat.vpx' was successfully downloaded (ip: 23.55.58.202, size: 1627 bytes).
2018-01-11 08:49:31.082Infodldwrap[9676,6756]HttpGet: 'uat.vpx' was successfully verified.
2018-01-11 08:49:31.129Infodldwrap[9676,6756]HttpGet: 'uat.vpx' was successfully downloaded (ip: 23.55.58.211, size: 1627 bytes).
2018-01-11 08:49:31.137Infodldwrap[9676,6756]HttpGet: 'uat.vpx' was successfully verified.
2018-01-11 08:49:31.139Errorengine[9676,6756]LoadLatestProdAndParts: UAT file 'C:\Users\DA_PET~1\AppData\Local\Temp\_av_iup.tm~a03976\uat.vpx' has invalid signature.
2018-01-11 08:49:31.231Warningsettings[9676,5940]Did not find any values in file 'programData\avast5.ini'
2018-01-11 08:49:31.232Warningsettings[9676,5940]Did not find any values in file 'C:\ProgramData\AVAST Software\Avast\avast5.ini'
2018-01-11 08:49:31.232Warningsettings[9676,2256]Did not find any values in file 'C:\ProgramData\AVAST Software\Avast\burger_client.ini'
« Last Edit: January 11, 2018, 12:31:10 PM by Peter564 »

Offline Peter564

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Re: Install Error
« Reply #1 on: January 17, 2018, 04:32:04 PM »
BUMP!

Offline Asyn

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Re: Install Error
« Reply #2 on: January 18, 2018, 05:41:49 AM »
Win 8.1 [x64] - Avast PremSec 21.11.6787.IBC [UI.681] - EEK - Firefox ESR 91.3 [NS/uBO/PB] - TB 91.3.2
Avast-Tools: Secure Browser 96.0 - Cleanup 21.4 - SecureLine 5.14 - Driver Updater 21.4 - CCleaner 5.87
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0