Hello everybody,
**** PROBLEM SOLVED ****
I have exactly the same problem with AVAST Cleanup premium. When starting the program, it stays stuck forever loading.]I just found a way to solve the problem.
1. I stopped [/b ]and disabled the service "AVAST Cleanup Premium".
2. I deleted all files in the C:\ProgramData\AVAST Software\Tuneup\Cache folder
3. Then I set the service start state to "Automatic" and started the service again.
Now everything works fine when I launch the program interactively. Be sure that the service "AVAST Cleanup Premium" is started and running before launching the UI program and that's it
Good luck to all
Hi,
thanks a lot for posting this solution!
Could you please collect and send us log files from Cleanup so we can analyze what caused that problem? We are struggling with inducing it in our environment and every additional information might really help us to resolve that issue once for all.
Application logs files are stored here:
c:\ProgramData\AVAST Software\Tuneup\log, we would need
ALL files from this folder.
Setup logs files are stored here:
c:\Users\<username>\AppData\Local\Temp, in this folder look for a file named like this
Setup Log 2018-01-30 #001.txt.
Then you can pack everything into a zip archive and either upload them to a favourite file server of yours or you can use our public FTP server for the purpose:
ftp://ftp.avast.com/incoming/ (login: anonymous).
Thank you for your cooperation.