Author Topic: After sending a message to Avast support, no reply after ~15 days  (Read 1574 times)

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Hello everyone.

I have a problem with Avast Premier, thaat the Webcam shield doesn't work (doesn't matter what I choose, it will always let any program use the webcam).
I already tried to reinstall or repair the program, but it still doesn't work.

I also sent a message to the Avast support, but I still haven't received any confirmation e-mail about sending the question, or any reply about it.

I sent the message to Avast support on 01/05/2017.
The ID of the support ticket (or something like that) is: 05857366

Do they take that much time to answer question?

Thank you.

Offline Asyn

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Re: After sending a message to Avast support, no reply after ~15 days
« Reply #1 on: January 22, 2018, 04:28:36 AM »
Hi, I reported it for you.
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

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Re: After sending a message to Avast support, no reply after ~15 days
« Reply #2 on: January 22, 2018, 05:19:02 AM »
Hi, I reported it for you.

Thank you for the help.

Offline Asyn

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Re: After sending a message to Avast support, no reply after ~15 days
« Reply #3 on: January 22, 2018, 11:04:40 AM »
You're welcome.
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0