Author Topic: Avast clean up  (Read 1077 times)

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Offline Pako7

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Avast clean up
« on: January 22, 2018, 02:26:43 PM »
it fails to remove registry errors and it crushes when i try to remove them ..

and on top after doing maintenance after a few min when i do the scan the errors would be 2 times many than the previous scan (sometimes after 5 mins)

and when is defrag going to be added?? i happen to be falling in love with AVG Tuneup wish i could have seen it before cleanup
WinXP ProSP3/ Core2Duo E8300/ 6GB Ram/ avast! Premire 20.3.2405 (Build 20.3.5200.561) / Chromium Edge Version 81.0.416.72 (Official build) (64-bit), Avast Cleanup ,avast! mobile security

Offline Stellarman

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Re: Avast clean up
« Reply #1 on: January 30, 2018, 10:23:18 AM »
Hello,

could you please share the log files so we can look at them to be able to identify the root cause of the issue?

Log files are located in this folder: c:\ProgramData\AVAST Software\Tuneup\log\, please provide us with ALL files from that folder.
And you can either upload them to a favourite file server of yours or you can use our public FTP server for the purpose: ftp.avast.com/ftp/incoming/ (login: anonymous).

Thank you!
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