Can't access Avast! program directory anymore

[miro1]

I have to confirm that the same happened to my computer with Windows 2k. Then I did everything according to the moderator's advices but the Avast folder is still unaccessable and there is no the blue icon in Quick start menu and the program is unaccessable too. It happened after today's morning update.
Best wishes,

[hanselel]

It's working again. I noticed that the Security Tab only gave access to SYSTEM. I had to manually add Administrator and User Account and now it's working again.
Thanks a lot for the help

[Vlk]

hanselel, I'm not sure I understand, if it was only SYSTEM, how come you were able to see the properties? You said you got Access denied message when trying to do so, didn't you?


Thanks
Vlk

[hanselel]

I got "access denied" when I tried to open the folder, but I was able to see the properties.  Don't know why though.

Hanselel

[Vlk]

Still, could you please have a loot at the Security tab of the parent folder (the parent of Avast4)? What does it show?

[nanawel]

Same problem, I can't access the Avast directory since the last update.
=> "Access denied."

Windows 2000 SP4 and I'm using the Administrator account.

Changing the rights on the folder solve the problem, thank you very much !

[Vlk]

If someone would be so kind and answer my previous email, I'd be grateful.

It should help us simulate the problem in our lab, and potentially solve it.


Thanks
Vlk

[Oceanwaves]

Still, could you please have a loot at the Security tab of the parent folder (the parent of Avast4)? What does it show?

After uninstalling the previous version of Avast! using the uninstall utility and installing the current version I was able to access the avast4 folder again. I can also access the DATA folder but not the folders GERMAN, images and Setup. Avast! doesn't work.

The DATA folder and all of its subfolders have access rights for Everybody and SYSTEM. The unaccessible folders have only access rights for SYSTEM.

I attached screenshots of both the security tabs of DATA and Setup, however they're in German.

Oceanwaves

[Oceanwaves]

1. Can you post the screenshot of the Security tab of the properties of the file Avast4\ashDisp.exe ?

See below... All files in Avast4 folder have these access rights and I cannot start any of them.

2. Is avast installed to your system drive (the Program Files folder), or a custom folder?

Custom folder, D:\Programme\Alwil Software\Avast4

3. Aren't there any non-Latin characters in the avast folder pathname?

None

4. Are you guys all using Win2K? No XP users with this problem here?

Yes, Win2k and SP4. My wife is running XP on her laptop and had no problems with the latest update.

Oceanwaves

[Vlk]

And the parent folder? I mean the folder above Avast4.


Thanks
Vlk

[DaveD]

Just an FYI

I am running Windows 2000 Pro SP4 UR1 with avast! up-to-date and have no problems whatsoever. It sounds as though the 2 people in this thread with the problem with access rights have custom folders where avast! is installed. Mine is installed in the default location and has no problems.

Cheers!

[hanselel]

With the parent folder of avast you mean the folder in which the avast folder is located right?
That has Access to a account called Everyone (I'm running a german win2k version, so "everyone" is a translation of "Jeder"). The "Everyone" account has full access.

Hanselel

[Vlk]

Strange indeed. Tried to simulate the problem, but unsuccessfully... (it worked).

That is, I tried (under Win2K) to install avast to a folder whose parent only had Everyone/FullControl (inheritable to children), and it worked as expected...

I'd really love to know what's causing the problem, but first, I'd need to simulate it here...


Hasn't the machine been upgraded from NT4? Hasn't the drive been converted from FAT/FAT32?

[beridoxy]

Hi,

I got the same problem on several computers ghosted, the installation floder was the standard one.

At: C:\Program Files\Alwil Software
The security tab grants full access at everyone.
At: C:\Program Files\Alwil Software\Avast4
Only the SYSTEM local accunt has access.

I tried to check the box: reset right on all child at the C:\Program Files\Alwil Software folder then it worked again. But the right were erased again by launching and update.
I am tring to find a workaround: I gave  the READ right to the local and network user, i will see if next update the right have gone to SYSTEM or kept.

BTW: The machine are full NTFS and in a domain.

Hope it will be fixed soon. 

[aquilo]

Hello!

I had also the same problems! The Avast Folder couldn´t be accessed anymore! After uninstalling with the uninstal tool of avast i tried to reinstall but with no success! Again the same problem!

Now antivir is running and doing its job! - Good bye avast   :'(

Martin

Machine: W2k german, all service packs installed. Problem appeared yesterday evening after updating to latest avast version.

Update!!

Hi @all!

after being not very happy with another scanner, i tried avast again and installed him into the default folder which the install program shows!
And guess what!
Avast is running again! So there are obviously problems with installations, which took place in another folder than the default folder!

Happy again!!! 

Martin