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Author Topic: Can't connect via Teamviewer  (Read 5119 times)

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Offline Thomas510

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Can't connect via Teamviewer
« on: January 27, 2018, 03:24:57 AM »
Hello.  So I just upgraded from the Free version to the Business Premiere version.  Avast has a great online portal that I like to use for all my clients but I'm having alot of issues since upgrading.  The biggest concern I have is that the firewall is blocking my remote access via Teamviewer.  I have added Teamviewer to allow all connections in the firewall settings but still no dice.  The only way it allows me to reconnect via Teamviewer is disabling/uninstalling the firewall option which I don't want to do.

Has anyone experienced this or do you have any ideas?
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Offline Infratech Solutions

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Re: Can't connect via Teamviewer
« Reply #1 on: January 27, 2018, 10:05:20 AM »
Where are you configuring the firewall rules? At the console? Is the network defined as "Private"?
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Offline Thomas510

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Re: Can't connect via Teamviewer
« Reply #2 on: January 27, 2018, 02:36:43 PM »
Yes in the online portal.  I even made a change to the template.  The only thing I've found that works is shutting the firewall completely off or uninstalling the firewall portion of the security suite which I definitely don't want to do.  Thank you for responding and trying to help!
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Offline Thomas510

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Re: Can't connect via Teamviewer
« Reply #3 on: January 27, 2018, 03:52:59 PM »
I'm sorry....and yes the network is marked as private.
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