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Author Topic: White screen  (Read 1738 times)

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White screen
« on: January 27, 2018, 12:50:17 PM »
I am unable to open Avast Premier, all I get is this white box:
https://ibb.co/jevWdb

I have repaired/modified it in the control panel options but also uninstalled and reinstalled - nothing has solved the problem.

Can anyone offer me some advice, please?

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Offline Asyn

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Re: White screen
« Reply #1 on: January 27, 2018, 04:12:13 PM »
- Which version of Premier..?
- OS..? (32/64 Bit..? - which SP/Build..?)
- Other security related software installed..?
- Which AV(s) did you use before Avast..?
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W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

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Re: White screen
« Reply #2 on: January 27, 2018, 04:27:52 PM »
Sorry to sound like an absolute plum but how can I find out that?

I've been using Avast for a while but since a Windows 10 build was updated then that's when problems appeared - compatibility?
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Online DavidR

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Re: White screen
« Reply #3 on: January 27, 2018, 06:04:00 PM »
Right click on the Avast Tray icon and select About Avast.

As for the windows OS questions - hit the windows (plus the R) key at the bottom left of the keyboard and type "winver" (without the quotes) and click OK - this should give you all that OS information.
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Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 24.3.6108 (build 24.3.8975.762) UI 1.0.801/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security
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