Author Topic: 4.7.827 build is freezing my pc for 1-3 seconds constantly  (Read 11763 times)

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Offline sognim

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4.7.827 build is freezing my pc for 1-3 seconds constantly
« on: June 04, 2006, 06:38:18 PM »
Hello!
the new update screwed my pc. when freezing started I got worried but i didn't suspected of avast. I manually checked every running process, I ran an exaustive scandisk, I defraged the HD, i ran a virus ( avast! and trendmicro house call) scan, a trojan (lavasoft SE, spydoctor) scan and cleaned my registry (registry booster) and everything was clean. I suspected it was firefox new update because the freezing only happened when I was connected to the internet but it wasn't. So I stoped avast resident protection and the freezing stoped. I unistalled avast, rebooted and no more freezing.


symthoms:
-my pc freezes for 1-3 seconds (no HD activity at all) in intervals of 30-60secs (or more if i'm browsing a lot). only the mouse moves but in slow motion and with the last cursor that was on.
-it's not processor or memory overflow: when memory transactions are at 50% an cpu below 20% it still freezes
-all apps are afected
-clipboard seems allright
-when it freezes while i'm scrolling down a webpage, if i continue i get speaker bips

here goes system/hardware report attached as "repor.txt"


I use XP Pro SP2 Portuguese (original)
all my security tools (avast, ad-aware SE, spydoctor and registry booster) are orignal and latest versions.
This report was made with resident protection running and the system freezing



I also downloaded avast! virus cleaner tool:

avast! Virus Cleaner Tool - version 1.0.209 Unicode

Creating log file: C:\Downloads\aswclnr.log

04-06-2006, 17:18:18
Memory scanning started...
No virus body found in memory.
Memory scanning finished (5,8s).
----------
Files scanning started...
C:\WINDOWS\system32\CatRoot2\edb.log... file could not be scanned!
C:\WINDOWS\system32\CatRoot2\tmp.edb... file could not be scanned!
No virus body found.
Files scanning finished  (51626 files, 0 infected, 715,8s).
Drives scanned: C:
----------


Offline sognim

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Re: 4.7.827 build is freezing my pc for 1-3 seconds constantly
« Reply #1 on: June 04, 2006, 06:58:25 PM »
after I uninstalled avast! i downloaded the latest build 4.7.844 English (i used Portuguese) and the freezing seems to have stoped... let's see...

Offline sognim

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Re: 4.7.827 build is freezing my pc for 1-3 seconds constantly
« Reply #2 on: June 04, 2006, 07:34:07 PM »
No, the freezing continues. It's not intense as it was with build 4.7.827 but continues...
I'm really don't know what do... does anyone has the same problem? I'm currently with resident protection (on-access) off because i really can't work with it on...
What's wrong?

Offline ocean

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Re: 4.7.827 build is freezing my pc for 1-3 seconds constantly
« Reply #3 on: June 04, 2006, 11:25:36 PM »
I have exactly the same problem with the freezes... help us please!!! ???

Offline Lisandro

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Re: 4.7.827 build is freezing my pc for 1-3 seconds constantly
« Reply #4 on: June 05, 2006, 04:35:14 AM »
Just some guesses:
1. Do you have a network card? Are the IP, gateway, DNS settings set to automatic? Are they correct?
2. Isn't it any trouble with the firewall?
3. If you disable all avast (last option in the system tray icon menu), will the problem be solved?
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Offline ocean

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Re: 4.7.827 build is freezing my pc for 1-3 seconds constantly
« Reply #5 on: June 05, 2006, 06:45:09 AM »
Hi

Yes the IP, gateway, DNS settings are set to automatic and they seem to be correct, but I received a message a few time, that there is a conflict with my IP Adress on the network, because i'am connected to a switch/router with another PC. Is this the source of the problem?
 
There isn't any trouble with the firewall
And yes when I disable all avast, the problem is solved.

Thank you

Offline Vlk

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Re: 4.7.827 build is freezing my pc for 1-3 seconds constantly
« Reply #6 on: June 05, 2006, 09:33:40 AM »
What if you only disable the Standard Shield provider? Or pause it?
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Offline sognim

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Re: 4.7.827 build is freezing my pc for 1-3 seconds constantly
« Reply #7 on: June 05, 2006, 11:10:16 AM »
hi,
I connect to the internet via wireless at college campus, no external network card. The settings are automatic, "let windows manage connection" but everything seems to be ok cause i can use all app like messenger, thunderbird, but anyway:

Endereço físico: 00-16-6F-01-27-6F                 physical adress
Endereço IP: 193.137.154.25                          IP 
Máscara de sub-rede: 255.255.255.0              sub-network mask
Gateway predefinido: 193.137.154.254          pre-defined gateway
Servidor DHCP: 193.137.154.254                    DHCP server
Aluguer obtido: 05-06-2006 10:00:12             obtained rental??
Aluguer obtido válido até: 05-06-2006 10:10:12        valid till
Servidores de DNS: 193.137.55.20, 193.137.55.21        DNS servers
Servidor WINS:                                                       WINS server (this is blank but it always is)


I just disable On-access protection and no more freezing.
I have personalised protection in web messaging, P2P, choosing the apps I use. Everything else is normal.
The firewall don't seem to complain.
Thank you for your support.

Offline Lisandro

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Re: 4.7.827 build is freezing my pc for 1-3 seconds constantly
« Reply #8 on: June 05, 2006, 03:27:30 PM »
Is this the source of the problem?
Any hardware conflict or driver missing could generate this problem I suppose...
Control Panel > System > Hardware > Dispositives (or something like that...). Is there any device listed there with a red cross?
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Offline Mr. Venom

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Re: 4.7.827 build is freezing my pc for 1-3 seconds constantly
« Reply #9 on: June 08, 2006, 12:04:25 PM »
I have this problem.

Avast! Ver 4.7844 English
Windows XP SP2 English
Windows Firewall
Mozilla Firefox Browser (latest update)
Connected using a wireless card (settings are correct)
No device conflicts.
Clean for viral activity
Freezes only when online

Offline Lisandro

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Re: 4.7.827 build is freezing my pc for 1-3 seconds constantly
« Reply #10 on: June 08, 2006, 08:11:53 PM »
Mr. Venom, if you disable WebShield, will the problem disappear?
If you use another browser, will the problem be solved?
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Offline Irksome

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Re: 4.7.827 build is freezing my pc for 1-3 seconds constantly
« Reply #11 on: June 09, 2006, 10:33:33 PM »
Same problem with 4.7.844 English on XP Home ... last 48 hrs have been horrendous.

Offline Lisandro

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Re: 4.7.827 build is freezing my pc for 1-3 seconds constantly
« Reply #12 on: June 09, 2006, 11:07:14 PM »
Same problem with 4.7.844 English on XP Home ... last 48 hrs have been horrendous.
And so?
If you check the last scanned item into the provider settings, which are they?
Which file is 'freezing' on scanning?
If you disable WebShield will the freezing disappear? And Standard Shield provider?
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Offline greenknight

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Re: 4.7.827 build is freezing my pc for 1-3 seconds constantly
« Reply #13 on: June 11, 2006, 08:55:04 AM »
I'm getting the same problem. I updated Avast a few days ago to 4.7.827 (home) and ever since I've been getting a few freezes. I then pulled up Windows Task Manager and looked at the processes. Everything seemed normal, but every so often I noticed ashServe.exe consuming around 99% CPU time. Stopping all scanners seems to solve the issue, but I'll do further investigation to see if I can determine which scanner in particular causes the problem.

Computer:
AMD AthlonXP 2500+
1GB Ram
Windows XP SP2 (no apparent driver issues)
Windows Firewall (no others)
ASUS A7N8x (v2) Motherboard
Broadband connection via Ethernet, always on connection.

Offline housi

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Re: 4.7.827 build is freezing my pc for 1-3 seconds constantly
« Reply #14 on: June 11, 2006, 09:34:11 AM »
Same problem with my 4.7.844 German version.
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