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Author Topic: Uninstall not working?  (Read 1315 times)

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Offline Pako7

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Uninstall not working?
« on: January 29, 2018, 02:44:50 PM »
Guys iv have been trying to uninstall some programs using cleanup ,but it seems to take ages loading but later on fails to uninstall the program ...it does not even state anything but it rather goes back to the home page .....any solution to that??
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WinXP ProSP3/ Core2Duo E8300/ 16GB Ram/ avast! Premire 20.3.2405 (Build 20.3.5200.561) / Chromium Edge Version 81.0.416.72 (Official build) (64-bit), Avast Cleanup ,avast! mobile security

Offline Stellarman

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Re: Uninstall not working?
« Reply #1 on: January 30, 2018, 10:19:41 AM »
Hello,

could you please share the log files so we can look at them to be able to identify the root cause of the issue?

Log files are located in this folder: c:\ProgramData\AVAST Software\Tuneup\log\, please provide us with ALL files from that folder.
And you can either upload them to a favourite file server of yours or you can use our public FTP server for the purpose: ftp.avast.com/ftp/incoming/ (login: anonymous).

Thank you!
« Last Edit: January 30, 2018, 10:23:30 AM by Stellarman »
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