Author Topic: Chrome Protection Disabled... But it's not!  (Read 1430 times)

0 Members and 1 Guest are viewing this topic.

REDACTED

  • Guest
Chrome Protection Disabled... But it's not!
« on: February 01, 2018, 07:33:56 PM »
I keep getting a message to say,  "Chrome Protection Disabled." I've tried to follow the instructions to re-enable but it is already enabled. I have switched off and back on but still get the message. Next I tried switching off Chrome Protection and then the device. Then I turned the device back on and enabled Chrome Protection but still get the message.

Any other ideas for a fix would be welcome please.

I have a Samsung Galaxy Tab S3 running Android v 7.0 and using Avast Mobile Security v 6.8.3.

Offline Tereza V.

  • Avast team
  • Advanced Poster
  • *
  • Posts: 957
Re: Chrome Protection Disabled... But it's not!
« Reply #1 on: February 02, 2018, 01:46:59 PM »
Hi, it seems something keeps killing our app in the background - when it happens, Avast loses "Accessibility permission", which makes the Chrome protection stop working. You are probably using some power saving mode or a task killer app, or you have disabled the Avast Permanent Notification (in Settings > Notifications).