Author Topic: Payment not accepted  (Read 875 times)

0 Members and 1 Guest are viewing this topic.

Offline Kimberly66

  • Newbie
  • *
  • Posts: 7
Payment not accepted
« on: February 13, 2018, 01:06:47 AM »
I cancelled my auto-renewal.  Now I'm trying to renew my subscription, which ends in two weeks, for one year but when I put any payment method in, I get an authorization denied message (not the exact wording.)  ANY form of payment.  I have used Avast for years, but how can I continue if you won't accept my payment???  And I can't find a phone number to call.  So frustrating!

Offline Asyn

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 54818
    • >>>  Avast Forum - Deutschsprachiger Bereich  <<<
Re: Payment not accepted
« Reply #1 on: February 13, 2018, 07:48:26 AM »
Win 8.1 [x64] - Avast Premier 18.7.2350.B1 - CC 5.47 - MCS - EEK - FF ESR 60.2.1 [NS/AOS/uBO] - TB 52.9.1 [EM] - ACP/ASB/ASL.BC
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523

Offline Kimberly66

  • Newbie
  • *
  • Posts: 7
Re: Payment not accepted
« Reply #2 on: February 13, 2018, 03:58:55 PM »
I did that 3 days ago and haven't received a reply.  I can't go without security, so I'll have to use another company if I can't renew my license with Avast.

Offline Asyn

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 54818
    • >>>  Avast Forum - Deutschsprachiger Bereich  <<<
Re: Payment not accepted
« Reply #3 on: February 14, 2018, 05:13:47 AM »
Post your ticket-ID.
Win 8.1 [x64] - Avast Premier 18.7.2350.B1 - CC 5.47 - MCS - EEK - FF ESR 60.2.1 [NS/AOS/uBO] - TB 52.9.1 [EM] - ACP/ASB/ASL.BC
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523

Offline Kimberly66

  • Newbie
  • *
  • Posts: 7
Re: Payment not accepted
« Reply #4 on: February 14, 2018, 05:16:15 AM »
Where do I find that?

Offline Asyn

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 54818
    • >>>  Avast Forum - Deutschsprachiger Bereich  <<<
Re: Payment not accepted
« Reply #5 on: February 14, 2018, 05:18:13 AM »
When you contact support (Reply #1), you should get a ticket-ID.
Win 8.1 [x64] - Avast Premier 18.7.2350.B1 - CC 5.47 - MCS - EEK - FF ESR 60.2.1 [NS/AOS/uBO] - TB 52.9.1 [EM] - ACP/ASB/ASL.BC
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523

Offline Kimberly66

  • Newbie
  • *
  • Posts: 7
Re: Payment not accepted
« Reply #6 on: February 14, 2018, 05:22:41 AM »
Okay, I sent that a few days ago.  Should I have received an email with the ticket id?  I did not receive an email.

Offline Asyn

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 54818
    • >>>  Avast Forum - Deutschsprachiger Bereich  <<<
Re: Payment not accepted
« Reply #7 on: February 14, 2018, 05:35:51 AM »
Check your spam folder...
Win 8.1 [x64] - Avast Premier 18.7.2350.B1 - CC 5.47 - MCS - EEK - FF ESR 60.2.1 [NS/AOS/uBO] - TB 52.9.1 [EM] - ACP/ASB/ASL.BC
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523

Offline Kimberly66

  • Newbie
  • *
  • Posts: 7
Re: Payment not accepted
« Reply #8 on: February 14, 2018, 05:43:46 AM »
Yes, I did that and there wasn't one.  Should I submit a new ticket?

These are the selections I made in the original ticket: 

1.  Billing, payment, or license issues
2.  I have a different billing or license issue
3.  I entered my name, email address and described the problem.  It also asked for the order ID, but I don't have one because the order won't go through.

Should I be making a different selection?

Offline Asyn

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 54818
    • >>>  Avast Forum - Deutschsprachiger Bereich  <<<
Re: Payment not accepted
« Reply #9 on: February 14, 2018, 05:47:22 AM »
Hi, did you try the store already..!?
-> https://www.avast.com/store
Win 8.1 [x64] - Avast Premier 18.7.2350.B1 - CC 5.47 - MCS - EEK - FF ESR 60.2.1 [NS/AOS/uBO] - TB 52.9.1 [EM] - ACP/ASB/ASL.BC
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523

Offline Kimberly66

  • Newbie
  • *
  • Posts: 7
Re: Payment not accepted
« Reply #10 on: February 14, 2018, 05:57:12 AM »
Yes, and I just tried it again:  Payment Authorization Failed

So, I've tried it through the user interface and through a browser.  Neither one works.  I always get this message.

Offline Asyn

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 54818
    • >>>  Avast Forum - Deutschsprachiger Bereich  <<<
Re: Payment not accepted
« Reply #11 on: February 14, 2018, 06:02:45 AM »
Yes, and I just tried it again:  Payment Authorization Failed
Try another browser, e.g. IE. Does it work..?
Win 8.1 [x64] - Avast Premier 18.7.2350.B1 - CC 5.47 - MCS - EEK - FF ESR 60.2.1 [NS/AOS/uBO] - TB 52.9.1 [EM] - ACP/ASB/ASL.BC
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523

Offline Kimberly66

  • Newbie
  • *
  • Posts: 7
Re: Payment not accepted
« Reply #12 on: February 14, 2018, 06:13:40 AM »
Yes, and it didn't work, but I did find a phone number to call for help.  Thank you for your time.

Offline Asyn

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 54818
    • >>>  Avast Forum - Deutschsprachiger Bereich  <<<
Re: Payment not accepted
« Reply #13 on: February 14, 2018, 06:15:52 AM »
OK, you're welcome.
Win 8.1 [x64] - Avast Premier 18.7.2350.B1 - CC 5.47 - MCS - EEK - FF ESR 60.2.1 [NS/AOS/uBO] - TB 52.9.1 [EM] - ACP/ASB/ASL.BC
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523