Author Topic: Email Not Recognized When Trying to Log In  (Read 1820 times)

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Offline sstastny

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Email Not Recognized When Trying to Log In
« on: January 17, 2019, 01:05:24 AM »

I installed Avast (free version) in Oct 2016.  Today, I tried to delete viruses in my virus chest but do not have my password to do so.  To change my password, Avast asks for my email address I signed up with.  I entered every email address I own and none was recognized.  I cannot access my account as a result.  Through the forums, I believe I was recommended to register for a new account.  I did.  To download a new Avast free version, I am to uninstall the old one.  But again, it's asking for my username and password for the old one to uninstall it.  So, I'm stuck.  How do I know what email is associated with this original version?  Any recommendations?

Thank you,

Offline Asyn

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Re: Email Not Recognized When Trying to Log In
« Reply #1 on: January 17, 2019, 05:57:51 AM »
1. Download Avast Free Antivirus:
2. Follow instructions: (Run this tool for all prior installed Avast versions..!!)
3. Reinstall Avast with the downloaded installer from point 1.
4. Reboot.
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos):