Business Products > Avast Business

Licenses number less then I bought

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REDACTED:
Hello!

I have wrote 2 times in business support and did't receive answers.
It's problem with licenses. Therefore Avast team can me help only.

I bought licenses on 27 devices / 3 years  on Avast Business Antivirus Managed 22.11.2017 for my company
Then I bought licenses on 3 devices / 3 years  on Avast Business Antivirus Managed 09.02.2018 for same company.
So, I have licenses on 30 devices / 3 years with little different date of ending. I think so. But after buying license on 3 device I have seen in Avast management console (on my linux server) what I have licenses on 3 devices / 6 years (Devices - 3, Expiration - 11/23/2023). It is not right.
2 screenshots:
https://drive.google.com/file/d/1ohiugNWAWcLYRXmX8QhNn7HKdRu9j2Xm/view
https://drive.google.com/file/d/1bCAs12_sxsAvRJHDTvBMIh8zbjEjv8L8/view
Help me, please. I can't use your product.

Asyn:
Contact Business Sales: https://www.avast.com/business-sales.php

REDACTED:
I have send 2 requests there. No answer

Asyn:
Are you sure that you didn't contact business support instead..??

REDACTED:
I wrote at this url: https://www.avast.com/business-support-contact-form.php. Is it same?

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