Author Topic: Licenses number less then I bought (Read 4459 times)

REDACTED · « **on:** February 16, 2018, 07:25:23 AM »

Hello!

I have wrote 2 times in business support and did't receive answers.
It's problem with licenses. Therefore Avast team can me help only.

I bought licenses on 27 devices / 3 years on Avast Business Antivirus Managed 22.11.2017 for my company
Then I bought licenses on 3 devices / 3 years on Avast Business Antivirus Managed 09.02.2018 for same company.
So, I have licenses on 30 devices / 3 years with little different date of ending. I think so. But after buying license on 3 device I have seen in Avast management console (on my linux server) what I have licenses on 3 devices / 6 years (Devices - 3, Expiration - 11/23/2023). It is not right.
2 screenshots:
https://drive.google.com/file/d/1ohiugNWAWcLYRXmX8QhNn7HKdRu9j2Xm/view
https://drive.google.com/file/d/1bCAs12_sxsAvRJHDTvBMIh8zbjEjv8L8/view
Help me, please. I can't use your product.

Asyn · « **Reply #1 on:** February 16, 2018, 07:45:46 AM »

Contact Business Sales: https://www.avast.com/business-sales.php

REDACTED · « **Reply #2 on:** February 16, 2018, 07:53:43 AM »

I have send 2 requests there. No answer

Asyn · « **Reply #3 on:** February 16, 2018, 07:55:47 AM »

Are you sure that you didn't contact business support instead..??

REDACTED · « **Reply #4 on:** February 16, 2018, 07:59:56 AM »

I wrote at this url: https://www.avast.com/business-support-contact-form.php. Is it same?

Asyn · « **Reply #5 on:** February 16, 2018, 08:01:32 AM »

Quote from: Sergey G on February 16, 2018, 07:59:56 AM

Is it same?

Nope.

REDACTED · « **Reply #6 on:** February 16, 2018, 08:02:45 AM »

OK. I'll try another...
Thank you.

Asyn · « **Reply #7 on:** February 16, 2018, 08:04:55 AM »

You're welcome.

REDACTED · « **Reply #8 on:** February 19, 2018, 03:09:52 AM »

There is silent too from Friday.
May be I can send email to somebody?

Asyn · « **Reply #9 on:** February 19, 2018, 05:12:13 AM »

Quote from: Sergey G on February 19, 2018, 03:09:52 AM

There is silent too from Friday.

That's normal on weekends.

REDACTED · « **Reply #10 on:** February 20, 2018, 03:18:07 AM »

Today no answers too.
Can I restore my licenses anything?
Where can I ask?
Antivirus on our workstations has not been updates more week.
I bought license on 30 devices, but I can use 3 only. Why anybody don't fix it so long?

REDACTED · « **Reply #11 on:** February 21, 2018, 03:33:58 AM »

Thank you for help and attention.
All licenses has been restored.

Asyn · « **Reply #12 on:** February 21, 2018, 04:21:04 AM »

You're welcome and thanks for the feedback.

Author Topic: Licenses number less then I bought (Read 4459 times)

REDACTED

Licenses number less then I bought

Asyn

Re: Licenses number less then I bought

REDACTED

Re: Licenses number less then I bought

Asyn

Re: Licenses number less then I bought

REDACTED

Re: Licenses number less then I bought

Asyn

Re: Licenses number less then I bought

REDACTED

Re: Licenses number less then I bought

Asyn

Re: Licenses number less then I bought

REDACTED

Re: Licenses number less then I bought

Asyn

Re: Licenses number less then I bought

REDACTED

Re: Licenses number less then I bought

REDACTED

Re: Licenses number less then I bought

Asyn

Re: Licenses number less then I bought