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Author Topic: Avast installer frozen.  (Read 1476 times)

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Avast installer frozen.
« on: February 17, 2018, 06:46:27 PM »
Running windows 10 Pro.

I had an issue with updating avast.

used the uninstall utility in safe mode to uninstall avast.

when trying both the online and offline installer, they freeze upon launch.
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Offline Asyn

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Re: Avast installer frozen.
« Reply #1 on: February 17, 2018, 06:47:25 PM »
- Which Avast..? (Free/Pro/IS/Premier)
- Which version..?
- OS..? (32/64 Bit..? - which SP/Build..?)
- Other security related software installed..?
- Which AV(s) did you use before Avast..?
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W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

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Re: Avast installer frozen.
« Reply #2 on: February 17, 2018, 06:53:03 PM »
- Avast free
- Not sure which version. the update failed on the 13th of this month. so most likely the 2nd to latest build.
- Windows 10 pro (64bit)
- no other security software (other than wondows built in anti-virus)
- no prior anti virus software
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Offline Asyn

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Re: Avast installer frozen.
« Reply #3 on: February 17, 2018, 06:54:26 PM »
1. Download Avast Free Antivirus: https://files.avast.com/iavs9x/avast_free_antivirus_setup_offline.exe
2. Follow instructions: https://www.avast.com/uninstall-utility (Run this tool for all prior installed Avast versions..!!)
3. Reinstall Avast with the downloaded installer from point 1.
4. Reboot.
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W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

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Re: Avast installer frozen.
« Reply #4 on: February 17, 2018, 06:55:12 PM »
Already tried multiple times.
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Offline Asyn

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Re: Avast installer frozen.
« Reply #5 on: February 17, 2018, 06:56:16 PM »
OK, which build of W10..?
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W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

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Re: Avast installer frozen.
« Reply #6 on: February 17, 2018, 06:58:21 PM »
16299.248
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Offline Asyn

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Re: Avast installer frozen.
« Reply #7 on: February 17, 2018, 07:00:21 PM »
Unfortunately, there's no additional support (Email/Phone) for Avast Free.
But you can wait for one of the guys with W10, maybe they can help...
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W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0
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