Author Topic: Why avast is not closing some of the user profile handles at normal shutdown,?  (Read 9362 times)

0 Members and 1 Guest are viewing this topic.

Offline jraju

  • Sr. Member
  • ****
  • Posts: 358
Hi, Thank you for your help. i generated and it automatically generated and sent to avast, but where to find if it has been sent to them. anyhow, i have taken a print screen of the last screen, the Finish screen. Please
The registry handles are kept open by avastsvc.exe. do you have any idea.
how to send the file id. Can i give in this post

Offline bob3160

  • Avast Überevangelist
  • Probably Bot
  • *****
  • Posts: 45276
  • 61 Years of Happiness
    • bob3160 Protecting Yourself, Your Computer and, Your Identity
Yes.
Free avast! Security Seminar: http://bit.ly/2N1eaR2  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 10 Pro v20H2 64bit, 24 Gig Ram, 1TB SSD, AvastOmni 20.7.xxx, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq

Offline jraju

  • Sr. Member
  • ****
  • Posts: 358
hi, i am enclosing the screenshot of support file for further action /comment

Offline kwiq

  • Avast team
  • Sr. Member
  • *
  • Posts: 253
Hi jraju
can you create a procmon log to find thread which opens those registry keys ?

Download procmon from :  https://docs.microsoft.com/en-us/sysinternals/downloads/procmon
Configure Process Monitor to log the next boot (Options | Enable Boot Logging).  Then, restart the system cleanly.  During the next boot cycle, do not run Process Monitor.  When the system is up again, make the problem happen (Process Monitor's driver will be capturing, but you won't see any visual indication that Process Monitor is active).  Then, shut down cleanly.
When you restart the system again, run Process Monitor.  It will ask if you want to save the log of boot-time activity.  Choose to do so; this log will contain all events from the previous boot session, when you caused the problem to happen.
Save procmon log and (all events !) and upload it to avast ftp.
Thank you

Offline jraju

  • Sr. Member
  • ****
  • Posts: 358
please say how to upload thro avast ftp is that different from normal annexing the file.
Did you see the bug report file , i sent to avast servers. There are three pml files having nearly 200 mb each.
« Last Edit: April 24, 2018, 03:19:04 PM by jraju »

Offline bob3160

  • Avast Überevangelist
  • Probably Bot
  • *****
  • Posts: 45276
  • 61 Years of Happiness
    • bob3160 Protecting Yourself, Your Computer and, Your Identity
please say how to upload thro avast ftp is that different from normal annexing the file.
Did you see the bug report file , i sent to avast servers. There are three pml files having nearly 200 mb each.
https://support.avast.com/en-us/article/FTP-file-upload
Free avast! Security Seminar: http://bit.ly/2N1eaR2  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 10 Pro v20H2 64bit, 24 Gig Ram, 1TB SSD, AvastOmni 20.7.xxx, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq

Offline jraju

  • Sr. Member
  • ****
  • Posts: 358
Hi, bob, Thanks. I do not have a ftp server.
i could download winscp, but what is the filename and password to be given to avast support.
How to give those , so only avast staff reads those.
Is it the same , as given in the avast ftp server in the Ist instructions, or can i choose.
After uploading, what should i do ? I cannot publish the pw and file name in web forum.
How to go about that , so that i could send the huge file to avast support.
Do not you experience those kind of leaks? Did you check the event viewer and user profile service logs.
I do not think, that  i am only the person to have this registry leaks.
sfc scan does not give any integrity violations.

Offline bob3160

  • Avast Überevangelist
  • Probably Bot
  • *****
  • Posts: 45276
  • 61 Years of Happiness
    • bob3160 Protecting Yourself, Your Computer and, Your Identity
You don't need an ftp server.
The instructions explain how to send your file.
If that doesn't work for you hopefully kwiq will reply with additional information.
Free avast! Security Seminar: http://bit.ly/2N1eaR2  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 10 Pro v20H2 64bit, 24 Gig Ram, 1TB SSD, AvastOmni 20.7.xxx, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq

Offline jraju

  • Sr. Member
  • ****
  • Posts: 358
Hi bob and kwig,

i am having doubt over these lines in the instruction one
"After compressing the requested files to a password protected archive, upload the archive to our Avast FTP server with any FTP client software using the following parameters:
how to go about it. I had readied zip files

Offline Asyn

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 70247
    • >>>  Avast Forum - Deutschsprachiger Bereich  <<<
If you can't handle the ftp instructions, upload it to a file sharing site of your choice and provide the link.
W 8.1 [x64] - Avast PremSec 21.4.2463.B4 [UI.617] - EEK - Firefox ESR 78.10.1 [NS/uBO/PB] - TB 78.10.1
Avast-Tools: Secure Browser 90.1 - Cleanup 21.1 - SecureLine 5.11 - Driver Updater 21.1 - CCleaner 5.78
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline jraju

  • Sr. Member
  • ****
  • Posts: 358
H, i want only avast team to view the file. i do not know, how to go about in the second instructions.
what password , and how to send thro the second instructions.

Offline bob3160

  • Avast Überevangelist
  • Probably Bot
  • *****
  • Posts: 45276
  • 61 Years of Happiness
    • bob3160 Protecting Yourself, Your Computer and, Your Identity
If you can't handle the ftp instructions, upload it to a file sharing site of your choice and provide the link.
You can also upload it to your Google Drive or to OneDrive and share it that way. :)
Free avast! Security Seminar: http://bit.ly/2N1eaR2  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 10 Pro v20H2 64bit, 24 Gig Ram, 1TB SSD, AvastOmni 20.7.xxx, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq

Offline bob3160

  • Avast Überevangelist
  • Probably Bot
  • *****
  • Posts: 45276
  • 61 Years of Happiness
    • bob3160 Protecting Yourself, Your Computer and, Your Identity
H, i want only avast team to view the file. i do not know, how to go about in the second instructions.
what password , and how to send thro the second instructions.
You can send him the password used to secure the file via PM along with the link to the download
if you shared it on a file sharing site or via the means I mentioned.
Free avast! Security Seminar: http://bit.ly/2N1eaR2  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 10 Pro v20H2 64bit, 24 Gig Ram, 1TB SSD, AvastOmni 20.7.xxx, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq

Offline jraju

  • Sr. Member
  • ****
  • Posts: 358
Hi, that is the question. Ok, Say, i say the three zip file in my google drive, but how to send to avast team. The size is nearly 600 mb

Offline bob3160

  • Avast Überevangelist
  • Probably Bot
  • *****
  • Posts: 45276
  • 61 Years of Happiness
    • bob3160 Protecting Yourself, Your Computer and, Your Identity
Hi, that is the question. Ok, Say, i say the three zip file in my google drive, but how to send to avast team. The size is nearly 600 mb
You send a shareable link to the file via PM to kwiq. I already stated that in my last reply. PM = Personal Message.

Free avast! Security Seminar: http://bit.ly/2N1eaR2  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 10 Pro v20H2 64bit, 24 Gig Ram, 1TB SSD, AvastOmni 20.7.xxx, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq