Author Topic: Why avast is not closing some of the user profile handles at normal shutdown,?  (Read 13960 times)

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Offline jraju

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Hi, Thank you for your help. i generated and it automatically generated and sent to avast, but where to find if it has been sent to them. anyhow, i have taken a print screen of the last screen, the Finish screen. Please
The registry handles are kept open by avastsvc.exe. do you have any idea.
how to send the file id. Can i give in this post

Offline bob3160

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Yes.
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Offline jraju

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hi, i am enclosing the screenshot of support file for further action /comment

Offline kwiq

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Hi jraju
can you create a procmon log to find thread which opens those registry keys ?

Download procmon from :  https://docs.microsoft.com/en-us/sysinternals/downloads/procmon
Configure Process Monitor to log the next boot (Options | Enable Boot Logging).  Then, restart the system cleanly.  During the next boot cycle, do not run Process Monitor.  When the system is up again, make the problem happen (Process Monitor's driver will be capturing, but you won't see any visual indication that Process Monitor is active).  Then, shut down cleanly.
When you restart the system again, run Process Monitor.  It will ask if you want to save the log of boot-time activity.  Choose to do so; this log will contain all events from the previous boot session, when you caused the problem to happen.
Save procmon log and (all events !) and upload it to avast ftp.
Thank you

Offline jraju

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please say how to upload thro avast ftp is that different from normal annexing the file.
Did you see the bug report file , i sent to avast servers. There are three pml files having nearly 200 mb each.
« Last Edit: April 24, 2018, 03:19:04 PM by jraju »

Offline bob3160

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please say how to upload thro avast ftp is that different from normal annexing the file.
Did you see the bug report file , i sent to avast servers. There are three pml files having nearly 200 mb each.
https://support.avast.com/en-us/article/FTP-file-upload
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Offline jraju

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Hi, bob, Thanks. I do not have a ftp server.
i could download winscp, but what is the filename and password to be given to avast support.
How to give those , so only avast staff reads those.
Is it the same , as given in the avast ftp server in the Ist instructions, or can i choose.
After uploading, what should i do ? I cannot publish the pw and file name in web forum.
How to go about that , so that i could send the huge file to avast support.
Do not you experience those kind of leaks? Did you check the event viewer and user profile service logs.
I do not think, that  i am only the person to have this registry leaks.
sfc scan does not give any integrity violations.

Offline bob3160

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You don't need an ftp server.
The instructions explain how to send your file.
If that doesn't work for you hopefully kwiq will reply with additional information.
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Offline jraju

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Hi bob and kwig,

i am having doubt over these lines in the instruction one
"After compressing the requested files to a password protected archive, upload the archive to our Avast FTP server with any FTP client software using the following parameters:
how to go about it. I had readied zip files

Offline Asyn

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If you can't handle the ftp instructions, upload it to a file sharing site of your choice and provide the link.
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline jraju

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H, i want only avast team to view the file. i do not know, how to go about in the second instructions.
what password , and how to send thro the second instructions.

Offline bob3160

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If you can't handle the ftp instructions, upload it to a file sharing site of your choice and provide the link.
You can also upload it to your Google Drive or to OneDrive and share it that way. :)
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Offline bob3160

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H, i want only avast team to view the file. i do not know, how to go about in the second instructions.
what password , and how to send thro the second instructions.
You can send him the password used to secure the file via PM along with the link to the download
if you shared it on a file sharing site or via the means I mentioned.
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Offline jraju

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Hi, that is the question. Ok, Say, i say the three zip file in my google drive, but how to send to avast team. The size is nearly 600 mb

Offline bob3160

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Hi, that is the question. Ok, Say, i say the three zip file in my google drive, but how to send to avast team. The size is nearly 600 mb
You send a shareable link to the file via PM to kwiq. I already stated that in my last reply. PM = Personal Message.

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