- Which Avast..? (Free/Pro/IS/Premier)
Avast free anti-virus (I have mentioned it in my post)
- Which version..?
I don't know the version when I first encounter the problem. However, the second time I downloaded directly from the Avast homepage. So it should be the latest version
- OS..? (32/64 Bit..? - which SP/Build..?)
Win10, 10.0.16299, build 16299, 64bit, Home version.
- Other security related software installed..?
only the build-in windows defender and CCleaner free version but CCleaner is used for cleaning registry and disk space.
- Which AV(s) did you use before Avast..?
I can't remember. after I bought my computer, I uninstall everything and install Avast immediately.