Author Topic: Icon not showing in Notification Area  (Read 6133 times)

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Offline Abigman

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Icon not showing in Notification Area
« on: February 18, 2018, 10:24:08 AM »
I have noticed recently that the Avast icon is no longer showing in the Notification Area;  it always showed until now.
Any ideas what it could be?  I am using version 18.1.2326 (build 18.1.3800.0).  Windows 7 Home 64-bit.
Thanks.

Offline Asyn

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Re: Icon not showing in Notification Area
« Reply #1 on: February 18, 2018, 11:14:39 AM »
Repair Avast:
1. Control Panel -> Add/Remove programs -> Avast
2. Click on 'Repair'.
3. Follow instructions.
4. Reboot.
W 8.1 [x64] - Avast PremSec 21.4.2463.B4 [UI.617] - EEK - Firefox ESR 78.10.1 [NS/uBO/PB] - TB 78.10.1
Avast-Tools: Secure Browser 90.1 - Cleanup 21.1 - SecureLine 5.11 - Driver Updater 21.1 - CCleaner 5.78
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Abigman

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Re: Icon not showing in Notification Area
« Reply #2 on: February 18, 2018, 11:42:03 AM »
Excellent Asyn,  thanks very much.

Offline Asyn

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Re: Icon not showing in Notification Area
« Reply #3 on: February 18, 2018, 11:47:14 AM »
You're welcome.
W 8.1 [x64] - Avast PremSec 21.4.2463.B4 [UI.617] - EEK - Firefox ESR 78.10.1 [NS/uBO/PB] - TB 78.10.1
Avast-Tools: Secure Browser 90.1 - Cleanup 21.1 - SecureLine 5.11 - Driver Updater 21.1 - CCleaner 5.78
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Abigman

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Re: Icon not showing in Notification Area
« Reply #4 on: February 19, 2018, 10:36:37 AM »
Oh dear,  the icon showed all day yesterday after the reboot but after booting up this morning it doesn't show.
I have been running Avast since February 2012 and it has always shown in the Notification Area.
Something obviously must have changed somewhere.  Avast update?,  Windows 7 update?, those are the only things that have changed AFAIK.

Offline Asyn

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Re: Icon not showing in Notification Area
« Reply #5 on: February 19, 2018, 10:47:22 AM »
- Which Avast..? (Free/Pro/IS/Premier)
- Other security related software installed..?
- Which AV(s) did you use before Avast..?
W 8.1 [x64] - Avast PremSec 21.4.2463.B4 [UI.617] - EEK - Firefox ESR 78.10.1 [NS/uBO/PB] - TB 78.10.1
Avast-Tools: Secure Browser 90.1 - Cleanup 21.1 - SecureLine 5.11 - Driver Updater 21.1 - CCleaner 5.78
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Abigman

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Re: Icon not showing in Notification Area
« Reply #6 on: February 19, 2018, 12:33:27 PM »
Avast free.
Windows firewall, no other antivirus.
Monthly run Spybot, SpywareBlaster and SuperAntiSpyware.
AVG and then Avira but that was 6 years ago.

Offline Asyn

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Re: Icon not showing in Notification Area
« Reply #7 on: February 19, 2018, 12:38:23 PM »
First, be sure to get rid of Spybot and all remnants..!!

Second, be sure to get rid of all remnants of your prior installed AV(s)..!!
-> https://support.avast.com/article/11/

Then:
1. Download Avast Free Antivirus: https://files.avast.com/iavs9x/avast_free_antivirus_setup_offline.exe
2. Follow instructions: https://www.avast.com/uninstall-utility (Run this tool for all prior installed Avast versions..!!)
3. Reinstall Avast with the downloaded installer from point 1.
4. Reboot.
W 8.1 [x64] - Avast PremSec 21.4.2463.B4 [UI.617] - EEK - Firefox ESR 78.10.1 [NS/uBO/PB] - TB 78.10.1
Avast-Tools: Secure Browser 90.1 - Cleanup 21.1 - SecureLine 5.11 - Driver Updater 21.1 - CCleaner 5.78
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Abigman

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Re: Icon not showing in Notification Area
« Reply #8 on: February 19, 2018, 12:59:27 PM »
Thanks for all your help Asyn but I think I'll just leave things as they are and see if it reappears.
It's still running OK and if I want to open it I can just use the Start button.
If it ever does appear again I'll reply to this thread.  Thanks again.

Offline Asyn

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Re: Icon not showing in Notification Area
« Reply #9 on: February 19, 2018, 01:03:51 PM »
OK, you're welcome.
W 8.1 [x64] - Avast PremSec 21.4.2463.B4 [UI.617] - EEK - Firefox ESR 78.10.1 [NS/uBO/PB] - TB 78.10.1
Avast-Tools: Secure Browser 90.1 - Cleanup 21.1 - SecureLine 5.11 - Driver Updater 21.1 - CCleaner 5.78
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline bob3160

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Re: Icon not showing in Notification Area
« Reply #10 on: February 19, 2018, 01:31:17 PM »
How to Successfully Install Avast: http://goo.gl/VLXde
Free avast! Security Seminar: http://bit.ly/2N1eaR2  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 10 Pro v20H2 64bit, 24 Gig Ram, 1TB SSD, AvastOmni 20.7.xxx, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq

Offline ManasJ

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Re: Icon not showing in Notification Area
« Reply #11 on: February 19, 2018, 02:08:35 PM »
Hello Abigman,
thanks for reporting the problem.

First, can you make sure you the option "Settings > General > Show Avast tray icon" is checked.
Second, try to uncheck it, restart PC and check it again.

If nothing helps, please, upload log file "C:\ProgramData\AVAST Software\Avast\log\AvastUI.log" here in this thread and I will look into it.

Thanks

Manas from
Avast UI team

Offline Abigman

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Re: Icon not showing in Notification Area
« Reply #12 on: February 19, 2018, 02:48:43 PM »
Thanks ManasJ.
Unchecking, reboot , checking, didn't work.
The log file is rather large so I've PM'ed you with a download link.
« Last Edit: February 19, 2018, 02:50:51 PM by Abigman »

Offline Abigman

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Re: Icon not showing in Notification Area
« Reply #13 on: February 23, 2018, 10:54:13 AM »
The icon has suddenly appeared for the last 2 days!
BTW @ManasJ did you get the log file?

Offline Abigman

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Re: Icon not showing in Notification Area
« Reply #14 on: February 24, 2018, 09:41:38 AM »
Spoke too soon,  icon not showing again!  :(