Author Topic: Renew Avast Free - Vision Issues - Upgrade Teasers  (Read 1025 times)

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Offline baumgrenze

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Renew Avast Free - Vision Issues - Upgrade Teasers
« on: February 20, 2018, 05:19:26 AM »
I am about to look for another AV.

I am a long time user of Avast Free. Perhaps I am no longer welcome?

I am developing vision problems and it is harder each month to be certain I can believe what I think I am seeing.

I got a 12 day time to update notice today. I started the renew process. The first thing I encountered was a page saying that the paid version was recommended. I persisted in saying I wanted the Free version. The next page seemed to be yet another paid upgrade and I declined.

I don't seem to have renewed.

Is my best option to uninstall, then reinstall? Why should renewal be so difficult?

Thanks
baumgrenze

Offline Asyn

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W8.1 [x64] - Avast PremSec 22.7.7366.BC [UI.713] - Firefox ESR 91.11 [NS/uBO/PB] - Thunderbird 91.11
Avast-Tools: Secure Browser 103.0 - Cleanup 22.2 - SecureLine 5.18 - DriverUpdater 22.2 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline baumgrenze

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Re: Renew Avast Free - Vision Issues - Upgrade Teasers
« Reply #2 on: February 20, 2018, 05:32:43 AM »
I may have solved my own problem. I opened Avast from the icon in my System Tray and the update was simple and straightforward. It was just the 'nag message' buried in the Avast version I was running that sent me down a difficult to navigate (with my vision) path.

At this point all I apparently need to do is reboot to be 'good for another year.'

baumgrenze

Offline Asyn

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Re: Renew Avast Free - Vision Issues - Upgrade Teasers
« Reply #3 on: February 20, 2018, 07:23:04 AM »
Sounds good, thanks for the feedback.
W8.1 [x64] - Avast PremSec 22.7.7366.BC [UI.713] - Firefox ESR 91.11 [NS/uBO/PB] - Thunderbird 91.11
Avast-Tools: Secure Browser 103.0 - Cleanup 22.2 - SecureLine 5.18 - DriverUpdater 22.2 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline stibi

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Re: Renew Avast Free - Vision Issues - Upgrade Teasers
« Reply #4 on: February 20, 2018, 10:37:37 AM »
No, Asyn,
it sounds    ill-conceived from Avast for their customers ...

Offline Asyn

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Re: Renew Avast Free - Vision Issues - Upgrade Teasers
« Reply #5 on: February 20, 2018, 10:42:12 AM »
No, Asyn, it sounds ill-conceived from Avast for their customers ...
You can submit your feedback in "About Avast".
W8.1 [x64] - Avast PremSec 22.7.7366.BC [UI.713] - Firefox ESR 91.11 [NS/uBO/PB] - Thunderbird 91.11
Avast-Tools: Secure Browser 103.0 - Cleanup 22.2 - SecureLine 5.18 - DriverUpdater 22.2 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline DavidR

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Re: Renew Avast Free - Vision Issues - Upgrade Teasers
« Reply #6 on: February 20, 2018, 11:26:03 AM »
No, Asyn, it sounds ill-conceived from Avast for their customers ...
You can submit your feedback in "About Avast".

I don't know the policy for Accessibility, but these things really should be tested, not just in the lower UI levels but for promotions/ads/popups, etc.  Also there has to be a clear way to decline an offer (not just for the visually impaired) other than having to close the window using the X (close button) on the top right of the window.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 22.12.6044 (build 22.12.7758.768) UI 1.0.741/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security