Author Topic: Ocurrio un error durante la instalacion  (Read 4118 times)

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Ocurrio un error durante la instalacion
« on: February 24, 2018, 11:39:56 PM »
Bueno compre un pc y cuando lo abri lo primero que hice fue instalar el avast cuando descargue el instalador y este cargo me aparecio ``ocurrio un error durante la instalacion`` no entiendo porque sale esto si en mi antiguo pc que era de `carton`` o de bajos recursos me lo corria perfectamente y sin ningun problema ahora este no se porque no se instala

Agrego informe del error y espero su respuesta

Gracias.

Nota: Agrego asi ya que no se donde subir el archivo .zip



2018-02-24 22:04:48.886Infoinstup[5672,5872]Command: '"C:\Users\Usuario\AppData\Local\Temp\_av_iup.tm~a05996\instup.exe" /cookie:mmm_ava_ppc_999_a2b_m /edition:1 /ga_clientid:3511b642-d05c-41d4-b2da-e96d4940e787 /guid:bda2cb52-879e-499d-a327-5827795dbbcb /prod:ais /sfx:lite /sfxstorage:C:\Users\Usuario\AppData\Local\Temp\_av_iup.tm~a05996'
2018-02-24 22:04:48.886Infoinstup[5672,5872]CPU: AMD E-300 APU with Radeon(tm) HD Graphics,2
2018-02-24 22:04:48.886Infoinstup[5672,5872]OS: Windows 10 (10.0.16299) x64
2018-02-24 22:04:48.886Infoinstup[5672,5872]Memory: 47% load. Phys:1998012/3777948K free, Page:2659220/4194303K free, Virt:3970792/4194176K free
2018-02-24 22:04:48.886Infoinstup[5672,5872]DISKs: C:\ - 435GB free / 464GB total
2018-02-24 22:04:48.886Infoinstup[5672,5872]Running module version: instup.exe - '18.1.3800.0'
2018-02-24 22:04:48.886Infoinstup[5672,5872]Running module version: Instup.dll - '18.1.3800.0'
2018-02-24 22:04:48.917Infomutex[5672,5872]The ownership of the fallback mutex has been successfully taken.
2018-02-24 22:04:48.995Warningsettings[5672,5872]Did not find any values in file 'programData\avast5.ini'
2018-02-24 22:04:49.089Infoshepsync[5672,5872]Trying server IP address 'shepherd.ff.avast.com'
2018-02-24 22:04:49.370Infoshepsync[5672,5872]Download of config file from shepherd.ff.avast.com succeeded.
2018-02-24 22:04:49.417Infoshepsync[5672,5872]Config file successfully updated
2018-02-24 22:04:49.417Infoshepsync[5672,5872]Postpone interval was reset
2018-02-24 22:04:49.495Warningsettings[5672,7040]Did not find any values in file 'programData\burger_client.ini'
2018-02-24 22:04:50.698Infowizard[5672,5872]Running module version: HTMLayout.dll - '3.3.2.1'
2018-02-24 22:04:50.729Infowizard[5672,5872]Loaded module version: C:\Users\Usuario\AppData\Local\Temp\_av_iup.tm~a05996\HTMLayout.dll - '3.3.2.1'
2018-02-24 22:04:50.917Infowizard[5672,5872]Setup gui was successfully started.
2018-02-24 22:04:50.917Infoinstcore[5672,5872]Sfx setup update has started.
2018-02-24 22:04:50.948Infoservers[5672,5872]Server definition(s) loaded for 'C:\Users\Usuario\AppData\Local\Temp\_av_iup.tm~a05996\servers.def': 29 (maintenance:0)
2018-02-24 22:04:50.948Infoservers[5672,5872]ChooseServer: selected server 'Download d3116203 AVAST9 Server' with current url 'http://d3116203.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2018-02-24 22:05:05.992Errordldwrap[5672,5872]HttpGet: download failed with error 0x00002bdc!
2018-02-24 22:05:06.070Errordldwrap[5672,5872]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://d3116203.iavs9x.u.avast.com/iavs9x/servers.def.vpx'. Next try: 1
2018-02-24 22:05:06.117Infoservers[5672,5872]ChooseServer: selected server 'Download w6607332 AVAST9 Server' with current url 'http://w6607332.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2018-02-24 22:05:23.169Errordldwrap[5672,5872]HttpGet: download failed with error 0x00002bdc!
2018-02-24 22:05:23.247Errordldwrap[5672,5872]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://w6607332.iavs9x.u.avast.com/iavs9x/servers.def.vpx'. Next try: 2
2018-02-24 22:05:23.294Infoservers[5672,5872]ChooseServer: selected server 'Download k6375621 AVAST9 Server' with current url 'http://k6375621.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2018-02-24 22:05:40.327Errordldwrap[5672,5872]HttpGet: download failed with error 0x00002bdc!
2018-02-24 22:05:40.421Errordldwrap[5672,5872]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://k6375621.iavs9x.u.avast.com/iavs9x/servers.def.vpx'. Next try: 3
2018-02-24 22:05:40.483Infoservers[5672,5872]ChooseServer: selected server 'Download z2217299 AVAST9 Server' with current url 'http://z2217299.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2018-02-24 22:05:57.518Errordldwrap[5672,5872]HttpGet: download failed with error 0x00002bdc!
2018-02-24 22:05:57.533Errordldwrap[5672,5872]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://z2217299.iavs9x.u.avast.com/iavs9x/servers.def.vpx'. Next try: 4
2018-02-24 22:05:57.549Infoservers[5672,5872]ChooseServer: selected server 'Download t3036159 AVAST9 Server' with current url 'http://t3036159.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2018-02-24 22:06:14.593Errordldwrap[5672,5872]HttpGet: download failed with error 0x00002bdc!
2018-02-24 22:06:14.608Errordldwrap[5672,5872]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://t3036159.iavs9x.u.avast.com/iavs9x/servers.def.vpx'. Next try: 5
2018-02-24 22:06:14.639Infoservers[5672,5872]ChooseServer: selected server 'Download d0211227 AVAST9 Server' with current url 'http://d0211227.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2018-02-24 22:06:31.658Errordldwrap[5672,5872]HttpGet: download failed with error 0x00002bdc!
2018-02-24 22:06:31.689Errordldwrap[5672,5872]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://d0211227.iavs9x.u.avast.com/iavs9x/servers.def.vpx'. Next try: 6
2018-02-24 22:06:31.704Infoservers[5672,5872]ChooseServer: selected server 'Download d3116203 AVAST9 Server' with current url 'http://d3116203.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2018-02-24 22:06:48.751Errordldwrap[5672,5872]HttpGet: download failed with error 0x00002bdc!
2018-02-24 22:06:48.767Errordldwrap[5672,5872]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://d3116203.iavs9x.u.avast.com/iavs9x/servers.def.vpx'. Next try: 7
2018-02-24 22:06:48.783Infoservers[5672,5872]ChooseServer: selected server 'Download d0211227 AVAST9 Server' with current url 'http://d0211227.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2018-02-24 22:07:05.841Errordldwrap[5672,5872]HttpGet: download failed with error 0x00002bdc!
2018-02-24 22:07:05.857Errordldwrap[5672,5872]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://d0211227.iavs9x.u.avast.com/iavs9x/servers.def.vpx'. Next try: 8
2018-02-24 22:07:05.873Infoservers[5672,5872]ChooseServer: selected server 'Download t3036159 AVAST9 Server' with current url 'http://t3036159.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2018-02-24 22:07:22.920Errordldwrap[5672,5872]HttpGet: download failed with error 0x00002bdc!
2018-02-24 22:07:22.935Errordldwrap[5672,5872]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://t3036159.iavs9x.u.avast.com/iavs9x/servers.def.vpx'. Next try: 9
2018-02-24 22:07:22.951Infoservers[5672,5872]ChooseServer: selected server 'Download v7630928 AVAST9 Server' with current url 'http://v7630928.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2018-02-24 22:07:40.004Errordldwrap[5672,5872]HttpGet: download failed with error 0x00002bdc!
2018-02-24 22:07:40.020Errordldwrap[5672,5872]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://v7630928.iavs9x.u.avast.com/iavs9x/servers.def.vpx'. Next try: 10
2018-02-24 22:07:40.036Infoservers[5672,5872]ChooseServer: selected server 'Download h1874089 AVAST9 Server' with current url 'http://h1874089.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2018-02-24 22:07:42.051Infoservers[5672,5872]ChooseServer: selected server 'Download w9448963 AVAST9 Server' with current url 'http://w9448963.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2018-02-24 22:07:57.083Errordldwrap[5672,5872]HttpGet: download failed with error 0x00002bdc!
2018-02-24 22:07:57.208Errordldwrap[5672,5872]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://w9448963.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx'. Next try: 1
2018-02-24 22:07:57.317Infoservers[5672,5872]ChooseServer: selected server 'Download z2217299 AVAST9 Server' with current url 'http://z2217299.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2018-02-24 22:08:14.343Errordldwrap[5672,5872]HttpGet: download failed with error 0x00002bdc!
2018-02-24 22:08:14.359Errordldwrap[5672,5872]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://z2217299.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx'. Next try: 2
2018-02-24 22:08:14.390Infoservers[5672,5872]ChooseServer: selected server 'Download g0511470 AVAST9 Server' with current url 'http://g0511470.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2018-02-24 22:08:31.414Errordldwrap[5672,5872]HttpGet: download failed with error 0x00002bdc!
2018-02-24 22:08:31.508Errordldwrap[5672,5872]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://g0511470.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx'. Next try: 3
2018-02-24 22:08:31.524Infoservers[5672,5872]ChooseServer: selected server 'Download z9743321 AVAST9 Server' with current url 'http://z9743321.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2018-02-24 22:08:48.615Errordldwrap[5672,5872]HttpGet: download failed with error 0x00002bdc!
2018-02-24 22:08:48.630Errordldwrap[5672,5872]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://z9743321.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx'. Next try: 4
2018-02-24 22:08:48.646Infoservers[5672,5872]ChooseServer: selected server 'Download h1874089 AVAST9 Server' with current url 'http://h1874089.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2018-02-24 22:09:05.678Errordldwrap[5672,5872]HttpGet: download failed with error 0x00002bdc!
2018-02-24 22:09:05.694Errordldwrap[5672,5872]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://h1874089.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx'. Next try: 5
2018-02-24 22:09:05.725Infoservers[5672,5872]ChooseServer: selected server 'Download h1874089 AVAST9 Server' with current url 'http://h1874089.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2018-02-24 22:09:22.789Errordldwrap[5672,5872]HttpGet: download failed with error 0x00002bdc!
2018-02-24 22:09:22.804Errordldwrap[5672,5872]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://h1874089.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx'. Next try: 6
2018-02-24 22:09:22.836Infoservers[5672,5872]ChooseServer: selected server 'Download k6375621 AVAST9 Server' with current url 'http://k6375621.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2018-02-24 22:09:39.883Errordldwrap[5672,5872]HttpGet: download failed with error 0x00002bdc!
2018-02-24 22:09:39.899Errordldwrap[5672,5872]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://k6375621.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx'. Next try: 7
2018-02-24 22:09:39.915Infoservers[5672,5872]ChooseServer: selected server 'Download k6375621 AVAST9 Server' with current url 'http://k6375621.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2018-02-24 22:09:57.026Errordldwrap[5672,5872]HttpGet: download failed with error 0x00002bdc!
2018-02-24 22:09:57.042Errordldwrap[5672,5872]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://k6375621.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx'. Next try: 8
2018-02-24 22:09:57.073Infoservers[5672,5872]ChooseServer: selected server 'Download t3036159 AVAST9 Server' with current url 'http://t3036159.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2018-02-24 22:10:14.144Errordldwrap[5672,5872]HttpGet: download failed with error 0x00002bdc!
2018-02-24 22:10:14.160Errordldwrap[5672,5872]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://t3036159.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx'. Next try: 9
2018-02-24 22:10:14.176Infoservers[5672,5872]ChooseServer: selected server 'Download f7031642 AVAST9 Server' with current url 'http://f7031642.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2018-02-24 22:10:31.215Errordldwrap[5672,5872]HttpGet: download failed with error 0x00002bdc!
2018-02-24 22:10:31.277Errordldwrap[5672,5872]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://f7031642.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx'. Next try: 10
2018-02-24 22:10:31.293Infoservers[5672,5872]ChooseServer: selected server 'Download y9663457 AVAST9 Server' with current url 'http://y9663457.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2018-02-24 22:10:33.302Errorengine[5672,5872]LoadLatestProdAndParts: download product file 'prod-pgm.vpx' has failed. Status: 41227 (0x0000A10B) [Downloader system error]
2018-02-24 22:10:48.572Warningsettings[5672,4804]Did not find any values in file 'programData\avast5.ini'
2018-02-24 22:10:48.572Warningsettings[5672,4804]Did not find any values in file 'C:\ProgramData\AVAST Software\Avast\avast5.ini'

Offline Infratech Solutions

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Re: Ocurrio un error durante la instalacion
« Reply #1 on: February 25, 2018, 11:35:14 AM »
¿Qué archivo de instalación estás usando?

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  • Guest
Re: Ocurrio un error durante la instalacion
« Reply #2 on: February 25, 2018, 09:19:08 PM »
¿Qué archivo de instalación estás usando?

El archivo de instalacion del avast free antivirus, el primero que aparece al entrar a avast.com

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  • Guest
Re: Ocurrio un error durante la instalacion
« Reply #3 on: February 25, 2018, 09:59:33 PM »
Joer, errores muy chungos sí. Yo nunca he tenido ningún problema con Avast

Offline Infratech Solutions

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Re: Ocurrio un error durante la instalacion
« Reply #4 on: February 26, 2018, 08:02:35 AM »

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  • Guest
Re: Ocurrio un error durante la instalacion
« Reply #5 on: February 26, 2018, 08:20:19 PM »
Gracias!

Estaba igual, pero con el instalador online parece haber funcionado. Qué susto!

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  • Guest
Re: Ocurrio un error durante la instalacion
« Reply #6 on: February 28, 2018, 09:03:47 PM »
Buenas Tardes a todos..

He tenido el mismo inconveniente y logré instalación con el offline. El problema ahora es que no actualiza la versión y la Base de Datos..
Indica "Error Desconocido".

Adjunto print de pantalla

Podrían ayudarme por favor a identificar cual es el inconveniente?

Desde ya Muchas Gracias

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  • Guest
Re: Ocurrio un error durante la instalacion
« Reply #7 on: February 28, 2018, 09:57:21 PM »
Ostras!

Si no lo dice alguien, ni me entero! Me pasa lo mismo!  :-[

Offline Infratech Solutions

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Re: Ocurrio un error durante la instalacion
« Reply #8 on: March 01, 2018, 04:15:55 PM »
¿Seguís teniendo problemas?

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  • Guest
Re: Ocurrio un error durante la instalacion
« Reply #9 on: March 02, 2018, 03:57:18 AM »
Hola..

Sii por mi parte sigo igual. No actualiza las definiciones de virus ni el programa.. indicando siempre ERROR DESCONOCIDO..
No entiendo que puede estar pasando.. Podrán darme una mano?

Muchas Gracias
Analía
« Last Edit: March 02, 2018, 03:59:37 AM by apva1 »

Offline Infratech Solutions

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Re: Ocurrio un error durante la instalacion
« Reply #10 on: March 02, 2018, 11:12:16 AM »
Las pruebas que hemos hechos nos permiten actualizar tanto la base de datos de virus como actualizar a la última versión de Avast publicada ayer: https://www.infratech.es/noticias/2018/avast-1822328.HTML

Si sigue sin funcionar te recomendamos que reinstales tu equipo desde cero: https://www.infratech.es/avast/reinstalacion-avast.html