Author Topic: Virus Definitions won't update on Avast Internet Security  (Read 16380 times)

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Virus Definitions won't update on Avast Internet Security
« on: February 25, 2018, 05:47:56 PM »
Neither the automatic updater or trying to do it manually will complete an update of virus definitions.  When it is launched, it says Setup is already running and moves to Step 1/3, initializing.  The status bar does not move off zero. 

I tried resetting the Software Updater database but the action failed.  Any suggestions will be very welcome!

Offline bob3160

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Re: Virus Definitions won't update on Avast Internet Security
« Reply #1 on: February 25, 2018, 06:02:36 PM »
I suggest you do a Clean Install:
https://goo.gl/4Ptzkf
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Re: Virus Definitions won't update on Avast Internet Security
« Reply #2 on: February 26, 2018, 04:05:05 PM »
I tried but failed.  I did the two downloads but the program will not uninstall because "Setup is already running. Please try to start the setup later."  I click on View Log but it is empty.  I tried stopping Avast with the Task Manager but it did not help.  Can you suggest anything else?  Thank you.

Offline bob3160

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Re: Virus Definitions won't update on Avast Internet Security
« Reply #3 on: February 26, 2018, 04:22:44 PM »
I tried but failed.  I did the two downloads but the program will not uninstall because "Setup is already running. Please try to start the setup later."  I click on View Log but it is empty.  I tried stopping Avast with the Task Manager but it did not help.  Can you suggest anything else?  Thank you.
It sounds like you haven't attempted to run avastclear.exe

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Re: Virus Definitions won't update on Avast Internet Security
« Reply #4 on: February 26, 2018, 04:28:27 PM »
I thought I was following the directions in the link you provided, but maybe not.  It says to uninstall avast via control panel and follow the directions.  Then it says to run the uninstall utility and accept the reboot to safe mode.....

So I tried to uninstall via the control panel and got hung up there.  Should I run the Uninstall Utility that I downloaded instead, or first?

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Re: Virus Definitions won't update on Avast Internet Security
« Reply #5 on: February 26, 2018, 04:30:55 PM »
I thought I was following the directions in the link you provided, but maybe not.  It says to uninstall avast via control panel and follow the directions.  Then it says to run the uninstall utility and accept the reboot to safe mode.....

So I tried to uninstall via the control panel and got hung up there.  Should I run the Uninstall Utility that I downloaded instead, or first?
It would be nice to do it in order but since in your case, this isn't possible, bypass the normal uninstall
and run the removal tool.
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Re: Virus Definitions won't update on Avast Internet Security
« Reply #6 on: February 26, 2018, 05:24:39 PM »
I think I have a problem, Houston!  I let avast clear run for about 15 minutes but nothing happened.  I hope you have another idea!

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Re: Virus Definitions won't update on Avast Internet Security
« Reply #7 on: February 26, 2018, 05:27:11 PM »
I think I have a problem, Houston!  I let avast clear run for about 15 minutes but nothing happened.  I hope you have another idea!
Maybe it would be more helpful if you told me what did happen ???
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Re: Virus Definitions won't update on Avast Internet Security
« Reply #8 on: February 26, 2018, 05:30:12 PM »
A window launched asking if I would allow the program to make changes and I said yes.  They a box appeared with a status bar type of thing running back and forth, left and right and back, telling me it was working.  After 15 minutes I figured it wasn't and closed the program.

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Re: Virus Definitions won't update on Avast Internet Security
« Reply #9 on: February 26, 2018, 05:32:03 PM »
Tell me if this is what you saw: https://youtu.be/KD8LO8OxmvM
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Re: Virus Definitions won't update on Avast Internet Security
« Reply #10 on: February 26, 2018, 05:35:56 PM »
The dialogue box asking about Safe Mode never appeared, it never got that far.  All I saw was the box you see at 20 seconds in that video, and it never went away.

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Re: Virus Definitions won't update on Avast Internet Security
« Reply #11 on: February 26, 2018, 05:40:38 PM »

Did you select Yes ???
Did you after selecting yes permit Windows to allow this program to boot into safemode ???
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Re: Virus Definitions won't update on Avast Internet Security
« Reply #12 on: February 26, 2018, 05:42:55 PM »
It never got to the point where it asked me if I wanted to reboot in Safe Mode.  That dialog box never appeared.  It never proceeded beyond what you see at the 19 second mark.

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Re: Virus Definitions won't update on Avast Internet Security
« Reply #13 on: February 26, 2018, 05:45:18 PM »
Boot into SafeMode and then run the program while in safe mode.
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Re: Virus Definitions won't update on Avast Internet Security
« Reply #14 on: February 26, 2018, 06:01:04 PM »
I completed the uninstall in Safe mode and have restarted.  Before I reinstall Avast I thought I would check with you on one thing.  I notice in my program list that Avast Driver Updater and avast! EasyPass are still there.  Should this be a problem?  I wasn't sure if they should have been uninstalled as well.