Author Topic: boot time scan task won't submit  (Read 2180 times)

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boot time scan task won't submit
« on: February 27, 2018, 06:04:17 PM »
I'm trying to run some scan tasks on a workstation running the latest client (just installed).  I first sent a quick scan, and it ran fine.  But when I try to create a task for a boot time scan, after I click "Scan" the button turns grey but nothing happens, it just sits there.  I've tried several times with the same result.  I left it for 15 minutes and nothing ever happened, and when I leave the task create screen and go back to the workstation task list, no task was ever created.

I've never had a problem with this before.  Bug in the cloud console 5.0.36?

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Re: boot time scan task won't submit
« Reply #1 on: February 27, 2018, 06:59:54 PM »
follow-up:  i can submit any other sort of scan task without issue, but can't submit a boot-time scan to ANY workstation

Offline Pete from Avast

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Re: boot time scan task won't submit
« Reply #2 on: February 27, 2018, 11:46:04 PM »
Hi Dave, I'm asking our business support team to look into this. What browser are you using to navigate the portal?

Offline Pete from Avast

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Re: boot time scan task won't submit
« Reply #3 on: February 28, 2018, 05:17:58 PM »
Hi Dave -- our team is aware of the issue and it's being resolved with an update coming very soon!

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Re: boot time scan task won't submit
« Reply #4 on: February 28, 2018, 06:01:31 PM »
Thanks Pete from Avast.  Today I have web console v5.1.52 and boot scan tasks submit just fine.

Offline Pete from Avast

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Re: boot time scan task won't submit
« Reply #5 on: March 01, 2018, 07:09:52 PM »
You're welcome -- this was resolved in the updates pushed out yesterday. Glad to hear it's resolved for you!