Author Topic: Bug of Audio recording  (Read 8759 times)

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Offline ncel76

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Bug of Audio recording
« on: February 28, 2018, 04:42:51 PM »
Hi Guys, i have noticed a bug of the "RECORDING AUDIO" function. In practice, if I send the "audio recording command" and by mistake I send the command again without the previous one having finished, the recording no longer works. The command is able to send but no longer receives a reply. (the file audio). There is no way to  restart the function correctly. In my case the account is connected to Google Drive. Does anyone have any solutions? Thanks in advance.
« Last Edit: February 28, 2018, 04:51:15 PM by ncel76 »

Offline Tereza V.

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Re: Bug of Audio recording
« Reply #1 on: March 02, 2018, 02:15:59 PM »
Hi, thanks for reporting the problem, it has been forwarded to a colleague concerned. It would greatly help us, if you could specify what type of device and Android version you use, thanks.

Offline ncel76

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Re: Bug of Audio recording
« Reply #2 on: April 03, 2018, 03:41:02 PM »
Hi, it's a Huawei P8 Lite with Android 6.0 Marshmallow. The comand of recording start, I see the minutes that pass from sending the command but not receiving the file....(1 minute ago, 2 minute ago...8 minutes ago...etc..)...can you help me ?

Offline ncel76

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Re: Bug of Audio recording
« Reply #3 on: April 03, 2018, 04:06:08 PM »
I have tried also with other devices a samsung j3 and the problem is the same. If i send a audio recording command and than i send a second command without receiving the first one, there is no way to receive the audio. If i restart the device the ommand it works correctly again....

Offline Tereza V.

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Re: Bug of Audio recording
« Reply #4 on: April 07, 2018, 03:51:27 PM »
Hi, thanks for additional details, it seems there really is a bug, we are working on fixing it.

Offline ncel76

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Re: Bug of Audio recording
« Reply #5 on: April 10, 2018, 03:06:44 PM »
Thanks for the reply.
« Last Edit: April 11, 2018, 03:54:19 PM by ncel76 »

Offline ncel76

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Re: Bug of Audio recording
« Reply #6 on: May 31, 2018, 02:39:42 PM »
Hi any solution for this ? the problem has not been resolved, please....

Offline Asyn

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Re: Bug of Audio recording
« Reply #7 on: May 31, 2018, 03:18:05 PM »
Hi, did you already try the latest version (6.10.9)..?
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Offline ncel76

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Re: Bug of Audio recording
« Reply #8 on: May 31, 2018, 04:59:27 PM »
Yes, also with this version

Offline Asyn

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Re: Bug of Audio recording
« Reply #9 on: May 31, 2018, 05:12:16 PM »
Yes, also with this version
OK, please wait for Tereza.
Win 8.1 [x64] - Avast PremSec 22.1.6886.IBC [UI.690] - EEK - Firefox ESR 91.5 [NS/uBO/PB] - TB 91.5.1
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Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Tereza V.

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Re: Bug of Audio recording
« Reply #10 on: May 31, 2018, 11:43:49 PM »
Hi, last few days the team was fully engaged with a serious license server issue, but I am sure they will get to this bug as soon as they can. Thanks for your patience.

Offline ncel76

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Re: Bug of Audio recording
« Reply #11 on: June 20, 2018, 03:53:51 PM »
Hi news for this bug ? The problem seems to persist. Is it something complicated to solve?

Offline Tereza V.

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Re: Bug of Audio recording
« Reply #12 on: June 27, 2018, 06:54:39 PM »
Hi, it seems the team is busy with other tasks, which concern more users than the audio recording bug - we are not always able to fix all issues, so we need to prioritize them according to the amount of users who cope with the problem in question. I am really sorry, but there is no time plan for this bug right now. Let's hope it will be corrected in some of the future updates (it has been ticketed as a bug, though - meaning we keep it in mind). Thanks for understanding.

Offline sarah8324.sd

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Re: Bug of Audio recording
« Reply #13 on: September 30, 2018, 07:27:32 PM »
I have noticed this issue as well, I have some recordings from last night that I would like very much to retrieve. Would it be possible to get those recordings or will they not be coming at all?

Offline Tereza V.

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Re: Bug of Audio recording
« Reply #14 on: October 02, 2018, 04:48:51 PM »
Your question has reinitialized solving the issue, I will inform you, if there is any progress.