Author Topic: (Mac) Internal error message = Avast problem, not macOS problem?  (Read 1088 times)

0 Members and 1 Guest are viewing this topic.

Offline hmac

  • Newbie
  • *
  • Posts: 3
(Mac) Internal error message = Avast problem, not macOS problem?
« on: February 28, 2018, 10:46:55 PM »
I’ve got two times this ”internal error” message randomly when booting up my mac (one about week ago and the other today). I’m running MacOs 10.13.3 and using Avast 13.4.

I’m bit confused what do these internal error messages mean in general. Are they indicating that there is something wrong with MacOs (is it possible?) or just with Avast installation?

I've read this is some kind of timing error? I have also log files if needed.

Everything seems to work when checking Avast despite the messages. Should I still reinstall Avast?

Offline lukas.hasik

  • Avast team
  • Advanced Poster
  • *
  • Posts: 799
  • Product manager of Mac AV and Cleanup
Re: (Mac) Internal error message = Avast problem, not macOS problem?
« Reply #1 on: March 01, 2018, 10:39:05 PM »
could you provide a screenshot or more details about how the "internal error" message shows up?
Thank you.
Quality is also a feature.

Offline lukas.hasik

  • Avast team
  • Advanced Poster
  • *
  • Posts: 799
  • Product manager of Mac AV and Cleanup
Quality is also a feature.

Offline hmac

  • Newbie
  • *
  • Posts: 3
Re: (Mac) Internal error message = Avast problem, not macOS problem?
« Reply #3 on: March 02, 2018, 05:58:54 AM »
I think it was the same message though in different language.

Offline ondrej.kolacek

  • Avast team
  • Full Member
  • *
  • Posts: 159
Re: (Mac) Internal error message = Avast problem, not macOS problem?
« Reply #4 on: March 02, 2018, 09:30:14 AM »
Hello,
this is a known bug, caused by combination of timing and hardware configuration, which will be fixed in the next release (13.5). The popup is spurious, there is no internal error happening.
Kind regards,
Ondrej Kolacek

Offline hmac

  • Newbie
  • *
  • Posts: 3
Re: (Mac) Internal error message = Avast problem, not macOS problem?
« Reply #5 on: March 02, 2018, 04:19:56 PM »
Thanks!