Avast community forum
Home
Help
Search
Login
Register
Avast WEBforum
»
Consumer Products
»
Avast Mac Security
(Moderators:
Vlk
,
Radek Brich
) »
(Mac) Internal error message = Avast problem, not macOS problem?
« previous
next »
Print
Pages: [
1
]
Go Down
Author
Topic: (Mac) Internal error message = Avast problem, not macOS problem? (Read 3236 times)
0 Members and 1 Guest are viewing this topic.
hmac
Newbie
Posts: 3
(Mac) Internal error message = Avast problem, not macOS problem?
«
on:
February 28, 2018, 10:46:55 PM »
I’ve got two times this ”internal error” message randomly when booting up my mac (one about week ago and the other today). I’m running MacOs 10.13.3 and using Avast 13.4.
I’m bit confused what do these internal error messages mean in general. Are they indicating that there is something wrong with MacOs (is it possible?) or just with Avast installation?
I've read this is some kind of timing error? I have also log files if needed.
Everything seems to work when checking Avast despite the messages. Should I still reinstall Avast?
Logged
lukas.hasik
Avast team
Advanced Poster
Posts: 910
Product manager of Avast Security for Windows
Re: (Mac) Internal error message = Avast problem, not macOS problem?
«
Reply #1 on:
March 01, 2018, 10:39:05 PM »
could you provide a screenshot or more details about how the "internal error" message shows up?
Thank you.
Logged
Quality is also a feature.
lukas.hasik
Avast team
Advanced Poster
Posts: 910
Product manager of Avast Security for Windows
Re: (Mac) Internal error message = Avast problem, not macOS problem?
«
Reply #2 on:
March 01, 2018, 10:41:10 PM »
or is it similar to
https://forum.avast.com/index.php?topic=216510.0
?
Logged
Quality is also a feature.
hmac
Newbie
Posts: 3
Re: (Mac) Internal error message = Avast problem, not macOS problem?
«
Reply #3 on:
March 02, 2018, 05:58:54 AM »
I think it was the same message though in different language.
Logged
ondrej.kolacek
Avast team
Sr. Member
Posts: 373
Re: (Mac) Internal error message = Avast problem, not macOS problem?
«
Reply #4 on:
March 02, 2018, 09:30:14 AM »
Hello,
this is a known bug, caused by combination of timing and hardware configuration, which will be fixed in the next release (13.5). The popup is spurious, there is no internal error happening.
Kind regards,
Ondrej Kolacek
Logged
hmac
Newbie
Posts: 3
Re: (Mac) Internal error message = Avast problem, not macOS problem?
«
Reply #5 on:
March 02, 2018, 04:19:56 PM »
Thanks!
Logged
Print
Pages: [
1
]
Go Up
« previous
next »
Avast WEBforum
»
Consumer Products
»
Avast Mac Security
(Moderators:
Vlk
,
Radek Brich
) »
(Mac) Internal error message = Avast problem, not macOS problem?