Consumer Products > Avast Passwords
Cannot approve devices for syncing
REDACTED:
I've tried to add a new device to sync to the account but whenever I click approve or reject it simply doesn't do anything. Basically the approval request is stuck across all my 2 PC and 1 cellphone that's already approved. I just got a new phone and wanted to sync the passwords with it but that's stuck too.
Martin Kvetko:
Hello, I have checked our records and I can't see any records related to the email you use on forum. Could you please PM me email you use for synchronization so I can check our backend logs?
REDACTED:
I PM'ed you almost a week ago now. It's the same email address with this profile.
Martin Kvetko:
Now I can see your devices and our records shows all your devices as trusted so the synchronization should work for you
REDACTED:
Still can't.. there's a .. dead device that's trying to get approved.. but no matter if I approve or reject.. it just gets stuck with that request and won't go away. It won't even let me unsync trusted devices
this keeps popping up
Android / HTC rogers_wwe / 370648
it is a phone that I had installed password for.. tried to sync but it got stuck.. then I uninstalled password on the phone and now that request is stuck requesting on all my trusted device... the worst part is I can't add any new device or take out any trusted device because that HTC request seems to be stuck in a request loop
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