Author Topic: Connecting to My Avast Account from Avast Free 18.2.2328  (Read 2828 times)

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Offline DavidR

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Connecting to My Avast Account from Avast Free 18.2.2328
« on: March 05, 2018, 12:04:13 AM »
Having just done a reinstall of avast for Avast Free 18.2.2328, I wanted to link (sign in) my new installation to my.avast.com account.

When entering my valid email address (which has an underscore _ character in it the process reports it as an invalid email.

I can logon directly to my.avast.com (or if going directly to the forums) with that email, it is valid.  What I don't know is which side is responsible for reporting the underscore _ character as being an invalid email, the avast free program (never had this before) or is it my.avast.com.

Wherever the problem lies this needs to be resolved may email providers/servers accept the underscore _ character.

Of course I can simply not bother connecting this installation to my.avast.com, my main point is this could also be impacting on other users.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 24.3.6108 (build 24.3.8975.762) UI 1.0.801/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline bob3160

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Re: Connecting to My Avast Account from Avast Free 18.2.2328
« Reply #1 on: March 05, 2018, 12:21:18 AM »
I've reported it on the developers channel. :)
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Offline DavidR

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Re: Connecting to My Avast Account from Avast Free 18.2.2328
« Reply #2 on: March 05, 2018, 01:23:58 AM »
Thanks Bob.

This bit is definitely a program issue rather than possibly my.avast.com
Prior to reinstalling I backed up my settings after installation and reboot, I restored the settings.

After another reboot, I found that the Global Exclusions weren't applied, but it would appear that other settings selected were applied.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 24.3.6108 (build 24.3.8975.762) UI 1.0.801/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security