Author Topic: EPS last update 27 Feb?  (Read 5675 times)

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Offline Jeffrey64

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EPS last update 27 Feb?
« on: March 02, 2018, 04:22:23 PM »
Eight sites using Endpoint Protection Suite, all report last update 27 Feb. Mirror log shows variations of this


02.03.2018   09:58:24.000   1520002704   (null)   while trying to get file 'jollyroger.vpx', error 0x20000011 has occured, try 10
02.03.2018   09:58:26.000   1520002706   (null)   tried 10 servers to get file 'jollyroger.vpx', but failed (0x20000011)
02.03.2018   09:58:26.000   1520002706   (null)   scr: downloading of file 'jollyroger.vpx' failed.
02.03.2018   09:58:26.000   1520002706   (null)   Error:The package is broken.
02.03.2018   09:58:26.000   1520002706   (null)   Sending stats 'http://v7.stats.avast.com/cgi-bin/iavs4stats.cgi': 00000000 204
02.03.2018   09:58:26.000   1520002706   (null)   Direct delete of file: C:\windows\TEMP\_av_mirrI.tm~a05072\onefile
02.03.2018   09:58:26.000   1520002706   (null)   Return code: 0x20000011 [The package is broken.]


Seems to be a problem at the source. Anyone else seeing this?


Offline agriffis

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Re: EPS last update 27 Feb?
« Reply #1 on: March 02, 2018, 10:32:17 PM »
Nope you aren't the only one. I noticed today that I kept failing on a deployment, (file not found) then I tried updating definitions and I'm getting "Unexpected unresolvable error in definitions update job" messages.

What's going on here?

Offline krahulec

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Re: EPS last update 27 Feb?
« Reply #2 on: March 03, 2018, 09:18:00 PM »
Yupee, at last I do not stay alone:

02.03.2018     15:49:19.000     1520002159     (null)     scr: Mirroring...
02.03.2018     15:49:19.000     1520002159     (null)     Server definition(s) loaded for 'main': 29 (maintenance:0)
02.03.2018     15:49:19.000     1520002159     (null)     SelectCurrent: selected server 'Download x4181316 AVAST5 Server' from 'main'
02.03.2018     15:49:19.000     1520002159     (null)     scr: Using server: http://x4181316.iavs5x.u.avast.com/iavs5x
02.03.2018     15:49:19.000     1520002159     (null)     HttpGetWinsock(http://x4181316.iavs5x.u.avast.com/iavs5x/servers.def)
02.03.2018     15:49:19.000     1520002159     (null)     GetFileWithRetry: servers.def downloaded .
02.03.2018     15:49:19.000     1520002159     (null)     servers.def not changed, 1473411386
02.03.2018     15:49:19.000     1520002159     (null)     Server definition(s) loaded for 'main': 29 (maintenance:0)
02.03.2018     15:49:19.000     1520002159     (null)     SelectCurrent: selected server 'Download x4263354 AVAST5 Server' from 'main'
02.03.2018     15:49:19.000     1520002159     (null)     scr: Using server: http://x4263354.iavs5x.u.avast.com/iavs5x
02.03.2018     15:49:19.000     1520002159     (null)     HttpGetWinsock(http://x4263354.iavs5x.u.avast.com/iavs5x/jollyroger.vpx)
02.03.2018     15:49:19.000     1520002159     (null)     GetFileWithRetry: jollyroger.vpx downloaded .
02.03.2018     15:49:19.000     1520002159     (null)     HttpGetWinsock(http://x4263354.iavs5x.u.avast.com/iavs5x/mirror.def)
02.03.2018     15:49:19.000     1520002159     (null)     GetFileWithRetry: mirror.def downloaded .
02.03.2018     15:49:19.000     1520002159     (null)     mirror.def not changed, 1519989723
02.03.2018     15:49:19.000     1520002159     (null)     scr: Setting product 'abp' files (710 of 715 set)
02.03.2018     15:49:20.000     1520002160     (null)     scr: jollyroger.vpx - size is different
02.03.2018     15:49:20.000     1520002160     (null)     scr: prod-abp.vpx - md5 is different
02.03.2018     15:49:22.000     1520002162     (null)     scr: Resetting existing files (reset 698 files, leaving 12 files).
02.03.2018     15:49:22.000     1520002162     (null)     Server definition(s) loaded for 'main': 29 (maintenance:0)
02.03.2018     15:49:22.000     1520002162     (null)     SelectCurrent: selected server 'Download t1123489 AVAST5 Server' from 'main'
02.03.2018     15:49:22.000     1520002162     (null)     scr: Using server: http://t1123489.iavs5x.u.avast.com/iavs5x
02.03.2018     15:49:22.000     1520002162     (null)     scr: mirroring 'abp'.
02.03.2018     15:49:22.000     1520002162     (null)     HttpGetWinsock(http://t1123489.iavs5x.u.avast.com/iavs5x/jollyroger.vpx)
02.03.2018     15:49:22.000     1520002162     (null)     GetFileWithRetry:incorrect size(C:\Program Files\AVAST Software\Enterprise Administration\Mirror\mirror\jollyroger.vpx), 217394!=208179
02.03.2018     15:49:22.000     1520002162     (null)     InvalidateCurrent: invalidated server 'Download t1123489 AVAST5 Server' from 'main'
02.03.2018     15:49:22.000     1520002162     (null)     SelectCurrent: selected server 'Download x0057466 AVAST5 Server' from 'main'
02.03.2018     15:49:22.000     1520002162     (null)     scr: Using server: http://x0057466.iavs5x.u.avast.com/iavs5x
02.03.2018     15:49:22.000     1520002162     (null)     while trying to get file 'jollyroger.vpx', error 0x20000011 has occured, try 1
02.03.2018     15:49:22.000     1520002162     (null)     HttpGetWinsock(http://x0057466.iavs5x.u.avast.com/iavs5x/jollyroger.vpx)
02.03.2018     15:49:22.000     1520002162     (null)     GetFileWithRetry:incorrect size(C:\Program Files\AVAST Software\Enterprise Administration\Mirror\mirror\jollyroger.vpx), 217394!=208179
02.03.2018     15:49:22.000     1520002162     (null)     InvalidateCurrent: invalidated server 'Download x0057466 AVAST5 Server' from 'main'
02.03.2018     15:49:22.000     1520002162     (null)     SelectCurrent: selected server 'Download z6646584 AVAST5 Server' from 'main'
02.03.2018     15:49:22.000     1520002162     (null)     scr: Using server: http://z6646584.iavs5x.u.avast.com/iavs5x
02.03.2018     15:49:22.000     1520002162     (null)     while trying to get file 'jollyroger.vpx', error 0x20000011 has occured, try 2
02.03.2018     15:49:24.000     1520002164     (null)     HttpGetWinsock(http://z6646584.iavs5x.u.avast.com/iavs5x/jollyroger.vpx)
02.03.2018     15:49:25.000     1520002165     (null)     GetFileWithRetry:incorrect size(C:\Program Files\AVAST Software\Enterprise Administration\Mirror\mirror\jollyroger.vpx), 217394!=208179
02.03.2018     15:49:25.000     1520002165     (null)     InvalidateCurrent: invalidated server 'Download z6646584 AVAST5 Server' from 'main'
02.03.2018     15:49:25.000     1520002165     (null)     SelectCurrent: selected server 'Download t1381029 AVAST5 Server' from 'main'
02.03.2018     15:49:25.000     1520002165     (null)     scr: Using server: http://t1381029.iavs5x.u.avast.com/iavs5x
02.03.2018     15:49:25.000     1520002165     (null)     while trying to get file 'jollyroger.vpx', error 0x20000011 has occured, try 3
02.03.2018     15:49:27.000     1520002167     (null)     HttpGetWinsock(http://t1381029.iavs5x.u.avast.com/iavs5x/jollyroger.vpx)
02.03.2018     15:49:27.000     1520002167     (null)     GetFileWithRetry:incorrect size(C:\Program Files\AVAST Software\Enterprise Administration\Mirror\mirror\jollyroger.vpx), 217394!=208179
02.03.2018     15:49:27.000     1520002167     (null)     InvalidateCurrent: invalidated server 'Download t1381029 AVAST5 Server' from 'main'
02.03.2018     15:49:27.000     1520002167     (null)     SelectCurrent: selected server 'Download w7186477 AVAST5 Server' from 'main'
02.03.2018     15:49:27.000     1520002167     (null)     scr: Using server: http://w7186477.iavs5x.u.avast.com/iavs5x
02.03.2018     15:49:27.000     1520002167     (null)     while trying to get file 'jollyroger.vpx', error 0x20000011 has occured, try 4
02.03.2018     15:49:29.000     1520002169     (null)     HttpGetWinsock(http://w7186477.iavs5x.u.avast.com/iavs5x/jollyroger.vpx)
02.03.2018     15:49:29.000     1520002169     (null)     GetFileWithRetry:incorrect size(C:\Program Files\AVAST Software\Enterprise Administration\Mirror\mirror\jollyroger.vpx), 217394!=208179
02.03.2018     15:49:29.000     1520002169     (null)     InvalidateCurrent: invalidated server 'Download w7186477 AVAST5 Server' from 'main'
02.03.2018     15:49:29.000     1520002169     (null)     SelectCurrent: selected server 'Download g0512802 AVAST5 Server' from 'main'
02.03.2018     15:49:29.000     1520002169     (null)     scr: Using server: http://g0512802.iavs5x.u.avast.com/iavs5x
02.03.2018     15:49:29.000     1520002169     (null)     while trying to get file 'jollyroger.vpx', error 0x20000011 has occured, try 5
02.03.2018     15:49:31.000     1520002171     (null)     HttpGetWinsock(http://g0512802.iavs5x.u.avast.com/iavs5x/jollyroger.vpx)
02.03.2018     15:49:36.000     1520002176     (null)     GetFileWithRetry:incorrect size(C:\Program Files\AVAST Software\Enterprise Administration\Mirror\mirror\jollyroger.vpx), 217394!=208179
02.03.2018     15:49:36.000     1520002176     (null)     InvalidateCurrent: invalidated server 'Download g0512802 AVAST5 Server' from 'main'
02.03.2018     15:49:36.000     1520002176     (null)     SelectCurrent: selected server 'Download y4533163 AVAST5 Server' from 'main'
02.03.2018     15:49:36.000     1520002176     (null)     scr: Using server: http://y4533163.iavs5x.u.avast.com/iavs5x
02.03.2018     15:49:36.000     1520002176     (null)     while trying to get file 'jollyroger.vpx', error 0x20000011 has occured, try 6
02.03.2018     15:49:38.000     1520002178     (null)     HttpGetWinsock(http://y4533163.iavs5x.u.avast.com/iavs5x/jollyroger.vpx)
02.03.2018     15:49:38.000     1520002178     (null)     GetFileWithRetry:incorrect size(C:\Program Files\AVAST Software\Enterprise Administration\Mirror\mirror\jollyroger.vpx), 217394!=208179
02.03.2018     15:49:38.000     1520002178     (null)     InvalidateCurrent: invalidated server 'Download y4533163 AVAST5 Server' from 'main'
02.03.2018     15:49:38.000     1520002178     (null)     SelectCurrent: selected server 'Download t5085699 AVAST5 Server' from 'main'
02.03.2018     15:49:38.000     1520002178     (null)     scr: Using server: http://t5085699.iavs5x.u.avast.com/iavs5x
02.03.2018     15:49:38.000     1520002178     (null)     while trying to get file 'jollyroger.vpx', error 0x20000011 has occured, try 7
02.03.2018     15:49:40.000     1520002180     (null)     HttpGetWinsock(http://t5085699.iavs5x.u.avast.com/iavs5x/jollyroger.vpx)
02.03.2018     15:49:41.000     1520002181     (null)     GetFileWithRetry:incorrect size(C:\Program Files\AVAST Software\Enterprise Administration\Mirror\mirror\jollyroger.vpx), 217394!=208179
02.03.2018     15:49:41.000     1520002181     (null)     InvalidateCurrent: invalidated server 'Download t5085699 AVAST5 Server' from 'main'
02.03.2018     15:49:41.000     1520002181     (null)     SelectCurrent: selected server 'Download j3038667 AVAST5 Server' from 'main'
02.03.2018     15:49:41.000     1520002181     (null)     scr: Using server: http://j3038667.iavs5x.u.avast.com/iavs5x
02.03.2018     15:49:41.000     1520002181     (null)     while trying to get file 'jollyroger.vpx', error 0x20000011 has occured, try 8
02.03.2018     15:49:43.000     1520002183     (null)     HttpGetWinsock(http://j3038667.iavs5x.u.avast.com/iavs5x/jollyroger.vpx)
02.03.2018     15:49:43.000     1520002183     (null)     GetFileWithRetry:incorrect size(C:\Program Files\AVAST Software\Enterprise Administration\Mirror\mirror\jollyroger.vpx), 217394!=208179
02.03.2018     15:49:43.000     1520002183     (null)     InvalidateCurrent: invalidated server 'Download j3038667 AVAST5 Server' from 'main'
02.03.2018     15:49:43.000     1520002183     (null)     SelectCurrent: selected server 'Download h0540049 AVAST5 Server' from 'main'
02.03.2018     15:49:43.000     1520002183     (null)     scr: Using server: http://h0540049.iavs5x.u.avast.com/iavs5x
02.03.2018     15:49:43.000     1520002183     (null)     while trying to get file 'jollyroger.vpx', error 0x20000011 has occured, try 9
02.03.2018     15:49:45.000     1520002185     (null)     HttpGetWinsock(http://h0540049.iavs5x.u.avast.com/iavs5x/jollyroger.vpx)
02.03.2018     15:49:45.000     1520002185     (null)     GetFileWithRetry:incorrect size(C:\Program Files\AVAST Software\Enterprise Administration\Mirror\mirror\jollyroger.vpx), 217394!=208179
02.03.2018     15:49:45.000     1520002185     (null)     InvalidateCurrent: invalidated server 'Download h0540049 AVAST5 Server' from 'main'
02.03.2018     15:49:45.000     1520002185     (null)     SelectCurrent: selected server 'Download s3970148 AVAST5 Server' from 'main'
02.03.2018     15:49:45.000     1520002185     (null)     scr: Using server: http://s3970148.iavs5x.u.avast.com/iavs5x
02.03.2018     15:49:45.000     1520002185     (null)     while trying to get file 'jollyroger.vpx', error 0x20000011 has occured, try 10
02.03.2018     15:49:47.000     1520002187     (null)     tried 10 servers to get file 'jollyroger.vpx', but failed (0x20000011)
02.03.2018     15:49:47.000     1520002187     (null)     scr: downloading of file 'jollyroger.vpx' failed.
02.03.2018     15:49:47.000     1520002187     (null)     Error:The package is broken.
02.03.2018     15:49:47.000     1520002187     (null)     Sending stats 'http://v7.stats.avast.com/cgi-bin/iavs4stats.cgi': 00000000 204
02.03.2018     15:49:47.000     1520002187     (null)     Direct delete of file: C:\Windows\TEMP\_av_mirrI.tm~a05856\onefile
02.03.2018     15:49:47.000     1520002187     (null)     Return code: 0x20000011 [The package is broken.]
02.03.2018     15:49:47.000     1520002187     (null)     Stopped: 02.03.2018, 15:49:47

Offline Asyn

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Re: EPS last update 27 Feb?
« Reply #3 on: March 03, 2018, 09:32:22 PM »
Hi, I forwarded it for you.
Win 8.1 [x64] - Avast PremSec 20.9.2433.Beta1 [UI.569] - CC 5.72 - EEK - FF ESR 78.4 [NS/AOS/uBO/PB] - TB 78.3.3 - SB/CP/SL/DU.B
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline misak

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Re: EPS last update 27 Feb?
« Reply #4 on: March 03, 2018, 11:17:19 PM »
We're facing an issue in the VPS Release process. ThreatLabs Operations and Release Engineering team are working on a fix. ETA for the final fix is Monday or sooner. Streaming updates are not affected.
« Last Edit: March 03, 2018, 11:25:12 PM by misak »

Offline krahulec

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Re: EPS last update 27 Feb?
« Reply #5 on: March 04, 2018, 11:14:12 AM »
... Streaming updates are not affected.

  Yes, but I am not sure, that PC which was not running whole week, will be able to download the every streaming updates after our last VPS version 180227-6!

  Therefore I have stopped the "avast! Enterprise Mirror HTTP Server" service. And managed avast! clients outside our intranet now can download new VPS from avast! servers (Selection see in the attached picture).

  The service "avast! Enterprise Administration Server" stays running - and I am able to control, which machines has already downloaded new VPS.

  And that is interesting - our AEA server cannot download any new VPS, but my NB with managed client (now without access to the AEA server)  has downloaded VPS 180304-0
« Last Edit: March 06, 2018, 11:30:23 AM by krahulec »

Offline Tyler05

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Re: EPS last update 27 Feb?
« Reply #6 on: March 06, 2018, 12:56:38 AM »
I have the same error. Last update 27Feb 9PM that I downloaded to local AEA mirror. I continue to get:

05.03.2018    15:48:36.000    1520228916    (null)    tried 10 servers to get file 'jollyroger.vpx', but failed (0x20000011)
05.03.2018    15:48:36.000    1520228916    (null)    scr: downloading of file 'jollyroger.vpx' failed.
05.03.2018    15:48:36.000    1520228916    (null)    Error:The package is broken.
05.03.2018    15:48:38.000    1520228918    (null)    Sending stats 'http://v7.stats.avast.com/cgi-bin/iavs4stats.cgi': 00000000 204
05.03.2018    15:48:38.000    1520228918    (null)    Direct delete of file: C:\Windows\TEMP\_av_mirrI.tm~a03404\onefile
05.03.2018    15:48:53.000    1520228933    (null)    Return code: 0x20000011 [The package is broken.]
05.03.2018    15:48:53.000    1520228933    (null)    Stopped: 05.03.2018, 15:48:53

Considering it is Monday PM (5Mar), I still don't see a fix per post by misak.

Any update?

Offline Jeffrey64

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Re: EPS last update 27 Feb?
« Reply #7 on: March 06, 2018, 06:23:29 AM »
still no resolution from Avast.

I have eight sites running EPS with AEA. One of those sites is updated, and its mirror log shows it is working correctly. The other seven are stuck on 180227.

I had a reply to the ticket I submitted - clear the mirror folder and replace mirror.def and servers.def. Did not fix the problem.

Has anyone heard anything further from Avast support?


Offline gmuller3

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Re: EPS last update 27 Feb?
« Reply #8 on: March 06, 2018, 09:49:22 AM »
Still the same issue this side as well.

Tried everything from all posts and google searches on the issue. Still tanks when downloading jollyroger.vpx . Had to turn mirror off and re direct client ends through proxy server to internet to get updates.

Any word yet from Avast??? Some guys sites will be sitting with week old defs by now!

Offline krahulec

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Re: EPS last update 27 Feb?
« Reply #9 on: March 06, 2018, 11:32:26 AM »
... redirect client ends through proxy server to internet to get updates.

Any word yet from Avast??? Some guys sites will be sitting with week old defs by now!

Still the same problem ... and the same solution

Offline Asyn

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Re: EPS last update 27 Feb?
« Reply #10 on: March 06, 2018, 11:41:17 AM »
I reported it to misak, let's see...
Win 8.1 [x64] - Avast PremSec 20.9.2433.Beta1 [UI.569] - CC 5.72 - EEK - FF ESR 78.4 [NS/AOS/uBO/PB] - TB 78.3.3 - SB/CP/SL/DU.B
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Avosec-UK

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Re: EPS last update 27 Feb?
« Reply #11 on: March 06, 2018, 01:02:07 PM »
Can someone try the following:

1. Open C:\Program Files\AVAST Software\Enterprise Administration\mirror\config\mirror.ini
2. Add vps_only=1 under the [mirror] INI section.
3. Run C:\Program Files\AVAST Software\Enterprise Administration\mirror\mirror.exe

In theory this should instruct the mirror to update VPS only, as opposed to Program+VPS and it should complete.

Note: If it works for you and the clients update, please make sure to remove it when Avast announce a fix. This option will prevent you from creating installation packages or deploy the software remotely.
« Last Edit: March 06, 2018, 02:00:06 PM by Avosec-UK »

Offline gmuller3

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  • Posts: 2
Re: EPS last update 27 Feb?
« Reply #12 on: March 06, 2018, 02:01:33 PM »
Thanks Avosec-UK  :D My mirror Pulled the VPS.

Will leave it like that till Avast have found a solution.

Offline whippy

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  • Posts: 1
Re: EPS last update 27 Feb?
« Reply #13 on: March 06, 2018, 02:07:00 PM »
Can someone try the following:

1. Open C:\Program Files\AVAST Software\Enterprise Administration\mirror\config\mirror.ini
2. Add vps_only=1 under the [mirror] INI section.
3. Run C:\Program Files\AVAST Software\Enterprise Administration\mirror\mirror.exe

In theory this should instruct the mirror to update VPS only, as opposed to Program+VPS and it should complete.

Note: If it works for you and the clients update, please make sure to remove it when Avast announce a fix. This option will prevent you from creating installation packages or deploy the software remotely.

We have a number of customers experiencing this issue, including ourselves.
This fix worked for me. Is there any update on a real fix so I can undo the patch?

Offline krahulec

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  • *
  • Posts: 6
Re: EPS last update 27 Feb?
« Reply #14 on: March 06, 2018, 03:06:48 PM »
Can someone try the following:

1. Open C:\Program Files\AVAST Software\Enterprise Administration\mirror\config\mirror.ini
2. Add vps_only=1 under the [mirror] INI section.
3. Run C:\Program Files\AVAST Software\Enterprise Administration\mirror\mirror.exe

In theory this should instruct the mirror to update VPS only, as opposed to Program+VPS and it should complete.

Note: If it works for you and the clients update, please make sure to remove it when Avast announce a fix. This option will prevent you from creating installation packages or deploy the software remotely.

Thanks, VPS is up to date. Still waiting for the final solution...