Hi RSVP,
we launched a new product for Mac last month - Avast Cleanup Pro. The mentioned popup is a promotion of the product to our free AV users. So far there is no way how to turn the popup off(we'll consider it). But we show it only once a month if there is something to clean on your computer (keeping your Mac clean will help to not trigger it
)
The new product cleans clutter from your Mac, of course. Log files, caches, trash etc. We plan to add more and more features in near future.
I understand that the it may seem confusing - a popup from nowhere. It has Avast logo but you are right that the call to action button might be improved e.g. "More details" instead of "Resolve". And Google doesn't know about it because ithe promotion was launched last week.
Thanks for sharing your experience with us!
Lukas
PS: Eddy+Pondus have provided a way how to complain about the phone support already...
I've begun seeing this message on numerous Macs running macOS 10.12. I've called Avast support and it took 45 minutes on the phone just to find out if this was actually coming from Avast. They first told me to call "Mac" and that my computer only had that much space left. I finally spoke to "MK" who said he was the "Technical Supervisor Avast for Mac and Windows OS" and he said he would get back to me with more information.
MK said that I can't turn off the message and that he thinks it is an ad but wasn't sure. He said I can't turn it of in Notifications or in the Avast Security for Mac application. I mentioned to him that it was poor business practice to put something like that in the software. The customer doesn't know if it actually comes from Avast other than the logo as there is no mention of this "feature" or functionality anywhere. It is impossible to know what will happen when you click on the only button named "Resolve" without clicking it. It appears as malware or a virus to those who have seen it pop up. There is also no mention of this error so far on Google searches.
I'm definitely not impressed.
