Author Topic: Mutiple issues with Avast Premium Security  (Read 3855 times)

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Offline anton6363

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Mutiple issues with Avast Premium Security
« on: January 22, 2020, 05:55:01 AM »
1) No internet connection after installation --- manual reboot
2) Installation cannot be completed - log is not available; it was empty --- manual reboot
3) Windows firewall was off; avast firewall was on; installation cannot be completed --- no internet connection --- manual reboot
4) was not abale to manage avast firewall since it was not ready; installation was still in progress --- no internet  ---  manual reboot
5) installation complete --- no internet connection ---- firewall managed by avast --- was not able to open avast premium security ---- uninstall initiated
6) uninstalled avast_premium_security -- reboot --- windows crash -- -- reboot --- restore
7) reboot successfull --- firewall restored to default --- internet connection is back....

Any thoughts? Should I try to install it again? Do you have any known bugs with the latest Ver?

Offline Asyn

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Re: Mutiple issues with Avast Premium Security
« Reply #1 on: January 22, 2020, 07:01:21 AM »
- Which Avast..? (Free/Pro/IS/Premium)
- Which version..?
- OS..? (32/64 Bit..? - which SP/Build..?)
- Other security related software installed..?
- Which AV(s) did you use before Avast..?
Win 8.1 [x64] - Avast PremSec 21.9.6675.IBC [UI.671] - EEK - Firefox ESR 78.15 [NS/uBO/PB] - TB 91.2
Avast-Tools: Secure Browser 94.0 - Cleanup 21.3 - SecureLine 5.13 - Driver Updater 21.3 - CCleaner 5.85
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline bob3160

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Re: Mutiple issues with Avast Premium Security
« Reply #2 on: January 22, 2020, 03:34:25 PM »
The following will help if you didn't properly remove a previously installed third party Antivirus program.
How to Successfully Install Avast -> http://goo.gl/VLXde
Free avast! Security Seminar: http://bit.ly/2N1eaR2  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 11 Pro v21H2 64bit, 16 Gig Ram, 1TB SSD, AvastOmni 21.6, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq

Offline anton6363

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Re: Mutiple issues with Avast Premium Security
« Reply #3 on: January 24, 2020, 05:18:04 PM »
The following will help if you didn't properly remove a previously installed third party Antivirus program.
How to Successfully Install Avast -> http://goo.gl/VLXde

Thanks for your advices. Just want to add a few things.
I don’t and I didn’t have any antivirus software. I was trying to use the latest release which I downloaded following the link after purchasing the license. It’s not a free version.

I do have issues with firewall and it’s a standard Win10 firewall. Avast is messing with it and the there is no internet connection when avast takes the control, I mean when it’s installed. Should I deactivate standard firewall somehow when I install Avast premium security ?

Offline bob3160

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Re: Mutiple issues with Avast Premium Security
« Reply #4 on: January 24, 2020, 05:25:12 PM »
The following will help if you didn't properly remove a previously installed third party Antivirus program.
How to Successfully Install Avast -> http://goo.gl/VLXde

Thanks for your advices. Just want to add a few things.
I don’t and I didn’t have any antivirus software. I was trying to use the latest release which I downloaded following the link after purchasing the license. It’s not a free version.

I do have issues with firewall and it’s a standard Win10 firewall. Avast is messing with it and the there is no internet connection when avast takes the control, I mean when it’s installed. Should I deactivate standard firewall somehow when I install Avast premium security ?
Set your firewall to Private not public.
Free avast! Security Seminar: http://bit.ly/2N1eaR2  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 11 Pro v21H2 64bit, 16 Gig Ram, 1TB SSD, AvastOmni 21.6, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq

Offline anton6363

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Re: Mutiple issues with Avast Premium Security
« Reply #5 on: January 25, 2020, 06:37:54 PM »
THX, resolved

Offline bob3160

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Re: Mutiple issues with Avast Premium Security
« Reply #6 on: January 25, 2020, 07:24:57 PM »
Free avast! Security Seminar: http://bit.ly/2N1eaR2  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 11 Pro v21H2 64bit, 16 Gig Ram, 1TB SSD, AvastOmni 21.6, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq

Offline anton6363

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Re: Mutiple issues with Avast Premium Security
« Reply #7 on: January 27, 2020, 03:41:03 AM »
Have no idea what’s going on with avast again. Avast firewall has bunch of rules in the log and I’m loosing internet connection. It’s floating... available and then not. There is no difference if the network is private or public. I’m going to do the refund and delete the software. It’s really strange because I have no issues on another lap top. I can send share the print screens if needed.. but it just doesn’t make sense 6h spent to install an official product and it doesn’t work.

Offline anton6363

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Re: Mutiple issues with Avast Premium Security
« Reply #8 on: February 18, 2020, 05:28:04 AM »
Have no idea what’s going on with avast again. Avast firewall has bunch of rules in the log and I’m loosing internet connection. It’s floating... available and then not. There is no difference if the network is private or public. I’m going to do the refund and delete the software. It’s really strange because I have no issues on another lap top. I can send share the print screens if needed.. but it just doesn’t make sense 6h spent to install an official product and it doesn’t work.

I believe I'm not alone with my firewall issues now... Do you know if a new version addressed all the issues?

Offline Asyn

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Re: Mutiple issues with Avast Premium Security
« Reply #9 on: February 18, 2020, 05:47:00 AM »
You could try the latest beta: https://forum.avast.com/index.php?board=15
Win 8.1 [x64] - Avast PremSec 21.9.6675.IBC [UI.671] - EEK - Firefox ESR 78.15 [NS/uBO/PB] - TB 91.2
Avast-Tools: Secure Browser 94.0 - Cleanup 21.3 - SecureLine 5.13 - Driver Updater 21.3 - CCleaner 5.85
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Mariana82

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Re: Mutiple issues with Avast Premium Security
« Reply #10 on: February 19, 2020, 06:40:05 PM »
Dobry den ,ako zrusim prebiehajucu platbu za predplatne za avast premium security? Pred par dnami som zrusila v maily obnovu predplatneho a avast mi aj tak stiahol peniaze z uctu.

Offline CraigB

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Re: Mutiple issues with Avast Premium Security
« Reply #11 on: February 19, 2020, 06:52:13 PM »
Dobry den ,ako zrusim prebiehajucu platbu za predplatne za avast premium security? Pred par dnami som zrusila v maily obnovu predplatneho a avast mi aj tak stiahol peniaze z uctu.
English please, or for your language see here https://forum.avast.com/index.php?board=30.0