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Author Topic: Avast false positive  (Read 1557 times)

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Avast false positive
« on: March 05, 2018, 04:23:30 PM »
Hi,

I've submitted a false positive report last week and I'd like to know if there is any way to know the ETA on it / speed up the process.

Several our users have indicated that avast is detecting our app as a malware.

For info: https://play.google.com/store/apps/details?id=com.transat.airtransat&hl=en

Thanks.
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Offline Asyn

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Re: Avast false positive
« Reply #1 on: March 06, 2018, 04:48:12 AM »
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W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

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Re: Avast false positive
« Reply #2 on: March 07, 2018, 09:54:03 PM »
Thanks for the update.

Is it possible to have a timeframe between submitting the ticket and our ticket being reviewed ?

Thanks.
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Offline Asyn

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Re: Avast false positive
« Reply #3 on: March 08, 2018, 04:53:36 AM »
You're welcome.
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W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Tereza V.

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Re: Avast false positive
« Reply #4 on: March 08, 2018, 09:33:31 PM »
Hi, the timeframe often differs, at the moment we have no tool to inform the users when their ticket is supposed to be processed, thanks for understanding.
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