I've had a license since 2009 ... I seem to be having trouble figuring out how to resolve issues with my existing Avast license (set to expire in July '18). As I mention in the thread below, I copied the activation code (XXXXXX-XXXXX-XXXXXX); downloaded a license but cannot figure out how to install the software on my new laptop. Other than a page offering to sell another license, there is no support information portrayed on the site.
The site does illustrate a cancellation for auto-renewal, so, if you can't provide the requested support, I will simply activate the McAfee license which was pre-loaded.