Author Topic: CANCEL AUTORENEWAL  (Read 2376 times)

0 Members and 1 Guest are viewing this topic.

Offline Ireri

  • Newbie
  • *
  • Posts: 1
CANCEL AUTORENEWAL
« on: March 08, 2018, 07:19:34 PM »
I'VE TRIED SEVERAL TIMES TO CANCEL MY AUTORENEWAL SUSCRIPTION, AND IT HAPPENS TO BE IMPOSSIBLE, IT KEEPS SAYING:

I CAN'T EVEN SEE MY ACCOUNT DETAILS.

IT  SAYS TO CANCEL, I HAVE TO FILL MY ORDER NUMBER AND PASSWORD. I ASK FOR MY PASSWORD AND IT NEVER SENDS IT TO MY EMAIL.

SO I CAN CANCEL IT.  :-\ :( >:(


Online bob3160

  • Avast Überevangelist
  • Probably Bot
  • *****
  • Posts: 41268
  • 59 Years of Happiness
    • bob3160 Protecting Yourself, Your Computer and, Your Identity
Re: CANCEL AUTORENEWAL
« Reply #1 on: March 08, 2018, 07:23:06 PM »
Free avast! Security Seminar: https://goo.gl/kh3cqR  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 10 Pro v1903 64bit, 8 Gig Ram, AvastFree 19.6.xxxx, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq

Offline moroni

  • Avast team
  • Poster
  • *
  • Posts: 634
Re: CANCEL AUTORENEWAL
« Reply #2 on: March 09, 2018, 01:03:58 PM »
Hi Ireri,

Sorry about that, I just cancelled your autorenewal.

Offline mr-darkness

  • Newbie
  • *
  • Posts: 1
Re: CANCEL AUTORENEWAL
« Reply #3 on: June 20, 2018, 04:26:54 PM »
Hi Ireri,

Sorry about that, I just cancelled your autorenewal.


moroni can you cancel my auto renew as well i am not sure if i was able to do it
« Last Edit: June 20, 2018, 04:28:53 PM by mr-darkness »

Online bob3160

  • Avast Überevangelist
  • Probably Bot
  • *****
  • Posts: 41268
  • 59 Years of Happiness
    • bob3160 Protecting Yourself, Your Computer and, Your Identity
Re: CANCEL AUTORENEWAL
« Reply #4 on: June 20, 2018, 04:48:07 PM »
Hi Ireri,

Sorry about that, I just cancelled your autorenewal.


moroni can you cancel my auto renew as well i am not sure if i was able to do it
moroni or any other person at Avast isn't a mind reader.
Contact customer support and send your request.
https://support.avast.com/support/tickets/new?form=1
Free avast! Security Seminar: https://goo.gl/kh3cqR  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 10 Pro v1903 64bit, 8 Gig Ram, AvastFree 19.6.xxxx, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq

Offline nerinem25

  • Newbie
  • *
  • Posts: 4
Re: CANCEL AUTORENEWAL
« Reply #5 on: August 16, 2018, 12:02:31 PM »
I have the same problem here,can not cancel auto renewal,can you please help me?or just cancel it for me.

thank you

Offline Asyn

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 60327
    • >>>  Avast Forum - Deutschsprachiger Bereich  <<<
Re: CANCEL AUTORENEWAL
« Reply #6 on: August 16, 2018, 12:09:15 PM »
-> https://support.avast.com/article/24/ (Orders/Renewals/Refunds)
Windows 8.1 [x64] - Avast PremSec 19.7.2388.BC - CC 5.61 - EEK - Firefox ESR 60.8 [NS/AOS/uBO] - TB 60.8 [EM] - ACP/ASB/ASL.BC
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline nerinem25

  • Newbie
  • *
  • Posts: 4
Re: CANCEL AUTORENEWAL
« Reply #7 on: August 16, 2018, 11:26:03 PM »
avast!
Forgotten your order ID?
Please enter your email address and the last 5 digits of your credit card used in your Avast order to search for your Order ID.
Your email addres:

 
Last 4 digits of your credit card.


after entering e-mail and 4 digits of credit card ,i get this







Order Search ResultsInvalid information<< Back
i dont know what else to do?

Offline Asyn

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 60327
    • >>>  Avast Forum - Deutschsprachiger Bereich  <<<
Re: CANCEL AUTORENEWAL
« Reply #8 on: August 17, 2018, 06:42:50 AM »
Windows 8.1 [x64] - Avast PremSec 19.7.2388.BC - CC 5.61 - EEK - Firefox ESR 60.8 [NS/AOS/uBO] - TB 60.8 [EM] - ACP/ASB/ASL.BC
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline nerinem25

  • Newbie
  • *
  • Posts: 4
Re: CANCEL AUTORENEWAL
« Reply #9 on: August 17, 2018, 11:06:08 AM »
i tried everything -technical support asking for Order ID , i dont have it,because i delleted it 2 years ago.So i can not contact them without  order ID.what i have is Avast account,e-mail of mine  and Activation Code,would this some how could help to cancel auto-renewal?

Offline Asyn

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 60327
    • >>>  Avast Forum - Deutschsprachiger Bereich  <<<
Re: CANCEL AUTORENEWAL
« Reply #10 on: August 17, 2018, 11:12:46 AM »
i tried everything -technical support asking for Order ID , i dont have it,because i delleted it 2 years ago.So i can not contact them without  order ID.what i have is Avast account,e-mail of mine  and Activation Code,would this some how could help to cancel auto-renewal?
Just use 00000000 and explain it in your request.
Windows 8.1 [x64] - Avast PremSec 19.7.2388.BC - CC 5.61 - EEK - Firefox ESR 60.8 [NS/AOS/uBO] - TB 60.8 [EM] - ACP/ASB/ASL.BC
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline nerinem25

  • Newbie
  • *
  • Posts: 4
Re: CANCEL AUTORENEWAL
« Reply #11 on: August 17, 2018, 06:22:47 PM »
Thank you sir for your help!

Offline Asyn

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 60327
    • >>>  Avast Forum - Deutschsprachiger Bereich  <<<
Re: CANCEL AUTORENEWAL
« Reply #12 on: August 17, 2018, 07:08:11 PM »
You're welcome.
Windows 8.1 [x64] - Avast PremSec 19.7.2388.BC - CC 5.61 - EEK - Firefox ESR 60.8 [NS/AOS/uBO] - TB 60.8 [EM] - ACP/ASB/ASL.BC
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline atulcanberra

  • Newbie
  • *
  • Posts: 5
Re: CANCEL AUTORENEWAL
« Reply #13 on: July 16, 2019, 02:25:55 PM »
Hi Asyn,
Subject : Avast internet security cancel auto renewal after 60 days trial.

I have the same problem that I cannot cancel the auto renewal. I am not sure if this thread will be answered or not but the cancellation process seems very cumbersome. To get the order ID it says on top that you need 5 digits of credit card but below the email address it says enter 4 digits. This has been a problem since long as I see in other threads? I am little frustrated and it seems its done intentionally. Subscription was not hard but cancelling is way to hard.

I also tried cancelling the subscription last week from the Avast application on laptop then going into Manage account which takes me to https://subscriptions.avast.com/ . The subscription status changed to "Expiring" but today again a pop up was displayed saying my renewal will take place and I do not have to do anything.

Can you please help cancel this renewal. How can I contact help or support?
Note: The support webpage takes me to forums.

Thank you in advance

16th July 2019 10:25PM

Online bob3160

  • Avast Überevangelist
  • Probably Bot
  • *****
  • Posts: 41268
  • 59 Years of Happiness
    • bob3160 Protecting Yourself, Your Computer and, Your Identity
Re: CANCEL AUTORENEWAL
« Reply #14 on: July 16, 2019, 02:54:51 PM »
@ atulcanberra,
See reply #8 and 10 if needed.
Free avast! Security Seminar: https://goo.gl/kh3cqR  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 10 Pro v1903 64bit, 8 Gig Ram, AvastFree 19.6.xxxx, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq