Author Topic: virus chest does not work properly  (Read 1334 times)

0 Members and 1 Guest are viewing this topic.

Offline Dave2018

  • Newbie
  • *
  • Posts: 5
virus chest does not work properly
« on: March 08, 2018, 07:37:57 PM »
Hey

I did a boot time scan today. the scan found some files and moved them to the virus chest. Now I can't recover the files.

Besides, there's a virus in there that I can't delete.

How can I get some files back and delete the Virus?

Offline Asyn

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 72213
    • >>>  Avast Forum - Deutschsprachiger Bereich  <<<
Re: virus chest does not work properly
« Reply #1 on: March 09, 2018, 05:41:09 AM »
Win 8.1 [x64] - Avast PremSec 21.9.6660.IBC [UI.670] - EEK - Firefox ESR 78.15 [NS/uBO/PB] - TB 91.2
Avast-Tools: Secure Browser 94.0 - Cleanup 21.3 - SecureLine 5.13 - Driver Updater 21.3 - CCleaner 5.85
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Dave2018

  • Newbie
  • *
  • Posts: 5
Re: virus chest does not work properly
« Reply #2 on: March 09, 2018, 11:11:44 PM »
Using the Virus Chest: https://support.avast.com/article/21/

... I know how to use the virus chest, but whenever I click restore it says "Whops, error occurred. This file can' t be restored."

and if I try to delete the virus, nothing happens. But everything else can be deleted but not restored.

Offline Asyn

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 72213
    • >>>  Avast Forum - Deutschsprachiger Bereich  <<<
Re: virus chest does not work properly
« Reply #3 on: March 10, 2018, 03:57:32 AM »
You could try the latest beta: https://forum.avast.com/index.php?board=15
Win 8.1 [x64] - Avast PremSec 21.9.6660.IBC [UI.670] - EEK - Firefox ESR 78.15 [NS/uBO/PB] - TB 91.2
Avast-Tools: Secure Browser 94.0 - Cleanup 21.3 - SecureLine 5.13 - Driver Updater 21.3 - CCleaner 5.85
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Dave2018

  • Newbie
  • *
  • Posts: 5
Re: virus chest does not work properly
« Reply #4 on: March 10, 2018, 05:51:19 AM »

Offline Asyn

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 72213
    • >>>  Avast Forum - Deutschsprachiger Bereich  <<<
Re: virus chest does not work properly
« Reply #5 on: March 10, 2018, 05:57:13 AM »
- Which Avast..? (Free/Pro/IS/Premier)
- OS..? (32/64 Bit..? - which SP/Build..?)
- Other security related software installed..?
- Which AV(s) did you use before Avast..?
Win 8.1 [x64] - Avast PremSec 21.9.6660.IBC [UI.670] - EEK - Firefox ESR 78.15 [NS/uBO/PB] - TB 91.2
Avast-Tools: Secure Browser 94.0 - Cleanup 21.3 - SecureLine 5.13 - Driver Updater 21.3 - CCleaner 5.85
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline igor

  • Avast team
  • Serious Graphoman
  • *
  • Posts: 11805
    • AVAST Software
Re: virus chest does not work properly
« Reply #6 on: March 10, 2018, 09:09:36 AM »
What is the full file name you are trying to restore?

Offline Dave2018

  • Newbie
  • *
  • Posts: 5
Re: virus chest does not work properly
« Reply #7 on: March 10, 2018, 10:42:21 AM »
- Which Avast..? (Free/Pro/IS/Premier)
- OS..? (32/64 Bit..? - which SP/Build..?)
- Other security related software installed..?
- Which AV(s) did you use before Avast..?

Avast IS
Windows 10 Pro 64Bit 1709 Build 16299.248
No
None

What is the full file name you are trying to restore?

these are all .exe files
it says on all files "Win32:Malware-gen"
Only on the Virus "IDP.Generic"
« Last Edit: March 10, 2018, 10:45:52 AM by Dave2018 »

Offline Asyn

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 72213
    • >>>  Avast Forum - Deutschsprachiger Bereich  <<<
Re: virus chest does not work properly
« Reply #8 on: March 10, 2018, 10:57:34 AM »
OK, as Igor joined the topic wait for his advice.
Win 8.1 [x64] - Avast PremSec 21.9.6660.IBC [UI.670] - EEK - Firefox ESR 78.15 [NS/uBO/PB] - TB 91.2
Avast-Tools: Secure Browser 94.0 - Cleanup 21.3 - SecureLine 5.13 - Driver Updater 21.3 - CCleaner 5.85
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Dave2018

  • Newbie
  • *
  • Posts: 5
Re: virus chest does not work properly
« Reply #9 on: March 10, 2018, 11:01:29 AM »
Oh man, Avast didn't put the files in the chest virus at all.  :o
Avast copied the files into the virus chest hahaha
I can't recover it because there's the file already.

Offline DavidR

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 85757
  • No support PMs thanks
Re: virus chest does not work properly
« Reply #10 on: March 10, 2018, 11:29:58 AM »
Just some general advice on files in the virus chest, 'there is no rush to delete files in the virus chest,' a protected area where the file/s can do no harm. 

The files in the virus chest are encrypted and the file name is changed, so viewing the virus chest location in Windows Explorer you can't see the original file name. If you open the virus chest in Avast it shows the full file name and original location.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 21.8.2487 (build 21.8.6586.693) UI 1.0.666/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security