Avast connection problem from Web

[thrasyvoulos]

I have installed Avast mobile security at a Samsung S6, I have connected to my web account, the phone is seen on screen, but when i send a command (eg retrieve calls) it says "command could not have been delivered"

What could be the problem?

[Tereza V.]

Hi, please try to reconnect your device:
- open the app → tap on Menu → Avast Account → Disconnect → Sign out
- select exactly the same method for login you use on my.avast.com (with Google, Facebook, or E-mail)
- follow on-screen instructions to link the app to your My Avast Account again

[REDACTED]

I did. I also logged from a different account (the one I write now)

When I log it does say that the last communication is "1 minute ago" but after that it seems that it stops communicating.

I have also install it in another phone at works fine.

[Tereza V.]

Ok then, you can try to add the app to the "Unmonitored apps" list in Device Maintenance - so that nothing kills it in the background.

- go to your device´s settings
- tap on "Device Maintenance"
- select "Battery"
- at the bottom tap on "Unmonitored apps"
- add the app to the list

[gunjankumardotcom]

Above all solutions not working for me, Please help?

[Asyn]

Above all solutions not working for me, Please help?

Provide some details... (Device, Android version, AMS version, etc.)