Author Topic: Auto Renewal Cancellation Failed?!?!  (Read 548 times)

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Offline bobg411

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Auto Renewal Cancellation Failed?!?!
« on: March 11, 2018, 05:57:01 AM »
Hi, like others on his forum I signed up for the 60 day free trial which expires on March 13th. Today I attempted to CANCEL Auto Renewal by clicking on the link in my Avast Account but all it did was give me a spinning circle, indicating something was happening, then I got a black screen with an error message that suggested I Logout and Login again. I shut the error message window which then showed my account with the still spinning circle. So I Logged Out and Logged In to my account which still showed an active licence that was set to auto renew BUT this time I have NO link to choose to CANCEL AUTO RENEWAL??? Can you please ensure that this renewal does not go ahead. Up to now I have been very impressed with your products but it appears your cancellation process needs a lot of work. Please confirm that this subscription has been cancelled and no attempt will be made to charge my credit card. Thanks, BOB

Offline Asyn

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Re: Auto Renewal Cancellation Failed?!?!
« Reply #1 on: March 11, 2018, 02:29:07 PM »
-> https://support.avast.com/article/24/ (Orders and Renewals)
Win 8.1 [x64] - Avast Premier 18.5.2341.Beta2 - CC 5.43 - MCS - EEK - FF ESR 52.8.1 [NS/uBO/AOS] - TB 52.8 [EM] - CP/ASB/ASL.BC
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523

Offline adi_lady

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Re: Auto Renewal Cancellation Failed?!?!
« Reply #2 on: March 12, 2018, 08:00:48 PM »
I've had this problem too. I've tried looking at the support options, but I signed up via my Avast installation, not through any of those companies (I've never even heard of them). I really want to cancel my auto renew, but now I don't even get the option to cancel via on the My Licenses section either! Surely there is a legal requirement to enable cancellation?!

Offline bob3160

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Re: Auto Renewal Cancellation Failed?!?!
« Reply #3 on: March 12, 2018, 10:18:06 PM »
I've had this problem too. I've tried looking at the support options, but I signed up via my Avast installation, not through any of those companies (I've never even heard of them). I really want to cancel my auto renew, but now I don't even get the option to cancel via on the My Licenses section either! Surely there is a legal requirement to enable cancellation?!
Have you tried it through your my.avast.com account ???
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Offline Stellarman

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Re: Auto Renewal Cancellation Failed?!?!
« Reply #4 on: March 13, 2018, 10:17:30 AM »
Hi bobg411 and adi_lady,

could you please send me your email (the one you used for purchase/trial registration) so I can check the status of auto-renewal and cancel it if it is still on?
I would also recommend you to send it via PM to keep it private (or use this link to go to the PM directly: https://forum.avast.com/index.php?action=pm;sa=send;u=1245076).

Thank you!

Offline bob3160

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Re: Auto Renewal Cancellation Failed?!?!
« Reply #5 on: March 13, 2018, 01:57:36 PM »
Hi bobg411 and adi_lady,

could you please send me your email (the one you used for purchase/trial registration) so I can check the status of auto-renewal and cancel it if it is still on?
I would also recommend you to send it via PM to keep it private (or use this link to go to the PM directly: https://forum.avast.com/index.php?action=pm;sa=send;u=1245076).

Thank you!
@Stellarma,
You can't attach anything via PM. The user would need to upload it to another upload site like Google Drive etc
and then attach a link in the PM for you to download it.
Free avast! Security Seminar: http://www.authorstream.com/Presentation/bob3160-1425909-protecting-yourself/    -  Important: http://www.organdonor.gov/ -- My Blog: http://bob3160.blogspot.com/ - Win 10 Pro v1803 64bit, 8 Gig Ram, AvastFree 18.4.2338, WinPatrol, Unchecky How to Successfully Install Avast http://goo.gl/VLXde

Offline Asyn

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Re: Auto Renewal Cancellation Failed?!?!
« Reply #6 on: March 14, 2018, 05:50:48 AM »
Hi bobg411 and adi_lady,

could you please send me your email (the one you used for purchase/trial registration) so I can check the status of auto-renewal and cancel it if it is still on?
I would also recommend you to send it via PM to keep it private (or use this link to go to the PM directly: https://forum.avast.com/index.php?action=pm;sa=send;u=1245076).

Thank you!
@Stellarma,
You can't attach anything via PM. The user would need to upload it to another upload site like Google Drive etc
and then attach a link in the PM for you to download it.
Hi Bob, sending the email via PM should work. ;)
Win 8.1 [x64] - Avast Premier 18.5.2341.Beta2 - CC 5.43 - MCS - EEK - FF ESR 52.8.1 [NS/uBO/AOS] - TB 52.8 [EM] - CP/ASB/ASL.BC
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523

Offline bob3160

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Re: Auto Renewal Cancellation Failed?!?!
« Reply #7 on: March 14, 2018, 06:28:36 PM »
If we're taking about a copy and paste of the email address, sure.
As I stated you can't attach anything.
Free avast! Security Seminar: http://www.authorstream.com/Presentation/bob3160-1425909-protecting-yourself/    -  Important: http://www.organdonor.gov/ -- My Blog: http://bob3160.blogspot.com/ - Win 10 Pro v1803 64bit, 8 Gig Ram, AvastFree 18.4.2338, WinPatrol, Unchecky How to Successfully Install Avast http://goo.gl/VLXde