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Author Topic: Avast Software Updater is not working using W8.1 64bit  (Read 9714 times)

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Offline SpeedyPC

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Avast Software Updater is not working using W8.1 64bit
« on: March 13, 2018, 04:16:08 AM »
G'day Avast,

My Avast Internet Security v18.2.2328 software updater is not working see image below, I've done a repair nothing has been resolved and I did a complete re-installed and I'm still having the same issue.

I'm not 100% if this is a bug issue might be related to W8.1 64bit platform, I've been away from Avast forum for a long time and I forget how to upload a file to FTP for Avast to review whether there is an error issue. I forget what Avast tool software to create a special file before uploading to FTP.

Thank you, I'll get back to you asap I need to get ready for Lodge.

« Last Edit: March 13, 2018, 04:20:41 AM by SpeedyPC »
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Offline Asyn

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Re: Avast Software Updater is not working using W8.1 64bit
« Reply #1 on: March 13, 2018, 05:47:54 AM »
Quote from: SpeedyPC on March 13, 2018, 04:16:08 AM
I'm not 100% if this is a bug issue might be related to W8.1 64bit platform...
Hi Speedy, SU works for me.
Try to reset the SU database.
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W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline SpeedyPC

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Re: Avast Software Updater is not working using W8.1 64bit
« Reply #2 on: March 13, 2018, 06:12:03 AM »
Quote from: Asyn on March 13, 2018, 05:47:54 AM
Quote from: SpeedyPC on March 13, 2018, 04:16:08 AM
I'm not 100% if this is a bug issue might be related to W8.1 64bit platform...
Hi Speedy, SU works for me.
Try to reset the SU database.

G'day Asyn, I just about to leave house. How do I reset the reset the SU database? I cannot find this in the Avast settings would you please provide details, and when I get home tonight from Lodge I'll see if I can resolve this issue before I go to bed tonight.

Thank you Asyn ;)
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Offline Asyn

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Re: Avast Software Updater is not working using W8.1 64bit
« Reply #3 on: March 13, 2018, 06:47:23 AM »
Avast GUI -> Settings -> Components -> SU -> Reset option is on the bottom
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W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline SpeedyPC

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Re: Avast Software Updater is not working using W8.1 64bit
« Reply #4 on: March 13, 2018, 02:07:05 PM »
Quote from: Asyn on March 13, 2018, 06:47:23 AM
Avast GUI -> Settings -> Components -> SU -> Reset option is on the bottom

There is no reset option, only Install & Uninstall Components see image below.

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Offline bob3160

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Re: Avast Software Updater is not working using W8.1 64bit
« Reply #5 on: March 13, 2018, 05:23:05 PM »
Click on Customize
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Offline SpeedyPC

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Re: Avast Software Updater is not working using W8.1 64bit
« Reply #6 on: March 14, 2018, 01:24:27 AM »
Quote from: bob3160 on March 13, 2018, 05:23:05 PM
Click on Customize


Won't let me click on to customizing because the texts are grey out, doesn't give me the option of the screenshot you've post Bob
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Offline Asyn

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Re: Avast Software Updater is not working using W8.1 64bit
« Reply #7 on: March 14, 2018, 05:20:15 AM »
Try to uninstall/reinstall the SU component. (Reboot in between)
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W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline SpeedyPC

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Re: Avast Software Updater is not working using W8.1 64bit
« Reply #8 on: March 14, 2018, 06:39:09 AM »
Quote from: Asyn on March 14, 2018, 05:20:15 AM
Try to uninstall/reinstall the SU component. (Reboot in between)

Nope, it didn't work at all same issue, I need to create a file for Avast to uploaded to FTP for them to investigate. Could you please set a red flag for Avast to have this issue resolved.
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Offline Asyn

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Re: Avast Software Updater is not working using W8.1 64bit
« Reply #9 on: March 14, 2018, 06:44:49 AM »
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W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
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Offline SpeedyPC

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Re: Avast Software Updater is not working using W8.1 64bit
« Reply #10 on: March 14, 2018, 06:59:01 AM »
Thanks, doing this now.
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Offline Asyn

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Re: Avast Software Updater is not working using W8.1 64bit
« Reply #11 on: March 14, 2018, 07:06:49 AM »
You're welcome.
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W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
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Offline SpeedyPC

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Re: Avast Software Updater is not working using W8.1 64bit
« Reply #12 on: March 14, 2018, 12:21:39 PM »
My Avast Support Ticket:- 9OW0D

Zip File: 20180314_0553_9OW0D_1618307683.zip

Please let me know if you need a full dump file.
« Last Edit: March 14, 2018, 12:24:41 PM by SpeedyPC »
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Offline SpeedyPC

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Re: Avast Software Updater is not working using W8.1 64bit
« Reply #13 on: March 15, 2018, 02:13:40 AM »
Asyn do you have a rough idea how long does Avast take to reply my support ticket??
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Offline Asyn

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Re: Avast Software Updater is not working using W8.1 64bit
« Reply #14 on: March 15, 2018, 05:09:23 AM »
Quote from: SpeedyPC on March 15, 2018, 02:13:40 AM
Asyn do you have a rough idea how long does Avast take to reply my support ticket??
Hi Speedy, it can take a few (business) days to get a reply.
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W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0
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