Author Topic: Avast Software Updater is not working using W8.1 64bit  (Read 9925 times)

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Offline SpeedyPC

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Avast Software Updater is not working using W8.1 64bit
« on: March 13, 2018, 04:16:08 AM »
G'day Avast,

My Avast Internet Security v18.2.2328 software updater is not working see image below, I've done a repair nothing has been resolved and I did a complete re-installed and I'm still having the same issue.

I'm not 100% if this is a bug issue might be related to W8.1 64bit platform, I've been away from Avast forum for a long time and I forget how to upload a file to FTP for Avast to review whether there is an error issue. I forget what Avast tool software to create a special file before uploading to FTP.

Thank you, I'll get back to you asap I need to get ready for Lodge.

« Last Edit: March 13, 2018, 04:20:41 AM by SpeedyPC »
Gigabyte 670 LGA1200 Full ATX MB | Intel Core i9-13900 CPU/LGA 1700 | GeForce Nvidia RTX-4070/12GB | 32GB DDR4 | 2 x 1TB Samsung SSD | W11 Home 64bit | Avast Premium v24.3.6108 | Avast SecureLine VPN | Avast Secure Browser | Avast Driver Updater | Avast BreachGuard | Firefox 64bit | MalwareBytes Premium | Adguard Premium | CCleaner Portable | Macrium Reflect | 7-Zip

Offline Asyn

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Re: Avast Software Updater is not working using W8.1 64bit
« Reply #1 on: March 13, 2018, 05:47:54 AM »
I'm not 100% if this is a bug issue might be related to W8.1 64bit platform...
Hi Speedy, SU works for me.
Try to reset the SU database.
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline SpeedyPC

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Re: Avast Software Updater is not working using W8.1 64bit
« Reply #2 on: March 13, 2018, 06:12:03 AM »
I'm not 100% if this is a bug issue might be related to W8.1 64bit platform...
Hi Speedy, SU works for me.
Try to reset the SU database.

G'day Asyn, I just about to leave house. How do I reset the reset the SU database? I cannot find this in the Avast settings would you please provide details, and when I get home tonight from Lodge I'll see if I can resolve this issue before I go to bed tonight.

Thank you Asyn ;)
Gigabyte 670 LGA1200 Full ATX MB | Intel Core i9-13900 CPU/LGA 1700 | GeForce Nvidia RTX-4070/12GB | 32GB DDR4 | 2 x 1TB Samsung SSD | W11 Home 64bit | Avast Premium v24.3.6108 | Avast SecureLine VPN | Avast Secure Browser | Avast Driver Updater | Avast BreachGuard | Firefox 64bit | MalwareBytes Premium | Adguard Premium | CCleaner Portable | Macrium Reflect | 7-Zip

Offline Asyn

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Re: Avast Software Updater is not working using W8.1 64bit
« Reply #3 on: March 13, 2018, 06:47:23 AM »
Avast GUI -> Settings -> Components -> SU -> Reset option is on the bottom
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline SpeedyPC

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Re: Avast Software Updater is not working using W8.1 64bit
« Reply #4 on: March 13, 2018, 02:07:05 PM »
Avast GUI -> Settings -> Components -> SU -> Reset option is on the bottom

There is no reset option, only Install & Uninstall Components see image below.

Gigabyte 670 LGA1200 Full ATX MB | Intel Core i9-13900 CPU/LGA 1700 | GeForce Nvidia RTX-4070/12GB | 32GB DDR4 | 2 x 1TB Samsung SSD | W11 Home 64bit | Avast Premium v24.3.6108 | Avast SecureLine VPN | Avast Secure Browser | Avast Driver Updater | Avast BreachGuard | Firefox 64bit | MalwareBytes Premium | Adguard Premium | CCleaner Portable | Macrium Reflect | 7-Zip

Offline bob3160

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Re: Avast Software Updater is not working using W8.1 64bit
« Reply #5 on: March 13, 2018, 05:23:05 PM »
Click on Customize
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Offline SpeedyPC

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Re: Avast Software Updater is not working using W8.1 64bit
« Reply #6 on: March 14, 2018, 01:24:27 AM »
Click on Customize


Won't let me click on to customizing because the texts are grey out, doesn't give me the option of the screenshot you've post Bob
Gigabyte 670 LGA1200 Full ATX MB | Intel Core i9-13900 CPU/LGA 1700 | GeForce Nvidia RTX-4070/12GB | 32GB DDR4 | 2 x 1TB Samsung SSD | W11 Home 64bit | Avast Premium v24.3.6108 | Avast SecureLine VPN | Avast Secure Browser | Avast Driver Updater | Avast BreachGuard | Firefox 64bit | MalwareBytes Premium | Adguard Premium | CCleaner Portable | Macrium Reflect | 7-Zip

Offline Asyn

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Re: Avast Software Updater is not working using W8.1 64bit
« Reply #7 on: March 14, 2018, 05:20:15 AM »
Try to uninstall/reinstall the SU component. (Reboot in between)
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline SpeedyPC

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Re: Avast Software Updater is not working using W8.1 64bit
« Reply #8 on: March 14, 2018, 06:39:09 AM »
Try to uninstall/reinstall the SU component. (Reboot in between)

Nope, it didn't work at all same issue, I need to create a file for Avast to uploaded to FTP for them to investigate. Could you please set a red flag for Avast to have this issue resolved.
Gigabyte 670 LGA1200 Full ATX MB | Intel Core i9-13900 CPU/LGA 1700 | GeForce Nvidia RTX-4070/12GB | 32GB DDR4 | 2 x 1TB Samsung SSD | W11 Home 64bit | Avast Premium v24.3.6108 | Avast SecureLine VPN | Avast Secure Browser | Avast Driver Updater | Avast BreachGuard | Firefox 64bit | MalwareBytes Premium | Adguard Premium | CCleaner Portable | Macrium Reflect | 7-Zip

Offline Asyn

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Re: Avast Software Updater is not working using W8.1 64bit
« Reply #9 on: March 14, 2018, 06:44:49 AM »
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline SpeedyPC

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Re: Avast Software Updater is not working using W8.1 64bit
« Reply #10 on: March 14, 2018, 06:59:01 AM »
Thanks, doing this now.
Gigabyte 670 LGA1200 Full ATX MB | Intel Core i9-13900 CPU/LGA 1700 | GeForce Nvidia RTX-4070/12GB | 32GB DDR4 | 2 x 1TB Samsung SSD | W11 Home 64bit | Avast Premium v24.3.6108 | Avast SecureLine VPN | Avast Secure Browser | Avast Driver Updater | Avast BreachGuard | Firefox 64bit | MalwareBytes Premium | Adguard Premium | CCleaner Portable | Macrium Reflect | 7-Zip

Offline Asyn

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Re: Avast Software Updater is not working using W8.1 64bit
« Reply #11 on: March 14, 2018, 07:06:49 AM »
You're welcome.
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline SpeedyPC

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Re: Avast Software Updater is not working using W8.1 64bit
« Reply #12 on: March 14, 2018, 12:21:39 PM »
My Avast Support Ticket:- 9OW0D

Zip File: 20180314_0553_9OW0D_1618307683.zip

Please let me know if you need a full dump file.
« Last Edit: March 14, 2018, 12:24:41 PM by SpeedyPC »
Gigabyte 670 LGA1200 Full ATX MB | Intel Core i9-13900 CPU/LGA 1700 | GeForce Nvidia RTX-4070/12GB | 32GB DDR4 | 2 x 1TB Samsung SSD | W11 Home 64bit | Avast Premium v24.3.6108 | Avast SecureLine VPN | Avast Secure Browser | Avast Driver Updater | Avast BreachGuard | Firefox 64bit | MalwareBytes Premium | Adguard Premium | CCleaner Portable | Macrium Reflect | 7-Zip

Offline SpeedyPC

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Re: Avast Software Updater is not working using W8.1 64bit
« Reply #13 on: March 15, 2018, 02:13:40 AM »
Asyn do you have a rough idea how long does Avast take to reply my support ticket??
Gigabyte 670 LGA1200 Full ATX MB | Intel Core i9-13900 CPU/LGA 1700 | GeForce Nvidia RTX-4070/12GB | 32GB DDR4 | 2 x 1TB Samsung SSD | W11 Home 64bit | Avast Premium v24.3.6108 | Avast SecureLine VPN | Avast Secure Browser | Avast Driver Updater | Avast BreachGuard | Firefox 64bit | MalwareBytes Premium | Adguard Premium | CCleaner Portable | Macrium Reflect | 7-Zip

Offline Asyn

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Re: Avast Software Updater is not working using W8.1 64bit
« Reply #14 on: March 15, 2018, 05:09:23 AM »
Asyn do you have a rough idea how long does Avast take to reply my support ticket??
Hi Speedy, it can take a few (business) days to get a reply.
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0