Author Topic: I got Charged by Dri*Avast Software PLS HELP !!!!  (Read 43890 times)

0 Members and 1 Guest are viewing this topic.

Offline Frances Agnes

  • Newbie
  • *
  • Posts: 2
I got Charged by Dri*Avast Software PLS HELP !!!!
« on: March 14, 2018, 03:12:51 PM »
Can Someone help me with this. I got charged by Dri*avast Software thru DigitalRiver but I did not order anything. I got no Order ID. No avast Account and did not subscribed to any avast subscription. How can I cancel whatever this is? I dont wanna be charged for something I did not want. Thanks a bunch in Advance.
« Last Edit: March 14, 2018, 03:14:43 PM by Frances Agnes »

Offline Pondus

  • Probably Bot
  • ****
  • Posts: 37132
Re: I got Charged by Dri*Avast Software PLS HELP !!!!
« Reply #1 on: March 14, 2018, 04:54:10 PM »

Offline Frances Agnes

  • Newbie
  • *
  • Posts: 2
Re: I got Charged by Dri*Avast Software PLS HELP !!!!
« Reply #2 on: March 14, 2018, 09:56:30 PM »
I tried this already. It's not working for me. I dont have an order ID. No order mail. Or confirmation mail. No avast account. Since i didnt subscribed to any. I tried and followed the steps in cancellation of automatic renewal. But I just end up lost in what to do.  :'( :'(

Offline bob3160

  • Avast Überevangelist
  • Probably Bot
  • *****
  • Posts: 46317
  • 61 Years of Happiness
    • bob3160 Protecting Yourself, Your Computer and, Your Identity
Re: I got Charged by Dri*Avast Software PLS HELP !!!!
« Reply #3 on: March 15, 2018, 01:59:12 PM »
I tried this already. It's not working for me. I dont have an order ID. No order mail. Or confirmation mail. No avast account. Since i didnt subscribed to any. I tried and followed the steps in cancellation of automatic renewal. But I just end up lost in what to do.  :'( :'(
I've reported this to Avast for you. Please wait for a reply. It may take a little while.
Free avast! Security Seminar: http://bit.ly/2N1eaR2  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 11 Pro v21H2 64bit, 16 Gig Ram, 1TB SSD, AvastOmni 21.6, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq

Offline sestak

  • Avast team
  • Newbie
  • *
  • Posts: 5
Re: I got Charged by Dri*Avast Software PLS HELP !!!!
« Reply #4 on: April 13, 2018, 02:34:36 PM »
Can Someone help me with this. I got charged by Dri*avast Software thru DigitalRiver but I did not order anything. I got no Order ID. No avast Account and did not subscribed to any avast subscription. How can I cancel whatever this is? I dont wanna be charged for something I did not want. Thanks a bunch in Advance.

Hello Frances Agnes,

Thank you for your message and I do apologize for inconvenience involved. The charge was processed due to the auto-renewal feature enable on your trial subscription. However refund was already successfully processed and you should have it back on your account.
I hope this helps.

Best regards,
Andrew Sestak
Avast software

Offline Josue R.

  • Newbie
  • *
  • Posts: 2
Re: I got Charged by Dri*Avast Software PLS HELP !!!!
« Reply #5 on: September 08, 2018, 11:33:07 AM »
Hello,

While this is an old topic, I have been researching this same issue as I have just found the same kind of charge in my account. I sent a support message because I am unhappy with this. I had no account with avast or anything and have no record of ever even giving my information to avast. Time has passed since this charge and I looked into banking record because there were some numbers no adding up. Looking for help as well if this thread is of any help as I see someone has helped here. Other threads show those involved in heated debates about the subject, but this is not something I want to argue about. Simply looking for help on the matter and looking for a refund. I made this account just to be able to take place in the forums as well as submit a report. This charge is unidentifiable from the source as I have never received an email from avast in any way, shape, or form nor do I have avast software installed on my devices. Very concerning. Please help if able at all.

Best Regards,

Josue R.

Offline bob3160

  • Avast Überevangelist
  • Probably Bot
  • *****
  • Posts: 46317
  • 61 Years of Happiness
    • bob3160 Protecting Yourself, Your Computer and, Your Identity
Re: I got Charged by Dri*Avast Software PLS HELP !!!!
« Reply #6 on: September 08, 2018, 03:05:25 PM »
Hello,

While this is an old topic, I have been researching this same issue as I have just found the same kind of charge in my account. I sent a support message because I am unhappy with this. I had no account with avast or anything and have no record of ever even giving my information to avast. Time has passed since this charge and I looked into banking record because there were some numbers no adding up. Looking for help as well if this thread is of any help as I see someone has helped here. Other threads show those involved in heated debates about the subject, but this is not something I want to argue about. Simply looking for help on the matter and looking for a refund. I made this account just to be able to take place in the forums as well as submit a report. This charge is unidentifiable from the source as I have never received an email from avast in any way, shape, or form nor do I have avast software installed on my devices. Very concerning. Please help if able at all.

Best Regards,

Josue R.
It takes 7-10 business days to get a reply. Don't send in a new request since that starts the process all over again.
If after you've received your reply and your problem was not resolved,, post your support # here and we'll try to pass it on to support.
Free avast! Security Seminar: http://bit.ly/2N1eaR2  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 11 Pro v21H2 64bit, 16 Gig Ram, 1TB SSD, AvastOmni 21.6, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq

Offline Josue R.

  • Newbie
  • *
  • Posts: 2
Re: I got Charged by Dri*Avast Software PLS HELP !!!!
« Reply #7 on: September 09, 2018, 08:29:26 AM »
Will do. I do have one number here which is my request number : 0737163

Hope that's the right info. Thank you for your help.

Offline rickraymo01

  • Newbie
  • *
  • Posts: 1
Re: I got Charged by Dri*Avast Software PLS HELP !!!!
« Reply #8 on: November 09, 2018, 07:14:53 PM »
Same situation....
 Unknown Charges.
Not using software.
Craziness.
This stinks.
Angry, cranky, and ready to announce same.
--Rick Raymo
8023651825
RickRaymo01@Gmail.com
https://www.linkedin.com/in/rickraymo

Offline bob3160

  • Avast Überevangelist
  • Probably Bot
  • *****
  • Posts: 46317
  • 61 Years of Happiness
    • bob3160 Protecting Yourself, Your Computer and, Your Identity
Re: I got Charged by Dri*Avast Software PLS HELP !!!!
« Reply #9 on: November 09, 2018, 09:48:53 PM »
Same situation....
 Unknown Charges.
Not using software.
Craziness.
This stinks.
Angry, cranky, and ready to announce same.
--Rick
This is an open forum. Unless you like SPAM, remove your personal information by selecting Modify.
Follow the instructions already posted and contact Avast Customer Support.
Free avast! Security Seminar: http://bit.ly/2N1eaR2  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 11 Pro v21H2 64bit, 16 Gig Ram, 1TB SSD, AvastOmni 21.6, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq

Offline Diseps Dogbay

  • Newbie
  • *
  • Posts: 4
Re: I got Charged by Dri*Avast Software PLS HELP !!!!
« Reply #10 on: November 10, 2018, 06:39:48 PM »
Hello. I got charged by Dri*avast Software through DigitalRiver too. I have no order, no Order ID. I couldnt contact with Avast Support they always asked Order ID. I once used Avast Free Antivirus but I never ordered ANYTHING. Please help me  :( It also happened last year and I thought I fixed it but I guess not....

« Last Edit: November 10, 2018, 06:51:20 PM by Diseps Dogbay »

Offline CraigB

  • Avast Überevangelist
  • Serious Graphoman
  • *****
  • Posts: 11143
  • No support PM's thanks
Re: I got Charged by Dri*Avast Software PLS HELP !!!!
« Reply #11 on: November 10, 2018, 06:50:37 PM »
Hello. I got charged by Dri*avast Software through DigitalRiver too. I have no order, no Order ID. I couldnt contact with Avast Support they always asked Order ID. I once used Avast Free Antivirus but I never ordered ANYTHING. Please help me  :( It also happened last year and I thought I fixed it but I guess not....
Not advisable to put your email on an open forum unless you'd like it to be harvested by spammers :o

Offline Diseps Dogbay

  • Newbie
  • *
  • Posts: 4
Re: I got Charged by Dri*Avast Software PLS HELP !!!!
« Reply #12 on: November 10, 2018, 06:51:59 PM »
oops sorry  :o

Offline CraigB

  • Avast Überevangelist
  • Serious Graphoman
  • *****
  • Posts: 11143
  • No support PM's thanks
Re: I got Charged by Dri*Avast Software PLS HELP !!!!
« Reply #13 on: November 10, 2018, 06:56:08 PM »
Hopefully you edited it quick enough :-\

Offline Diseps Dogbay

  • Newbie
  • *
  • Posts: 4
Re: I got Charged by Dri*Avast Software PLS HELP !!!!
« Reply #14 on: November 10, 2018, 07:00:19 PM »
yeah thank you so much I couldnt think carefully  :-[