Author Topic: I got Charged by Dri*Avast Software PLS HELP !!!!  (Read 46151 times)

0 Members and 1 Guest are viewing this topic.

Offline Hien475

  • Newbie
  • *
  • Posts: 7
Re: I got Charged by Dri*Avast Software PLS HELP !!!!
« Reply #45 on: March 26, 2020, 02:09:36 AM »
Update: I have received a confirmation email of my refund notifying me that the refund will take 5-7 days to be processed. I'll update again when the money is back in my account next week. Again, thanks a lot for paying attention to my request here on this forum.


-----
AVAST Support
00:29 (7 giờ trước)
tới tôi

Hello there,

Thank you for contacting us via forum and please accept my honest apologizes for the error I have made.

It was an oversight and sorry for the inconvenience. Thank you for your understanding.
As per your request, please accept this e-mail as a confirmation of the refund of your Avast subscription with the order number 74848064200 being approved for processing.

We have now notified our distributor about the refund, they will arrange this transaction and notify you in a due course.

Please be aware that it can take from 5 to 7 business days to complete the refund process.

If you would need any further assistance, please do not hesitate to contact me back.

Once again, please accept my apologies and should you need any other assistance, I will be glad to assist you.

Thank you in advance and hope you have a lovely day!
-----


Offline bob3160

  • Avast Überevangelist
  • Probably Bot
  • *****
  • Posts: 46573
  • 61 Years of Happiness
    • bob3160 Protecting Yourself, Your Computer and, Your Identity
Re: I got Charged by Dri*Avast Software PLS HELP !!!!
« Reply #46 on: March 26, 2020, 01:15:33 PM »
You're welcome. Glad it helped.
Free avast! Security Seminar: http://bit.ly/2N1eaR2  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 11 Pro v21H2 64bit, 16 Gig Ram, 1TB SSD, Avast One 21.11, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq -- My Online Activity https://bit.ly/BobGInternet

Offline Hien475

  • Newbie
  • *
  • Posts: 7
Re: I got Charged by Dri*Avast Software PLS HELP !!!!
« Reply #47 on: April 09, 2020, 09:30:03 AM »
This is 9th of April 2020, 12 days from the confirmation of my refund on 27th March 2020. I'm very concerned because I haven't received the refund to my bank account, also no notification of refund from any distributor has been sent to me as promised. Below is my inquiry to follow up the email chain 12 days ago. Someone in the team please look into this to make sure there is no accident or mishandling in the refund process:
============

Hi,
I'm writing with reference to our email exchange 12 days ago, regarding the refund of order number 74848064200

In the email of refund confirmation on 27th March 2020, Mr. Branko Mitkovic confirmed that, I quote:
"As per your request, please accept this e-mail as a confirmation of the refund of your Avast subscription with the order number 74848064200 being approved for processing.
We have now notified our distributor about the refund, they will arrange this transaction and notify you in a due course.
Please be aware that it can take from 5 to 7 business days to complete the refund process."

Today is Thursday, 9 April 2020, over 7 business days have passed in all timezones since the refund confirmation on 27th March 2020.
And I'm confused because so far I haven't received any refund to my bank account, nor have I received any notification from the distributor.

So to clear the confusion, please tell me:
_ Have my refund been processed?
_ If yes, when is the latest date for it to be in my bank account? A specific date would be much appreciated.
_ Can you please send me some proof of the refund transferred to my bank account once it has been processed? That'd be much appreciated.

I look forward to your response.
Best regards.
=========

Offline r@vast

  • Avast team
  • Super Poster
  • *
  • Posts: 1989
Re: I got Charged by Dri*Avast Software PLS HELP !!!!
« Reply #48 on: April 09, 2020, 10:47:33 AM »
This is 9th of April 2020, 12 days from the confirmation of my refund on 27th March 2020. I'm very concerned because I haven't received the refund to my bank account, also no notification of refund from any distributor has been sent to me as promised. Below is my inquiry to follow up the email chain 12 days ago. Someone in the team please look into this to make sure there is no accident or mishandling in the refund process:
============

Hi,
I'm writing with reference to our email exchange 12 days ago, regarding the refund of order number 74848064200

In the email of refund confirmation on 27th March 2020, Mr. Branko Mitkovic confirmed that, I quote:
"As per your request, please accept this e-mail as a confirmation of the refund of your Avast subscription with the order number 74848064200 being approved for processing.
We have now notified our distributor about the refund, they will arrange this transaction and notify you in a due course.
Please be aware that it can take from 5 to 7 business days to complete the refund process."

Today is Thursday, 9 April 2020, over 7 business days have passed in all timezones since the refund confirmation on 27th March 2020.
And I'm confused because so far I haven't received any refund to my bank account, nor have I received any notification from the distributor.

So to clear the confusion, please tell me:
_ Have my refund been processed?
_ If yes, when is the latest date for it to be in my bank account? A specific date would be much appreciated.
_ Can you please send me some proof of the refund transferred to my bank account once it has been processed? That'd be much appreciated.

I look forward to your response.
Best regards.
=========

Hi,

Please PM me the support ticket number and I will look into it.

Offline Hien475

  • Newbie
  • *
  • Posts: 7
Re: I got Charged by Dri*Avast Software PLS HELP !!!!
« Reply #49 on: April 09, 2020, 11:27:41 AM »
Thanks for the swift response. Here's what I found from the email headline, hope it helps:
"Avast Customer Care - Request #10365239 [ ref:_00Db0Z3Sf._5000N2AoMl8:ref ]"

Offline r@vast

  • Avast team
  • Super Poster
  • *
  • Posts: 1989
Re: I got Charged by Dri*Avast Software PLS HELP !!!!
« Reply #50 on: April 09, 2020, 11:58:06 AM »
Thanks for the swift response. Here's what I found from the email headline, hope it helps:
"Avast Customer Care - Request #10365239 [ ref:_00Db0Z3Sf._5000N2AoMl8:ref ]"

Hi,

I have sent you a PM. I can see that the refund was processed for the amount of 79.99 USD for Avast Secureline VPN (5 devices)

Offline Hien475

  • Newbie
  • *
  • Posts: 7
Re: I got Charged by Dri*Avast Software PLS HELP !!!!
« Reply #51 on: April 09, 2020, 12:54:48 PM »
Thanks so much for the swift response.

 I have just checked my bank statement for the VISA card xxx ending for the period since 10th March till now. The refund is not on the bank statement. You can view the extracted bank statement here

Please contact Digital River and request them to kindly resend the refund confirmation to my email
Could you also give me the detail of the date and time of the transaction as well as the transaction number from Digital River end? That'd help me in my inquiry to my bank on why the refund amount hasn't appeared in my account yet. 

Thanks so much for your assistance.
« Last Edit: April 09, 2020, 01:06:09 PM by r@vast »

Offline Joe382

  • Newbie
  • *
  • Posts: 1
Re: I got Charged by Dri*Avast Software PLS HELP !!!!
« Reply #52 on: June 30, 2020, 08:47:23 PM »
I got charged 63.50 for something I never purchased. The number of my request is: 11086561. I really hope this can get sorted out

Offline r@vast

  • Avast team
  • Super Poster
  • *
  • Posts: 1989
Re: I got Charged by Dri*Avast Software PLS HELP !!!!
« Reply #53 on: July 01, 2020, 09:10:39 AM »
I got charged 63.50 for something I never purchased. The number of my request is: 11086561. I really hope this can get sorted out

Hi,

You signed up for a two month trial of Avast Premium Security (which has been converted to a 1-year subscription after the trial period) using your Comcast address, not the Gmail you contacted us on.
There is no orders under the Gmail and only the 1 order under the Comcast address. Do you want a refund for that order?

Offline mattdylan

  • Newbie
  • *
  • Posts: 1
Re: I got Charged by Dri*Avast Software PLS HELP !!!!
« Reply #54 on: July 07, 2020, 05:38:23 PM »
I received an email from Paypal saying I paid 79.99 in favor of Digital River. "PAYPAL * DIGITALRIVE AVA". It seems Avast, through Paypal, renew my subscription for Premium?!?! 79.99 ?! I wrote to Avast but I think they will say I did not cancel automatic renewal.

is there a way to recover my money or is my bank capable of doing anything? ths

Offline Asyn

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 73493
    • >>>  Avast Forum - Deutschsprachiger Bereich  <<<
Win 8.1 [x64] - Avast PremSec 22.1.6864.IBC [UI.688] - EEK - Firefox ESR 91.5 [NS/uBO/PB] - TB 91.5.0
Avast-Tools: Secure Browser 97.1 - Cleanup 21.4 - SecureLine 5.15 - Driver Updater 21.4 - CCleaner 5.88
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline butch.h

  • Newbie
  • *
  • Posts: 2
Re: I got Charged by Dri*Avast Software PLS HELP !!!!
« Reply #56 on: August 23, 2020, 09:01:16 AM »
I got Charged by Dri*Avast Software PLS HELP . Seems this is a scam on behalf of avast . I would like this reversed and my money refunded . Not cool

Offline butch.h

  • Newbie
  • *
  • Posts: 2
Re: I got Charged by Dri*Avast Software PLS HELP !!!!
« Reply #57 on: August 23, 2020, 09:39:53 AM »
Okay all in hand .Reported the matter to my bank .They will reveres the transaction ,blacklist the "perpetrator" for future transactions country wide and the bank has opened a fraud case with the SA Police . This type of transaction does not happen by mistake

Offline bob3160

  • Avast Überevangelist
  • Probably Bot
  • *****
  • Posts: 46573
  • 61 Years of Happiness
    • bob3160 Protecting Yourself, Your Computer and, Your Identity
Re: I got Charged by Dri*Avast Software PLS HELP !!!!
« Reply #58 on: August 23, 2020, 01:33:52 PM »
Okay all in hand .Reported the matter to my bank .They will reveres the transaction ,blacklist the "perpetrator" for future transactions country wide and the bank has opened a fraud case with the SA Police . This type of transaction does not happen by mistake
It happened most likely because you signed up for auto renewal.
Uninstalling or stooping the use of the produce doesn't cancel auto renewal. It isn't fraud,
it's lack of follow through on your part for not cancelling the auto renewal.

Contact Sales:  https://support.avast.com/en-us/contact/sales/
If you don't have an order # use 00000000 then explain your problem.
Free avast! Security Seminar: http://bit.ly/2N1eaR2  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 11 Pro v21H2 64bit, 16 Gig Ram, 1TB SSD, Avast One 21.11, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq -- My Online Activity https://bit.ly/BobGInternet

Offline DavidR

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 86126
  • No support PMs thanks
Re: I got Charged by Dri*Avast Software PLS HELP !!!!
« Reply #59 on: August 25, 2020, 01:13:46 AM »
The same happened to me few days ago! I got charged $100 by DRI*AVAST/ Software and there was NO renewal due and NO warning and NO reciept to explain what I was charged for.
I feel cheated by Avast!!

I did what has been suggested here by contacting in the form a few times and order id 00000000 but there is no reply!!

Did anyone get Avast team to reply back? Pleas advice how to proceed!

First posting multiple tickets could actually delay any response as they are dealt with in a FIFO (First In First Out) order this could set you to the back of the order.  Or they could consider duplicated as spam and be removed.

In your support ticket it is important to use the same email address related to your order or they would be unable to find your order.

The most common reasons for non receipt of a renewal notice email are:
Email in the Spam folder of your email provider or email program.
Typo in the email resulting in non-receipt.
The email address is no longer in use.

Not only do people get email responses, but in many cases they have also got an Avast Team member response, which you can see two in this very topic.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 21.11.2500 (build 21.11.6809.528) UI 1.0.683/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security