I got Charged by Dri*Avast Software PLS HELP !!!!

[REDACTED]

Can Someone help me with this. I got charged by Dri*avast Software thru DigitalRiver but I did not order anything. I got no Order ID. No avast Account and did not subscribed to any avast subscription. How can I cancel whatever this is? I dont wanna be charged for something I did not want. Thanks a bunch in Advance.

[Pondus]

Support  >>  https://support.avast.com/en-us/contact/

[REDACTED]

I tried this already. It's not working for me. I dont have an order ID. No order mail. Or confirmation mail. No avast account. Since i didnt subscribed to any. I tried and followed the steps in cancellation of automatic renewal. But I just end up lost in what to do. 

[bob3160]

I tried this already. It's not working for me. I dont have an order ID. No order mail. Or confirmation mail. No avast account. Since i didnt subscribed to any. I tried and followed the steps in cancellation of automatic renewal. But I just end up lost in what to do. 

I've reported this to Avast for you. Please wait for a reply. It may take a little while.

[sestak]

Can Someone help me with this. I got charged by Dri*avast Software thru DigitalRiver but I did not order anything. I got no Order ID. No avast Account and did not subscribed to any avast subscription. How can I cancel whatever this is? I dont wanna be charged for something I did not want. Thanks a bunch in Advance.

Hello Frances Agnes,

Thank you for your message and I do apologize for inconvenience involved. The charge was processed due to the auto-renewal feature enable on your trial subscription. However refund was already successfully processed and you should have it back on your account.
I hope this helps.

Best regards,
Andrew Sestak
Avast software

[REDACTED]

Hello,

While this is an old topic, I have been researching this same issue as I have just found the same kind of charge in my account. I sent a support message because I am unhappy with this. I had no account with avast or anything and have no record of ever even giving my information to avast. Time has passed since this charge and I looked into banking record because there were some numbers no adding up. Looking for help as well if this thread is of any help as I see someone has helped here. Other threads show those involved in heated debates about the subject, but this is not something I want to argue about. Simply looking for help on the matter and looking for a refund. I made this account just to be able to take place in the forums as well as submit a report. This charge is unidentifiable from the source as I have never received an email from avast in any way, shape, or form nor do I have avast software installed on my devices. Very concerning. Please help if able at all.

Best Regards,

Josue R.

[bob3160]

Hello,

While this is an old topic, I have been researching this same issue as I have just found the same kind of charge in my account. I sent a support message because I am unhappy with this. I had no account with avast or anything and have no record of ever even giving my information to avast. Time has passed since this charge and I looked into banking record because there were some numbers no adding up. Looking for help as well if this thread is of any help as I see someone has helped here. Other threads show those involved in heated debates about the subject, but this is not something I want to argue about. Simply looking for help on the matter and looking for a refund. I made this account just to be able to take place in the forums as well as submit a report. This charge is unidentifiable from the source as I have never received an email from avast in any way, shape, or form nor do I have avast software installed on my devices. Very concerning. Please help if able at all.

Best Regards,

Josue R.

It takes 7-10 business days to get a reply. Don't send in a new request since that starts the process all over again.
If after you've received your reply and your problem was not resolved,, post your support # here and we'll try to pass it on to support.

[REDACTED]

Will do. I do have one number here which is my request number : 0737163

Hope that's the right info. Thank you for your help.

[REDACTED]

Same situation....
 Unknown Charges.
Not using software.
Craziness.
This stinks.
Angry, cranky, and ready to announce same.
--Rick Raymo
8023651825
RickRaymo01@Gmail.com
https://www.linkedin.com/in/rickraymo

[bob3160]

Same situation....
 Unknown Charges.
Not using software.
Craziness.
This stinks.
Angry, cranky, and ready to announce same.
--Rick

This is an open forum. Unless you like SPAM, remove your personal information by selecting Modify.
Follow the instructions already posted and contact Avast Customer Support.

[Diseps Dogbay]

Hello. I got charged by Dri*avast Software through DigitalRiver too. I have no order, no Order ID. I couldnt contact with Avast Support they always asked Order ID. I once used Avast Free Antivirus but I never ordered ANYTHING. Please help me  It also happened last year and I thought I fixed it but I guess not....

[CraigB]

Hello. I got charged by Dri*avast Software through DigitalRiver too. I have no order, no Order ID. I couldnt contact with Avast Support they always asked Order ID. I once used Avast Free Antivirus but I never ordered ANYTHING. Please help me  It also happened last year and I thought I fixed it but I guess not....

Not advisable to put your email on an open forum unless you'd like it to be harvested by spammers

[Diseps Dogbay]

oops sorry 

[CraigB]

Hopefully you edited it quick enough

[Diseps Dogbay]

yeah thank you so much I couldnt think carefully