I got Charged by Dri*Avast Software PLS HELP !!!!

[ZAR1]

I followed your link and submit a refund request, but Avast didn't do anything about it

[bob3160]

I followed your link and submit a refund request, but Avast didn't do anything about it

You submitted it when?

[Asyn]

I followed your link and submit a refund request, but Avast didn't do anything about it

Be patient, a refund can take up to 7 business days. Note, don't submit multiple tickets (FIFO).

[digambarkatkar91]

hi,
sry I do not have order no. but I suddenly uninstall the premium security due to bad this issue,
Following information if it is not shown on the proof in order to effectively locate the charges:
- Your full name and address--> Digambar Tukaram Katkar
- The account holders name if different
- Date of charge--> 09.12.2019
- Charge amount + currency --> 2002.91 + 70.10 (Currency)
- Full reference line
- If Credit Card: First 6 and last 4 digits of number + card provider--> 545964xxxxxx and 4033, card provider HDFC bank
- If PayPal: Invoice ID 

[Asyn]

hi, sry I do not have order no.

Just enter/use 00000000 and explain it in your request.

[r@vast]

hi,
sry I do not have order no. but I suddenly uninstall the premium security due to bad this issue,
Following information if it is not shown on the proof in order to effectively locate the charges:
- Your full name and address--> Digambar Tukaram Katkar
- The account holders name if different
- Date of charge--> 09.12.2019
- Charge amount + currency --> 2002.91 + 70.10 (Currency)
- Full reference line
- If Credit Card: First 6 and last 4 digits of number + card provider--> 545964xxxxxx and 4033, card provider HDFC bank
- If PayPal: Invoice ID

Hi,
You registered for Avast Premium Security Trial - 60 days and the email you used was XXXXX@gmai.com (maybe the reason why you did not receive an email).
We will get back to you via the ticket you created with us.

[Весна]

same here. But I try to do everything how you wrote here..and in end, he asks from me Attach files (optional)..what files... ...

[r@vast]

same here. But I try to do everything how you wrote here..and in end, he asks from me Attach files (optional)..what files... ...

Hi,

In general, if a user does not receive an order id or a confirmation email, it is because they had a typo in the email address or
they registered for a trial version with an email address they do not/rarely use.

I would suggest that you add any additional email addresses that you might have used to register, to the ticket.
Also, include the below information to the ticket (this will help in tracking down the charge you are referring to).
 Your full name and address-->
- The account holders name if different
- Date of charge-->
- Charge amount + currency -->
- If Credit Card: First 6 and last 4 digits of number + card provider-->
- If PayPal: Invoice ID

[marczhan33]

Hi,
I have the same issue here, I got charged by  Dri*Avast Software twice within 2 days!!!

Please help! On thursday 16 january and Friday 17 January

[Asyn]

-> https://support.avast.com/article/24/ (Orders/Renewals/Refunds)

[Buddhika Jayashanka]

Please someone help me. . I got charged by DRI*avast Software avast.com/ordIE. But i didn't buy it. I just installed the trial version. they said i have 7 days. but at the 6th day (16/02/2020) they took my money without saying anything. At least they didn't send me any e mail. i checked it everywhere in my mail box. I just have my bank's message.  My GBP 49.99 is gone for nothing. I can't even report this because i don't have any order ID. I need that money urgently. I'm in a middle of money problems. I can't loose that money right now. someone help me please.

[bob3160]

Please someone help me. . I got charged by DRI*avast Software avast.com/ordIE. But i didn't buy it. I just installed the trial version. they said i have 7 days. but at the 6th day (16/02/2020) they took my money without saying anything. At least they didn't send me any e mail. i checked it everywhere in my mail box. I just have my bank's message.  My GBP 49.99 is gone for nothing. I can't even report this because i don't have any order ID. I need that money urgently. I'm in a middle of money problems. I can't loose that money right now. someone help me please.

Contact Sales:  https://support.avast.com/contact
If you don't have an order # use 00000000 then explain your problem.

[Hien475]

Hi, I have the same issue with DRI*AVAST. And the Customer Service doesn't seem to get the issue.
Here's the email chain. I'd greatly appreciate it if someone on the team can look into this:


Avast Customer Care - Request #10365239 [ ref:_00Db0Z3Sf._5000N2AoMl8:ref ]
2 thư
xxxx@xxxxavast.com <xxxx@xxxxavast.com>   17:42 25 tháng 3, 2020
Tới: "xxxxx" <xxxxxom>
Hello Hien,

Thank you for contacting Avast.

We have check the Order ID : 00000000000  Based on our records, i will not be able to locate your account with the Order ID you provided. May I know how can We assist you with this matter. Please let us know.
 

Best regards,

Angelica Jane Garcia

Avast Customer Care


Avast Support Center


--------------- Original Message ---------------
From:  [mxxxxxxxxxcom]
Sent: 2020-03-25 08:55:11
To: xxxx@xxxxavast.com
Subject: Re: Avast Refund Request - 10365239 [ ref:_00Db0Z3Sf._5000N2AoMl8:ref ]
 
Hi,
 
I signed up for a free trial and did not intend to have it auto-renew. I tried on February to cancel the auto-renewal on your website but couldn't find the option. So I un-installed the software and thought that'd solve it.
So here's the detail:
- Full name: xxxxxxxxxxxxxxxxxxx
- Date of charge: Friday 20 March 2020, 13:54.
- Charge amount: 79.99 USD.
- VISA card number: xxxxxxxxxxxxxxxx
 
That's all I could find from the message the bank notify me of the charge. Nothing shows on my account detail when I sign in on your website.
 
I look forward to your response.
Best regards.
 
Vào Th 4, 25 thg 3, 2020 va?o lu?c 15:42 xxxxx@xxxxxavast.com <xxxxx@xxxxxavast.com> ?ã vi?t:
Hello,

Thank you for contacting AVAST Software.

Please be informed that we are unable to locate your order under your email address and name provided. This may be because you used a different email address to place the order.

If you are not aware of any other email address that may have been used, please send us a purchase confirmation from your bank so that we can locate the payment for you. If necessary, we can then contact our distributor with the information to resolve the issue.

Please also include the following information if it is not shown on the proof in order to effectively locate the charges:
- Your full name and address
- The account holders name if different
- Date of charge
- Charge amount + currency
- Full reference line
- If Credit Card: First 6 and last 4 digits of number + card provider
- If PayPal: Invoice ID

I apologize for the inconvenience and I look forward to hearing from you. @_;

Kind regards,
The Avast Support Team
Ref $:NTAwME4wMDAwMkFvTWw4UUFG:$
 
 
--

ThS. Nguy?n M?nh Hi?n
?i?n tho?i: Gph 024.39958145. D? 0976044847
Email: maxxxxxxxxxom

 <xxxxxom>   18:00 25 tháng 3, 2020
Tới: "xxxxx@xxxxavast.com" <xxxx@xxxx.avast.com>
Could you please take a look at this text message from my bank (attached image) that might give you some clue where to look at/whom to ask
?
Here's the text about the vendor '13:54 20.03.20 DRI*AVAST Software 79.99USD'. It's apparent that it's a vendor of Avast that charged the amount on my credit card. And similar issues have been reported on Avast Community here: https://forum.avast.com/index.php?topic=217201.30


Vào Th 4, 25 thg 3, 2020 vào lúc 17:42 xxxx@xxxxavast.com <xxxx@xxxxxxavast.com> đã viết:
[Ẩn văn bản trích dẫn]

[bob3160]

@Hien475,
I've reported your post to Avast let's see if that helps.

[Hien475]

@Hien475,
I've reported your post to Avast let's see if that helps.

Thank you so much, appreciate it. I'll update here when the issue is resolved.