Author Topic: I got Charged by Dri*Avast Software PLS HELP !!!!  (Read 23902 times)

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Offline Hien475

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Re: I got Charged by Dri*Avast Software PLS HELP !!!!
« Reply #45 on: March 25, 2020, 02:30:02 PM »
@Hien475,
I've reported your post to Avast let's see if that helps.

Thank you so much, appreciate it. I'll update here when the issue is resolved.

Offline Hien475

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Re: I got Charged by Dri*Avast Software PLS HELP !!!!
« Reply #46 on: March 26, 2020, 02:09:36 AM »
Update: I have received a confirmation email of my refund notifying me that the refund will take 5-7 days to be processed. I'll update again when the money is back in my account next week. Again, thanks a lot for paying attention to my request here on this forum.


-----
AVAST Support
00:29 (7 giờ trước)
tới tôi

Hello there,

Thank you for contacting us via forum and please accept my honest apologizes for the error I have made.

It was an oversight and sorry for the inconvenience. Thank you for your understanding.
As per your request, please accept this e-mail as a confirmation of the refund of your Avast subscription with the order number 74848064200 being approved for processing.

We have now notified our distributor about the refund, they will arrange this transaction and notify you in a due course.

Please be aware that it can take from 5 to 7 business days to complete the refund process.

If you would need any further assistance, please do not hesitate to contact me back.

Once again, please accept my apologies and should you need any other assistance, I will be glad to assist you.

Thank you in advance and hope you have a lovely day!
-----


Offline bob3160

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Re: I got Charged by Dri*Avast Software PLS HELP !!!!
« Reply #47 on: March 26, 2020, 01:15:33 PM »
You're welcome. Glad it helped.
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Offline Hien475

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Re: I got Charged by Dri*Avast Software PLS HELP !!!!
« Reply #48 on: April 09, 2020, 09:30:03 AM »
This is 9th of April 2020, 12 days from the confirmation of my refund on 27th March 2020. I'm very concerned because I haven't received the refund to my bank account, also no notification of refund from any distributor has been sent to me as promised. Below is my inquiry to follow up the email chain 12 days ago. Someone in the team please look into this to make sure there is no accident or mishandling in the refund process:
============

Hi,
I'm writing with reference to our email exchange 12 days ago, regarding the refund of order number 74848064200

In the email of refund confirmation on 27th March 2020, Mr. Branko Mitkovic confirmed that, I quote:
"As per your request, please accept this e-mail as a confirmation of the refund of your Avast subscription with the order number 74848064200 being approved for processing.
We have now notified our distributor about the refund, they will arrange this transaction and notify you in a due course.
Please be aware that it can take from 5 to 7 business days to complete the refund process."

Today is Thursday, 9 April 2020, over 7 business days have passed in all timezones since the refund confirmation on 27th March 2020.
And I'm confused because so far I haven't received any refund to my bank account, nor have I received any notification from the distributor.

So to clear the confusion, please tell me:
_ Have my refund been processed?
_ If yes, when is the latest date for it to be in my bank account? A specific date would be much appreciated.
_ Can you please send me some proof of the refund transferred to my bank account once it has been processed? That'd be much appreciated.

I look forward to your response.
Best regards.
=========

Offline r@vast

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Re: I got Charged by Dri*Avast Software PLS HELP !!!!
« Reply #49 on: April 09, 2020, 10:47:33 AM »
This is 9th of April 2020, 12 days from the confirmation of my refund on 27th March 2020. I'm very concerned because I haven't received the refund to my bank account, also no notification of refund from any distributor has been sent to me as promised. Below is my inquiry to follow up the email chain 12 days ago. Someone in the team please look into this to make sure there is no accident or mishandling in the refund process:
============

Hi,
I'm writing with reference to our email exchange 12 days ago, regarding the refund of order number 74848064200

In the email of refund confirmation on 27th March 2020, Mr. Branko Mitkovic confirmed that, I quote:
"As per your request, please accept this e-mail as a confirmation of the refund of your Avast subscription with the order number 74848064200 being approved for processing.
We have now notified our distributor about the refund, they will arrange this transaction and notify you in a due course.
Please be aware that it can take from 5 to 7 business days to complete the refund process."

Today is Thursday, 9 April 2020, over 7 business days have passed in all timezones since the refund confirmation on 27th March 2020.
And I'm confused because so far I haven't received any refund to my bank account, nor have I received any notification from the distributor.

So to clear the confusion, please tell me:
_ Have my refund been processed?
_ If yes, when is the latest date for it to be in my bank account? A specific date would be much appreciated.
_ Can you please send me some proof of the refund transferred to my bank account once it has been processed? That'd be much appreciated.

I look forward to your response.
Best regards.
=========

Hi,

Please PM me the support ticket number and I will look into it.

Offline Hien475

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Re: I got Charged by Dri*Avast Software PLS HELP !!!!
« Reply #50 on: April 09, 2020, 11:27:41 AM »
Thanks for the swift response. Here's what I found from the email headline, hope it helps:
"Avast Customer Care - Request #10365239 [ ref:_00Db0Z3Sf._5000N2AoMl8:ref ]"

Offline r@vast

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Re: I got Charged by Dri*Avast Software PLS HELP !!!!
« Reply #51 on: April 09, 2020, 11:58:06 AM »
Thanks for the swift response. Here's what I found from the email headline, hope it helps:
"Avast Customer Care - Request #10365239 [ ref:_00Db0Z3Sf._5000N2AoMl8:ref ]"

Hi,

I have sent you a PM. I can see that the refund was processed for the amount of 79.99 USD for Avast Secureline VPN (5 devices)

Offline Hien475

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Re: I got Charged by Dri*Avast Software PLS HELP !!!!
« Reply #52 on: April 09, 2020, 12:54:48 PM »
Thanks so much for the swift response.

 I have just checked my bank statement for the VISA card xxx ending for the period since 10th March till now. The refund is not on the bank statement. You can view the extracted bank statement here

Please contact Digital River and request them to kindly resend the refund confirmation to my email
Could you also give me the detail of the date and time of the transaction as well as the transaction number from Digital River end? That'd help me in my inquiry to my bank on why the refund amount hasn't appeared in my account yet. 

Thanks so much for your assistance.
« Last Edit: April 09, 2020, 01:06:09 PM by r@vast »

Offline Joe382

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Re: I got Charged by Dri*Avast Software PLS HELP !!!!
« Reply #53 on: June 30, 2020, 08:47:23 PM »
I got charged 63.50 for something I never purchased. The number of my request is: 11086561. I really hope this can get sorted out

Offline r@vast

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Re: I got Charged by Dri*Avast Software PLS HELP !!!!
« Reply #54 on: July 01, 2020, 09:10:39 AM »
I got charged 63.50 for something I never purchased. The number of my request is: 11086561. I really hope this can get sorted out

Hi,

You signed up for a two month trial of Avast Premium Security (which has been converted to a 1-year subscription after the trial period) using your Comcast address, not the Gmail you contacted us on.
There is no orders under the Gmail and only the 1 order under the Comcast address. Do you want a refund for that order?

Offline mattdylan

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Re: I got Charged by Dri*Avast Software PLS HELP !!!!
« Reply #55 on: July 07, 2020, 05:38:23 PM »
I received an email from Paypal saying I paid 79.99 in favor of Digital River. "PAYPAL * DIGITALRIVE AVA". It seems Avast, through Paypal, renew my subscription for Premium?!?! 79.99 ?! I wrote to Avast but I think they will say I did not cancel automatic renewal.

is there a way to recover my money or is my bank capable of doing anything? ths

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