Hi, thank you for your answer, but this is not helping. I can`t provide any additional information apart from the bank statement which was attached to refund form. You can see all details there. Have you seen and/or checked that? And that`s because, first of all, I haven`t ordered anything (from AVAST) & secondly I haven`t asked/agreed/allowed/enabled somebody (in this case AVAST) to charge my card, details of which I haven`t even provided. As I wrote earlier, based on my bank information I can affirm, that the amount of 84.69USD(equivalent of 73.34EUR) was charged by avast./com/ord/ie/912757. And let me repeat once again, I have no additional information which could be provided apart of what is stated above. I shouldn`t be investigating that, you have to do that and refund me total amount (which have been charged absolutely illegally) with reference to my request. If AVAST can`t adequately state why I got charged by AVAST, then who can?