Author Topic: MS Office Outlook 2007 Random Connection Issues  (Read 5751 times)

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Offline Vapor

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MS Office Outlook 2007 Random Connection Issues
« on: March 14, 2018, 10:29:25 PM »
Hello  everyone!

This is my wife's work PC and her MS Office Outlook 2007 issues that have started I would think about 2-3 months ago, before that there was no issues.

Every once a while when she opens Outlook there is connection issue  resulting is msg.  "Receiving reported error (0x800CCC1A) server doesn't support the connection encryption type you have specified"

So i either have to close Outlook and reopen, sometimes few times, sometimes several in order to connect. Today for instance I had to reopen at least 15 times, its crazy.

She uses Rogers  and they  SSL encryption, so my best bet is to either turn the mail shield off and Outlook works without glitch or just turn the  "Scan the SSL Connection" Off but either way her mail will be unprotected.

Any advice to help me fix this please :)
« Last Edit: March 14, 2018, 10:35:11 PM by Vapor »

Offline Vapor

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Re: MS Office Outlook 2007 Random Connection Issues
« Reply #1 on: March 15, 2018, 05:12:27 AM »
No one to give a hand  :D

Offline Vapor

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Re: MS Office Outlook 2007 Random Connection Issues
« Reply #2 on: March 15, 2018, 05:15:11 PM »
Is the issue I'm having beyond anyone's knowledge  ;D

I guess I have to reach out to avast themselves, lets see how that goes  ;D
« Last Edit: March 15, 2018, 05:16:47 PM by Vapor »

Offline bob3160

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Re: MS Office Outlook 2007 Random Connection Issues
« Reply #3 on: March 15, 2018, 05:18:28 PM »
You first need to find someone that till uses Outlook to receive their email.
Most of us use web based email.
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Offline Vapor

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Re: MS Office Outlook 2007 Random Connection Issues
« Reply #4 on: March 15, 2018, 05:26:56 PM »
Really! I mean I use web base email for non crucial emails I didn't realize there so minimum people using outlook, its still among more secure mail clients.
I was trying to import Certificate that was created by avast so I could import to  outlook, that didn't go well.

I will leave the  SSL scanning off for time being until someone advises me otherwise
Thanks bob

Offline bob3160

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Re: MS Office Outlook 2007 Random Connection Issues
« Reply #5 on: March 15, 2018, 05:30:20 PM »
Really! I mean I use web base email for non crucial emails I didn't realize there so minimum people using outlook, its still among more secure mail clients.
I was trying to import Certificate that was created by avast so I could import to  outlook, that didn't go well.

I will leave the  SSL scanning off for time being until someone advises me otherwise
Thanks bob
You're welcome.
Remember that your ISP is on line. Even if you're using Outlook, it's coming via your ISP.
Not any safer or more secure than a reputable on-line email server. :)
Gmail uses 2 AV's to check emails and is excellent in filtering out spam.
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Offline Vapor

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Re: MS Office Outlook 2007 Random Connection Issues
« Reply #6 on: March 15, 2018, 05:41:00 PM »
Problem is, this is my wife's office email client (law office) and its crucial to her line of work and people she receives and sends emails to , it has some features and plugins that it must have.
Also all her emails and attachments are automatically redirected and stored on separate partition for later view, she can't loose none and I personalty had issues with Hotmail and g-mail loosing some of my personal mails

I just have to make this work one way or the other


Thanks

Offline bob3160

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Re: MS Office Outlook 2007 Random Connection Issues
« Reply #7 on: March 15, 2018, 06:18:40 PM »
I've forwarded this onto Avast let's see if that gets you some help.
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Offline Vapor

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Re: MS Office Outlook 2007 Random Connection Issues
« Reply #8 on: March 15, 2018, 06:33:29 PM »
Thank you bob

Offline Vapor

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Re: MS Office Outlook 2007 Random Connection Issues
« Reply #9 on: March 18, 2018, 07:00:29 AM »
Does avast have email support  that I can use to  send them inquiry about my issue. tbh.  in  all those years I haven't had major issues so I'm quite rusty as far is knowing who I contact, I was trying to seek that info, even through my account, but there is nothing that I can see.

As for now my wife's Outlook is not being fully protected because I have turned SSL scanning off so Outlook works as it should  but I shouldn't be really doing that, it spoils the purpose of having av.

It's been few days and not a sole to give a hand. I understand that maybe not many use Outlook, but that shouldn't be really excuse it's not like this  is unknowing  email software to professionals who require this type of email client.

By any chance, would anyone have avast support email that I can use to submit my inquiry please and thanks.

@bob!

I have found this support web page:   https://support.avast.com/en-eu/contact/enter/paid_pc  and I have submitted my inquiry there  :)


« Last Edit: March 18, 2018, 07:16:51 AM by Vapor »

Offline bob3160

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Re: MS Office Outlook 2007 Random Connection Issues
« Reply #10 on: March 18, 2018, 01:19:30 PM »
That link is good and if you're using a paid version you'll reach Avast.
If you're using the free version, you have a choice of finding an answer on the knowledge base or,
contact the forum.  :(  I've sent in a second request for help.
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Offline Vapor

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Re: MS Office Outlook 2007 Random Connection Issues
« Reply #11 on: March 18, 2018, 02:57:23 PM »
Yes I have several licenses for avast pro.
Thanks bob :)

Offline HK

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Re: MS Office Outlook 2007 Random Connection Issues
« Reply #12 on: March 19, 2018, 12:53:01 PM »
Hi Vapor,

do you have any other 3rd party software installed (like firewall) that could block avast mail shield?

Also could you please send me mail.log file? It is located in c:\ProgramData\AVAST Software\Avast\log\ folder.

Best regards
HK

Offline Vapor

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Re: MS Office Outlook 2007 Random Connection Issues
« Reply #13 on: March 19, 2018, 01:49:36 PM »
HI HK,

I do have Outpost firewall Pro, but its been running alongside avast pro for years with no issues, only with the recent avast updates Outlook started acting up. Also if I turn the SSL off issue  disappears. As far is firewall, I have set tight rules, always have and its not reporting any unusual activities for avast mail shield or if anything was been blocked.

Btw. where would you like me to send the mail log file e.g. PM or email

Thanks for reaching out, its very much appreciated  :)
« Last Edit: March 19, 2018, 02:03:43 PM by Vapor »

Offline HK

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Re: MS Office Outlook 2007 Random Connection Issues
« Reply #14 on: March 19, 2018, 04:31:49 PM »
Can you please try it with SSL turned back on and Outpost FW turned off?

PM is fine, thanks a lot.

HK