Author Topic: Cancelling my trial version ?  (Read 2197 times)

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Cancelling my trial version ?
« on: March 20, 2018, 10:41:05 AM »
Hello All,

I subscribed to a fee trial of an "advanced" antivirus, I remember entering my credit card that's why I added to my agenda to cancel the free trial before it turns into a billing (in case I did not want it).
So here I am trying to find how to cancel it but it seems I was using a free version?
I am very confused  :-\  attached the screenshot.

Any help is welcome,

E

Offline Asyn

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Re: Cancelling my trial version ?
« Reply #1 on: March 20, 2018, 10:44:26 AM »
-> https://support.avast.com/article/24/ (Orders and Renewals)
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

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Re: Cancelling my trial version ?
« Reply #2 on: March 20, 2018, 10:54:08 AM »
Thanks but my issue is that I don't even have any email confirmation .... :(

Offline Asyn

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Re: Cancelling my trial version ?
« Reply #3 on: March 20, 2018, 11:03:13 AM »
Thanks but my issue is that I don't even have any email confirmation .... :(
Did you buy from Avast directly or from a reseller..?
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

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Re: Cancelling my trial version ?
« Reply #4 on: March 20, 2018, 11:10:41 AM »
I used Avast directly.

Offline Asyn

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Re: Cancelling my trial version ?
« Reply #5 on: March 20, 2018, 11:11:40 AM »
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

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Re: Cancelling my trial version ?
« Reply #6 on: March 20, 2018, 11:16:14 AM »
The support link is only leading me to the forum after selecting the options

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Re: Cancelling my trial version ?
« Reply #7 on: March 20, 2018, 11:25:44 AM »
The support link is only leading me to the forum after selecting the options
If you've a paid/trial version, use the corresponding option(s).
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

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Re: Cancelling my trial version ?
« Reply #8 on: March 20, 2018, 11:28:08 AM »
Thank You

Offline Asyn

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Re: Cancelling my trial version ?
« Reply #9 on: March 20, 2018, 11:30:58 AM »
You're welcome.
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0