Author Topic: Can't uninstall Avast Hero Browser  (Read 2485 times)

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Can't uninstall Avast Hero Browser
« on: March 16, 2018, 07:04:07 PM »
At some point the Avast Hero Browser was installed on my computer without me noticing and I'm not able to uninstall it through any of the traditional routes.

Whether I do it through the control panel or through the AvastHeroUninstall application I get the same message "Failed to retrieve configuration settings. Please check your internet connection."   even though there's nothing wrong with my internet connection.  following any of the links provided by the program just lead to 404 file not found pages on the avast website. 

Any suggestions on how to remove this program?

Offline Pondus

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Re: Can't uninstall Avast Hero Browser
« Reply #1 on: March 16, 2018, 07:33:23 PM »
Adding or removing Avast Antivirus program components
https://support.avast.com/en-us/article/Add-Remove-Antivirus-components


Online bob3160

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Re: Can't uninstall Avast Hero Browser
« Reply #2 on: March 16, 2018, 07:52:13 PM »
What's the "Avast Hero Browser" ???
I know of the Avast SafeZone Browser and the Avast Secure Browser.
Can you post a screenshot ???
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Offline mchain

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Re: Can't uninstall Avast Hero Browser
« Reply #3 on: March 16, 2018, 08:00:00 PM »
https://duckduckgo.com/?q=avast+hero+browser&ia=web

Clicking the first link listed (with uBlock Origin installed) gives this:  https://support.avast.com/en-us/article/30/

Hero Browser = Secure Browser

Follow instructions per second link or Pondus' link above.
Windows 10 Home 64-bit 22H2 Avast Premier Security version 24.1.6099 (build 24.1.88821.762)  UI version 1.0.797
 UI version 1.0.788.  Windows 11 Home 23H2 - Windows 11 Pro 23H2 Avast Premier Security version 24.2.6105 (build 24.1.8918.827) UI version 1.0.801

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Re: Can't uninstall Avast Hero Browser
« Reply #4 on: March 16, 2018, 10:34:15 PM »
The browser doesn't seem to be installed as an antivirus component, I checked that first.  It's a standalone browser knock off of chrome and a bit of a nuisance.

Following the steps on the second link provided by mchain to uninstall it just repeats the message "Failed to retrieve configuration settings. Please check your internet connection."  and the "Download removal tool" link just leads to a 404 page not found. 



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Re: Can't uninstall Avast Hero Browser
« Reply #5 on: March 16, 2018, 10:39:49 PM »
Try a clean install of Avast. It should also remove everything else. https://goo.gl/4Ptzkf

Free Security Seminar: https://bit.ly/bobg2023  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 11 Pro v22H2 64bit, 16 Gig Ram, 1TB SSD, Avast Free 23.5.6066, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq -- My Online Activity https://bit.ly/BobGInternet