Author Topic: Unable to register Avast free edition  (Read 26241 times)

0 Members and 1 Guest are viewing this topic.

Offline Bobblink

  • Jr. Member
  • **
  • Posts: 38
Re: Unable to register Avast free edition
« Reply #45 on: April 04, 2018, 08:07:16 PM »
It will be for versions 9-13 which are online. on the expiration screen when user selects Free it will be automatically registered

So will Version 7.0.1474 (free) be able to be re-registered?

Online bob3160

  • Avast Überevangelist
  • Probably Bot
  • *****
  • Posts: 43122
  • 60 Years of Happiness
    • bob3160 Protecting Yourself, Your Computer and, Your Identity
Re: Unable to register Avast free edition
« Reply #46 on: April 04, 2018, 09:25:00 PM »
It will be for versions 9-13 which are online. on the expiration screen when user selects Free it will be automatically registered

So will Version 7.0.1474 (free) be able to be re-registered?
Not according to the information just posted by MartinZ. You need a minimum of version 9.
Free avast! Security Seminar: http://bit.ly/2N1eaR2  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 10 Pro v1909 64bit, 8 Gig Ram, AvastFree 19.6.xxxx, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq

Offline Bobblink

  • Jr. Member
  • **
  • Posts: 38
Re: Unable to register Avast free edition
« Reply #47 on: April 04, 2018, 09:39:36 PM »
Thanks bob, so any ideas on how to re-register V7, I know that it is an unsupported version, but definitions updates are still available.

perhaps MartinZ could offer some advice/ help, please, thanks in advance.

Offline Carlos V.

  • Newbie
  • *
  • Posts: 16
Re: Unable to register Avast free edition
« Reply #48 on: April 05, 2018, 04:14:58 PM »
ok got it, found the issue. We will fix it soon, that's a change on backend. Give us approx 2 weeks.
It will be for versions 9-13 which are online. on the expiration screen when user selects Free it will be automatically registered

MartinZ

Can I get a little clarification here, please. I have ver. 2014.9.0.2021. I have 15 days remaining on my initial 30-day "Subscription" following a "re-install" with the "offline" installer.

I do not see, and cannot find, any "expiration screen".

Do I have to do something to make some "expiration screen" appear? And, if so, what do I do? Or, does that "expiration screen" automatically appear? And, if so, when, or under what circumstances, does that happen? Or does this "expiration screen", to which you refer, go by some other name? (I do see "You have not registered" at Settings > Registration.)

Offline MartinZ

  • Moderator
  • Advanced Poster
  • *
  • Posts: 1055
  • Product Manager
Re: Unable to register Avast free edition
« Reply #49 on: April 05, 2018, 04:42:08 PM »
you just need to wait..

Offline giulio_toffoletti

  • Jr. Member
  • **
  • Posts: 90
Re: Unable to register Avast free edition
« Reply #50 on: April 05, 2018, 06:37:10 PM »
Hi :) My question is similar to Carlos V. 's. I have avast free 2014.9.0.2018 and it has just expired the first April. I have already posted a question about the renewal problem, and i have been invited to read this post for the answer.
Now i am without protection; i know that i must wait for a solution. How will i know that something has changed? Will it be necessary for me to do something or a specific screen will appeare? Thank you ^^ 

Offline Bobblink

  • Jr. Member
  • **
  • Posts: 38
Re: Unable to register Avast free edition
« Reply #51 on: April 05, 2018, 07:58:52 PM »
@MartinZ can you clarify the situation regarding re- registration for V 7.0.1474 please, thanks in advance.

Offline MartinZ

  • Moderator
  • Advanced Poster
  • *
  • Posts: 1055
  • Product Manager
Re: Unable to register Avast free edition
« Reply #52 on: April 06, 2018, 10:28:41 AM »
we just tested the version 2014 and it automatically autoregisters 10 days after expiration. regarding version 7 we still test it

Offline giulio_toffoletti

  • Jr. Member
  • **
  • Posts: 90
Re: Unable to register Avast free edition
« Reply #53 on: April 06, 2018, 11:23:02 AM »
we just tested the version 2014 and it automatically autoregisters 10 days after expiration. regarding version 7 we still test it

Hi, ok, in my case i must wait. But meanwhile i am uncovered. I' ve made the test with the avast page http://web-shield-test.avast.com/ but it's go wrong. And the antivirus don't accept the new virus definition. I click on upgrade, avast download it but not do anything and wright that the antivirus is expired. Now i'm totally confused.

This is my original post. Tank you. https://forum.avast.com/index.php?topic=217887.0
P.s. I'm a little bit hopeless ...  :-\

Offline Bobblink

  • Jr. Member
  • **
  • Posts: 38
Re: Unable to register Avast free edition
« Reply #54 on: April 06, 2018, 01:12:53 PM »
we just tested the version 2014 and it automatically autoregisters 10 days after expiration. regarding version 7 we still test it

Thanks to you and the team for your time and effort on this MartinZ, it is appreciated by us legacy folk out here  ;)

Hoping that there will be a positive outcome for version 7, thanks again.

Offline Carlos V.

  • Newbie
  • *
  • Posts: 16
Re: Unable to register Avast free edition
« Reply #55 on: April 06, 2018, 02:27:53 PM »
we just tested the version 2014 and it automatically autoregisters 10 days after expiration. regarding version 7 we still test it

MartinZ

I do not want to wait in limbo for "10 days after expiration" for my version 2014 to re-register. Will I be able, the moment after expiration, to take some positive steps to immediately re-register? If so, what are the steps that I need to take? Or, do I have no other option but to wait 10 days?

Offline MartinZ

  • Moderator
  • Advanced Poster
  • *
  • Posts: 1055
  • Product Manager
Re: Unable to register Avast free edition
« Reply #56 on: April 06, 2018, 02:54:57 PM »
you can try to go to control panel and click on uninstall.but before the uninstall starts you might get an offer to reregister free....but I am not 100% sure

Online bob3160

  • Avast Überevangelist
  • Probably Bot
  • *****
  • Posts: 43122
  • 60 Years of Happiness
    • bob3160 Protecting Yourself, Your Computer and, Your Identity
Re: Unable to register Avast free edition
« Reply #57 on: April 06, 2018, 03:22:33 PM »
you can try to go to control panel and click on uninstall.but before the uninstall starts you might get an offer to reregister free....but I am not 100% sure
I thought that offer only appears if you're uninstalling a paid version ??? Is that the case here ???
Free avast! Security Seminar: http://bit.ly/2N1eaR2  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 10 Pro v1909 64bit, 8 Gig Ram, AvastFree 19.6.xxxx, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq

Offline DavidR

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 82719
  • No support PMs thanks
Re: Unable to register Avast free edition
« Reply #58 on: April 06, 2018, 05:26:56 PM »
you can try to go to control panel and click on uninstall.but before the uninstall starts you might get an offer to reregister free....but I am not 100% sure
I thought that offer only appears if you're uninstalling a paid version ??? Is that the case here ???

I don't believe this is the case here (not uninstalling a paid option), in another topic indicates that when uninstalling avast free there is an option/offer to reregister avast free.
WinXP ProSP3/ Core2Duo E8300/ 4GB Ram/ avast! free 18.5.2342/ Firefox ESR, uBlock Origin, uMatrix/ MailWasher Pro7.11.0/ DropMyRights/ WinPatrol+/ Drive Image 7.1/ SnagIt 10.0/ avast! mobile security
Windows 10 Home 1909 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 20.2.2401 (build 20.2.5130.561) UI-1.0.502/ WinPatrol+/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro

Online bob3160

  • Avast Überevangelist
  • Probably Bot
  • *****
  • Posts: 43122
  • 60 Years of Happiness
    • bob3160 Protecting Yourself, Your Computer and, Your Identity
Re: Unable to register Avast free edition
« Reply #59 on: April 06, 2018, 10:52:56 PM »
you can try to go to control panel and click on uninstall.but before the uninstall starts you might get an offer to reregister free....but I am not 100% sure
I thought that offer only appears if you're uninstalling a paid version ??? Is that the case here ???

I don't believe this is the case here (not uninstalling a paid option), in another topic indicates that when uninstalling avast free there is an option/offer to reregister avast free.
Probably a good idea. :) Would still be nicer if this whole renewal option finally gets fixed to everyone's satisfaction. After all, this isn't politics and,
we should be able to get all sides to agree. :)
Free avast! Security Seminar: http://bit.ly/2N1eaR2  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 10 Pro v1909 64bit, 8 Gig Ram, AvastFree 19.6.xxxx, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq