Renewal no lic file

[REDACTED]

Hi, have used the contact us option to try and get this resolved to no luck.
Renewed my Purchase "Avast Endpoint Protection Suite - 1 Year". Waited and waited for a new lic file to appear, day later nothing. tried the find-order to which it said invalid. tried the email licence. server rejects with invalid licence. now onto the 30th and no licence file.

[Asyn]

Contact Business Sales: https://www.avast.com/business-sales.php

[REDACTED]

Already did, no reply.
Your request no. is: 06453318

[Asyn]

Your request no. is: 06453318

That's an ID from consumer support, you need to contact the business guys..!!

[REDACTED]

That's from the email i got from AVAST Business
attached email.

[Asyn]

Did you buy from Avast directly or from a reseller..?

[REDACTED]

Direct and paid via Digital River, just renewed my current sub, but should have had a new lic file.

[Asyn]

OK, I can only suggest to wait (support only works on weekdays).

[REDACTED]

Ah I assumed it would be a quick thing to fix so i just used the contact us *non business* but after a day+ opened a business ticket. here's hoping I get my new file today. Cheers for your replys Asyn

[Asyn]

You're welcome.