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Author Topic: Server error when accessing cloud management console  (Read 6168 times)

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Offline Nick256

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Server error when accessing cloud management console
« on: March 21, 2018, 04:53:24 PM »
Help get a Server error when trying to access the dashboard online
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Re: Server error when accessing cloud management console
« Reply #1 on: March 30, 2018, 04:26:32 AM »
Quote from: Nick256 on March 21, 2018, 04:53:24 PM
Help get a Server error when trying to access the dashboard online

i have the same problem ... how to solve this error
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Offline absmn

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Re: Server error when accessing cloud management console
« Reply #2 on: March 30, 2018, 01:16:18 PM »
Same problem here.
I get this message: https://business.avast.com/public/#error/100 (Internal server error)...
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Re: Server error when accessing cloud management console
« Reply #3 on: March 31, 2018, 03:11:08 PM »
Same problem here, but only with a specific account. I can login with other accounts.
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Re: Server error when accessing cloud management console
« Reply #4 on: April 02, 2018, 12:45:18 PM »
Same thing here no matter if i login trough Google or a Local account.
The page either won't load at all or give me the /public/100 error.
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Re: Server error when accessing cloud management console
« Reply #5 on: April 02, 2018, 01:35:24 PM »
+1

I too am having this issue and have a PC that I need to install AV to.  Ended up installing the basic free version for now until this has been resolved.
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Re: Server error when accessing cloud management console
« Reply #6 on: April 02, 2018, 04:32:01 PM »
Quote from: Chrissifer on April 02, 2018, 01:35:24 PM
+1

I too am having this issue and have a PC that I need to install AV to.  Ended up installing the basic free version for now until this has been resolved.

I recommend that once you have your access restored you download a couple online and/or offline installers for your various groups and licenses. The installers do not expire, at most you will have to manually assign the license in the panel but you at least have the computer protected with some level of protection.
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Re: Server error when accessing cloud management console
« Reply #7 on: April 02, 2018, 07:43:56 PM »
Just managed to sign in to the panel, the problem seems resolved for me. For now...
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Offline absmn

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Re: Server error when accessing cloud management console
« Reply #8 on: April 03, 2018, 09:06:42 AM »
No luck here, I still get the same error...
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Offline Infratech Solutions

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Re: Server error when accessing cloud management console
« Reply #9 on: April 03, 2018, 09:47:42 AM »
Maybe this is the issue: https://avastbusiness.statuspage.io/

Amsterdam Data Center connectivity problem

Incident Report for Avast Business Managed Antivirus

New Incident Status: Identified
Due to hardware problems with core Switches in Amsterdam Data Center, the service has degraded performance. All traffic will be routed to another Data Center.
Apr 3, 03:46 EDT


« Last Edit: April 03, 2018, 09:50:40 AM by Infratech Solutions »
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Offline Infratech Solutions

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Re: Server error when accessing cloud management console
« Reply #10 on: April 04, 2018, 09:21:12 AM »
Apr 3, 2018
Amsterdam Data Center connectivity problem
Resolved - Service is back to normal. All traffic from AMS is routed to backup Data Center.
Apr 3, 15:37 EDT
Identified - Due to hardware problems with core Switches in Amsterdam Data Center, the service has degraded performance. All traffic will be routed to another Data Center.
Apr 3, 03:46 EDT


Can you access today?
« Last Edit: April 04, 2018, 12:48:16 PM by Infratech Solutions »
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Offline absmn

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Re: Server error when accessing cloud management console
« Reply #11 on: April 04, 2018, 12:38:36 PM »
Yes, the online dashboard is accessible again.
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